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August 2024 by Travis Woodard
Worst experience I have ever received from a reputable car dealership. I got a better experience with buying a car off of the street. Once a car is sold they won’t even call you back. They stated they would fix the windshield since it has a large crack, but no one has the time to speak to you or take your call. Save your time and money and go somewhere else.
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August 2024 by Susan Vickers
Very good dealership to deal with this is the second car i have purchased with them very happy and no problems
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August 2024 by MaKenna Davison
Sarinna is such a great sales person! Got my car to an affordable price and got me out of there in no time!
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August 2024 by Alex Villarreal
Absolutely the worst dealership ever do not buy a car from here. My experience with Peoria Ford’s service department has been nothing short of a nightmare
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August 2024 by Y Brathovd
Keep calling and NO ONE ANSWERS!!!!
Horrible customer service!!
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August 2024 by matthew messner
Need to shout out Quinton in the service department. I purchased a 2023 Lightning from Larry Miller and I regret buying it there every day. Long story short there was promises made from LM to replace a shifter module and some investigate some service codes as the deal was going down
Well LM doesn't return calls, I won't name the managers by name but they alone lost me as a customer going forward. In comes Quinton here at Peoria, he got me in a loaner, put a rush order on a part that is tough to get on the Lightnings.
2 days later my truck is up and running and he won me over as a customer. From the time I purchased the truck on July 18th Larry Miller hasn't called me back and won't return my calls. From my initial consult with him he had my truck repaired in 7 working days, Larry Miller doesn't even return calls.
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August 2024 by Adam Grant
Had a great experience with Jeff! Awesome shopping experience! Couldn’t be happier with the truck I’m got!
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August 2024 by Pierre Horga
Me and my grandmother came into Peoria Ford in June 2024 to try and get me my first car. It was a used Toyota Corolla 2021 with 59k miles. I saw a listing online for it and it was really cheap. 17k. When we came in to see the car, they said it was being serviced to repair the AC (red flag). At this point, I haven't even viewed the car to test drive it and make sure it was okay. We felt extremely pressured into making a deal with them for the car. They offered us 19% APR. They offered us the car for a total of 50,000. Not only is this 15,000 more than the MSRP, but it is also a used car! We signed the paperwork, not thinking it would affect us in this way. The next day, we came back in to unwind the deal, because we thought it was not such a good deal. They said okay, no problem. One month later, we received a letter in the mail from Capital One Auto, saying, congrats on your new car. $704 monthly payment for 72 months. 50k, for a used car which was advertised at 17k, with broken AC, which I have never seen. To this date. We went back in, and they said that NOW they unwound the deal. We would have had to pay 700 a month for a car we do not posses, or have ever even seen. Furthermore, they did over 10 credit pulls, unbeknownst to us, until we got all of these letters in the mail, months later. I will update this post in a few days, because our first payment to capital one is set on the 13th of August. NEVER EVER, and I mean NEVER go business with this absolutely shady, horrible, unprofessional and absolutely disgusting and appalling dealership. They are liars, and will not take care of you, they only seek to take every dollar you have for personal gain.
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August 2024 by corey rasmusson
This dealer is a joke. If you don't buy from them they will continue to harass you by phone and email. I've spoken to multiple "managers" saying that they will take off the list. Still getting calls and emails daily from sales guys. I was in 2 months ago. Strange tactics trying to earn someone's business in the future. Good way to drive someone to never come back. Only dealer that can't seem to get their lead system figured out. I've purchased a new truck. Stop contacting me. I will not be returning to your dealership. Read these reviews before you go in. The responses they give are just a fake attempt to show that they care.
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August 2024 by Gotcha
Jason is unprofessional cannot believe there’s people that do dirty work like him.
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August 2024 by Javier Montoya
The sales men will promise and say anything you want to hear to finalize the sale once the sale is done there priority is no longer there concern and will continue to help you -sales rep -Jason -
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August 2024 by Hashim Al tabtabaee
Unfortunately I had a very unpleasant experience with Jason the sales manager. Very unprofessional. Will never be going back again.
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August 2024 by YOUSIF ALTABT
bought a vehicle and needed the code to open the door. Jason the sales manager Tried to charge me on getting the code when it is located under the passenger seat near the fuse box on ALL F350’s . Terrible service. Very unprofessional
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August 2024 by Morgan
Sales manager Jason Needs to be indefinitely replaced. He completely is not professional and will think promises he made to a buyer are funny when they should be upheld.
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August 2024 by Andy & Tracey Bravant
Absolutely the worst dealership ever do not buy a car from here, we were missed sold a mustang in 2023 to find out it wasn't a lease but a financial purchase with a hidden 11% interest rate. On top of that the customer service sucks after you purchase a vehicle from them they couldn't give a damn they just want to get rid of you.
I have worked in this industry and I can relate to stress and business issues but this place is a complete joke it's all about the numbers not customer service!
