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November 2023 by Denise Pearson
Excellent customer service! Joy was very personable and efficient and helped me find what I was looking for. Cam made the purchase quick and easy. Prices are really fair, especially with the 120 day sleep guarantee and the quality selection to choose from. Delivery will be fast, only 2 days and I can't wait to be sleeping on my new mattress!
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November 2023 by Ben Witcher
Outstanding service from Austin at this Mattress Firm location. From our first contact on the phone to our store visit, he was polite, professional and extremely knowledgeable about all their products. In addition, he fully explained all guarantees and promotions and fully answered all of our questions. It’s difficult to find this kind of service anymore but you will find it here!
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October 2023 by Pamela Vendetti
Excellent from start to finish. Friendly and informative, listened to our needs. We got the perfect fit the first mattress we tried. Pricing was quite good. We will go here from now on. The excellent reviews were spot on.
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October 2023 by Vincent Massey
I am very happy with my Mattress from Mattress Firm. I thank Jennifer for her help to ensure I make the right decision. Her help was really great. Thank You
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September 2023 by D W
Joy was a joy! The rep who helped me, Joy, was knowledgeable and efficient. She took extra care to make sure my delivery would be protected and that I would have the bed delivery on my time frame.
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September 2023 by Gene Fett
On our first visit to this store Joy was very helpful in explaining the characteristics of different mattresses. She listened to my health situations and was helpful in directing me to mattresses which would likely give me the best sleep experience. She also directed us to the mattress frames she felt would be best. We decided we would like to research a bit further and visited another mattress store offering the same brands. They did not offer sales assistance similar to what we had received from Joy. Despite lower price offerings from what we had received from Joy, we decided to re-visit Joy and resolve some questions we still had. Joy answered those questions well and we decided to make our purchase with her based on how well we felt about how she had attended to our shopping experience..
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September 2023 by Topher Garry
My wife and I came in looking for a “big boy” mattress for our toddler. We were greeted and assisted by Austin. Austin was professional, courteous, and patient with us as we tested out a few mattresses and even let our son jump on the bed.
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August 2023 by david perkins
Very personable and professional. Helped us pick out the right mattress for us and suggested the waterproof cover. Also found another store location not far away for us to be able to get the mattress right away. KUDOS!
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July 2023 by Joanne Baldivia
I had the best experience at this store. I had done my research before going in and had already an idea of the line I wanted to go with I didn’t realize that my questions that I had depended on what I needed, not what I wanted. I went into the store in the morning and met with Jennifer and Jodell. Jennifer had explained that Jodell was training with her and if I didn’t mind we were going to all work together. I didn’t mind at all. Both ladies were very attentive. So we started discussing what type of mattress I currently have and I let them know I had been through many beds before being satisfied with my current mattress so I wanted to stick with that brand. Jennifer broke down all the different levels of mattresses and what made them different from each other. After this Jennifer asked if I’d mind if Jodell gave me an assessment to see what the best fit for me would be. They asked very detailed questions specific to me. We spent a lot of time and I was fortunate enough that I was the only customer the entire time I was there. We narrowed down the mattress to two. The selection I chose was a higher end mattress because of the mattress that I had already become accustomed to that was also high end so I couldn’t settle for less. I told the ladies because of that price point, It was only fair that I come back later with my husband to see which of the two he thought would be best, I asked the ladies when they got off from work and told them I would be back and they were perfectly fine with that. When my husband and I got back to the store, we again were the only customers in the store so it was like red carpet treatment. This time we met with Jennifer, Jodell and Austin. They took my husband to the two beds that we decided were the best for me. They found him a pillow that was best for him and he went back and forth testing both beds until he made a decision. I was so happy because the bed that I had liked the most was the bed that he also thought was the best of the two. Once the final decision was made we went through pillow options, mattress pads and discussed finance options. I was shocked that they would be able to deliver so quickly. It was a smooth transaction and when we left the store I felt like we gained 3 friends. That is how great these 3 employees were. So if you need a mattress and you are close to Peoria,AZ, stop by at the Lake Pleasant Pkwy store and talk to these mattress EXPERTS. Even if you don’t buy a mattress, I promise you will learn so much about the type of mattress you need and be so much more knowledgeable and that will make your buying experience so much better.
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June 2023 by Linda Gierescher
Courteous and knowledgeable staff. Joy was our sales person. Took ample time, no high pressure used. Good experience.
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June 2023 by James Anderson
We received great service from the store manager Joy. She was very thorough in explaining all the features for the bed. We knew what we wanted before we came in but she took the time and was very friendly.
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June 2023 by David Farley
Joel, at the Lake Pleasant store in Peoria. Many thanks for your patience with us today. We were so thrilled with our purchase. Your expertise and knowledge of the products helped us narrow down then choose the right mattress for us. We can’t wait for our first nights sleep! Awesome sales experience with no high pressure to buy. He let the products quality speak for itself!
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June 2023 by Cherrie
Had a wonderful experience with Jennifer!! She helped us figure out the best option for us, giving us details on the mattresses. And made sure we got the discounts we were entitled to along with 2 pillows. Plus we get a 3% cash back card and 24 months 0% interest.Was great and looking forward to a great night's sleep soon!
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June 2023 by Melanie Biesecker
Jennifer is the best! She was very patient, personable and kind. She answered all my questions and was informative about the different mattresses. I had to think about it since it is such a big purchase. I came back when Jennifer was working to make my purchase. Really appreciate her.
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June 2023 by Danae King
Joel was so amazingly helpful in helping me select exactly which mattress I would need. He was patient, answers allllll my questions and genuinely cared about my needs. It is service like this that will guarantee my continuing business! Thanks Joel!!!!-Jan King
