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November 2024 by Gail Lorenz
Things may have been a disaster had it not been for Louis Lopez he went about and beyond to ensure delivery even with phones down he was able to get ahold of the office and got back in touch to provide an update. We are so grateful for his caring and follow up
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October 2024 by Brian Thaxton
My first experience with Rotech was fine. Picked up the CPAP without problems and it worked just fine. I got laid off and lost insurance. I finally got new insurance later and submitted it online. Received a letter a few weeks later saying they haven't heard from me. I called and talked to someone about my insurance and submitted again. Few weeks later got a letter from their legal department saying I'm committing "civil theft" due to non-payment. I've yet to receive a bill. I emailed them about the issue only to get a copy paste reply with no explanation and to contact the local office to turn it in. The number to the "local office" they gave in the email is just the call center. I called and talked to another person, and they informed me they do not take my new insurance. That's fine. Now I know. Took way longer than it should have to get this info. I would have paid the rental fee to hold onto it until I could get another CPAP through my new insurance but that is not an option. But they can't seem to send bills but send letters claiming you're not paying bills.
Rotech lacks the ability to communicate properly. If Rotech calls you, it's an automated message telling you call them back. Why? You called me. Why can't I get into queue to speak with someone? They leave a voicemail? Good luck trying to understand what it says.
I would highly recommend if your Doctor sends your referral to Rotech, have them send it somewhere else. Rotech is a bad company in the health field and shouldn't exist here any longer.
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October 2024 by Kevin Heinz
This place is awful, and the company itself is very unprofessional. Nobody seems to know anything about the products they are handling, and do not communicate anything that needs to happen. I was borderline harassed for payment, and then when I was able to pay, the order was kicked back without anyone telling me. Would highly recommend finding somewhere else to fill your order.
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September 2024 by Michael Armentano
Stefan was very helpful and took the time to be very thorough and explaining how to use the CPAP machine.
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July 2024 by Maryann Rogers
Worst customer service ever, it to mention everyone who I spoke to was rude. After over 3 months I still cannot get my problem taken care of.
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July 2024 by cheryl segneri
I had an emergency and I called a few minutes after five. Stef answered the phone (after workhours) after talking a bit she said I could come to the office and she would wait for me, even though it would take 45 minutes or so. There she was with my order all ready to go! she could not have been more helpful!
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July 2024 by robert schmidt sr.
Received my CPAP machine yesterday. Woke up gasping for breath seven times. Got the mask that covers mouth and nose. Informed them that I had constant membrane swelling in nose and too much mucus in throat, so had trouble breathing. The mask covered both and when I couldn’t get enough air, I had to remove it and gasp for air. Worst night of my life. I’ve called the local number and then my phone tells me I’m calling California. The agent told me between Medicare and UnitedHealth, I will pay absolutely nothing out of pocket. We’ll see.
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June 2024 by Alan Nobis
Absolutely worst place to get CPAP supplies. The prices are ridiculous, no one ever answers the phone, you just get forwarded to a place in India for support. India keeps transferring me back to the Peoria facility which NEVER answers the phone. I was forced to drive to the Peoria office and upon arrival was asked to have a seat until someone could help me. I sat for 15 minutes and watched the employees chat about personal issues before finally getting help.
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May 2024 by Salvatore Trupiano
Sorry but there was no option for ZERO stars. The absolute worst customer service in the industry. Their phone operators (can’t honestly call them customer service reps) don’t have a clue - or perhaps their system was built in the stone ages. In any event, that do not follow-up, they ask for the same information over and over again and still they do nothing. RUN away as fast as you can!
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April 2024 by Steve S
This place needs more phone agents to handle incoming call volume. As I type this I've been waiting 20 minutes to be first in the queue. Earlier I was waiting 30 minutes. So far I've yet to speak to an agent. Pressing 1 and saving the spot for THEM to call back is not always an option, as people lead busy lives, are calling on their work break, need to go shopping, go to a doctor's appointment, etc.
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April 2024 by Jim Shimkus
Terribly customer service,needed ignorant people on the phone,don't carry supplies at main office.Not willing to help
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March 2024 by Everardo Becerra
Trying To Return The Equipment And Thy Don't Answer The Phone Or Return Calls,
Very Frustrating
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March 2024 by Dyla Liles
After reading some of the other reviews, I see that Cari at the Peoria store has provided others with exceptional service that I experienced. Such a kind and efficient lady that gives you the best assistance.
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February 2024 by Michelle K.
Well, it is now almost the end of February and the machine they promised he would be receiving in 48 hours , months ago is still not in hospital possession! Absolutely ridiculous!! I get s message to please contact them, yet we do there is absolutely no result!
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February 2024 by Luddite Blank
We're new to the O2 experience and so I had to do an emergency run to get tanks for my partner. Cari was super helpful with getting what we needed. She was patient and helped me get smaller tanks so he could get around better. He had talked to other people on the phone as well, and they were very nice and helpful to him. But special kudos to Cari.
