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February 2024 by Lynn N.
On service. Since we couldn't get anyone to help us, we went home and ordered on line. What a huge mistake! They use a 3rd party delivery called "ONTRAC". ONTRAC's customer service told us our delivery window was from 10 am to 9pm and there was nothing else they could do for us. Their website asks for your tracking number. Entered the tracking number and it states "out for delivery". I did that at 10am, 12pm , 2pm, 3:45pm...just states out for delivery. I blame Home Depot for using such a shoddy, fly by night delivery company. Shame on you Home Depot.
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February 2024 by CJ Pruitt
The location at Lake Pleasant Parkway is very understaffed. Waited over 20 minutes for someone to help at the wire cutting station. Then, an older woman from appliances came over, tried to get me to buy packaged Wire. I told her they didn't have, and I needed pre-packaged. I said if you dont have the staffing to do it or what I need, that is ok, I will go across the street to Lowes. Then she got a nasty attitude, so I just walked away. Then the young guy at the checkout was about as slow and lazy as the appliance lady was, as I was putting my things on the counter. He says, "Please slow down, you are going too fast. I found it just horrible staffing and customer service for a large town home improvement store. I usually use the Cottonwood AZ store where I live. Much better staffing and customer service. If you look at my reviews, 98 % are positive. But this location deserves this review.
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January 2024 by Emery Emerson
I had a great experience yesterday buying a large cactus in the garden center. There were many varieties of cacti, aloes, and other succulents in addition to other indoor and outdoor plants and pots.
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January 2024 by Tobi Marquez
I found Exactly what I needed and Everyone was so Nice.
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January 2024 by Kelly Lugo
Good luck getting any help here. Go to the nearest Lowe's and you'll see the difference.
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January 2024 by Aaron
Don't have self check out if you're gonna watch me check out pick my stuff up walk 3 steps and ask for a receipt I put in my pocket already. Litterly had to find a place to put the stuff I just picked up to show them a receipt they watched print out watched me pay for my items and still asked for a receipt after I pick up my items are you kidding, don't have self check out if you're gonna still bother people for receiptsHere's a pic since you guys want to see it to badly
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January 2024 by Tammy Boll
Great location friendly and knowledgeable staff shelves are stocked what more can you ask for? I'll be going back.
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December 2023 by AAIR
The customer service at this location has been on a decline for long time now. I love Home Depot but after the experience I had today, I am never going back. I have filed a complaint with the store manager and hoping for a call back.
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November 2023 by Hayley Nielsen Marshall
Home Depot is by far My favorite hardware store. I like the huge variety of products & the prices are fair too. Also, it seems like All of the people that work there are super friendly & very helpful! I would recommend Home Depot to anyone. ?
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November 2023 by Susan Journey
My husband and I were in Home Depot yesterday to check out a barbecue. We couldn’t immediately find it, so asked where it was located. The customer service we received from the staff was just amazing. The representatives take you where you need to go and make sure you have all the information and assistance you need.We decided to purchase the barbecue, but had no way to get it home. We ended up renting a box truck from Home Depot. The price was really reasonable. The customer service gentleman offered to move the truck to the front of the store, helped my husband load the barbecue, and then even strapped it down for us. His name is Mark.I can’t tell you how impressed we were with the assistance provided to us, all done with smiles and positive attitudes. I wish I had gotten all the names of the helpful workers. They deserve praise! Thank you, Home Depot, for making us feel appreciated. Outstanding experience!
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November 2023 by Greg
We’ll stocked and the employees are very helpful. I asked one gentleman a question and he gave me an honest answer but didn’t find what I was looking for. A minute later he comes back with someone from that department who was able to help me. He didn’t have to do that because we had gone our separate directions. Nice to see an employee to go the extraMike even though you aren’t expecting it.
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October 2023 by Monica Silvia
We bought a GE refrigerator and since 1st it was install it did not make ice,I called and it took 2 weeks for it to be check for right installation, they noted it didnt work and stated they will bring another one. They did bring a new 1 in another 2weeks; the 2nd new refrigerator would not dispence ice all the time sometimes it would other times you had to open and close the door few times for it to work. After 7months it stop making ice for 1 week and now it doesnt dispence the ice. When I called homedepot for the number for GE, when I told him I would not buy any electrical appliances again there, he stated it was not home depot that I had 1 year warranty with GE. Well I bought the refrigerator at home depot who from very beginning had me call GE. Home depot makes the sell and as soon Big appliance reaches your house they wash their hands , if it doesnt work on arrival you have to deal with maker of item. This is the first and last time I buy big appliance from Home depot for its be better to buy it used than at home depot.
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October 2023 by Ben Pywowarczuk
It is your typical Home Depot. Expect that. They have a decent lumber selection that I can grab in a pinch. Employees are decent.Again, typical Home Depot
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September 2023 by Sue Black
I stopped in to pick up an order and watched Rhett assist an elderly lady at customer service. His patience and kindness was incredible. Kudos to him!!!
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August 2023 by Corey Tourek
Una in the front area where you pay, made my day and probably my week with her warm kindness. It was a rough day and she saved it with a kind gesture. Thanks Una, you keep being you!
