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November 2023 by 1hsbissell
We have had multiple cars repaired here over the years. Communication was good and our satisfaction was always a priority.
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November 2023 by Katie Billie
The customer experience here clearly is not a priority. It took over 2 weeks from my car being dropped off and multiple times of me reaching out to get an update on my car. Once the work got started, the process was smooth. However, a month after I got my car back I got a call stating that I owed them money and it would be going to collections at the end of the month. I had never previously been notified of the bill, and they allowed me to pick up the vehicle and told me I did not owe anything. When I called to get clarification on what was going on I was told, "You can pay us now or you can pay collections."
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November 2023 by Kellie Allen
This place has it all: incredible service and impeccable workmanship. We brought our Lexus in to have some body work done after a tree fell on it, and from the moment we stepped through the door and met Mariah to every interaction with Ryan (our service coordinator) to receiving our car back (early and beautifully repaired), our experience was superb! As with any business, the people are what set it apart. The people who run Gerber Collision and Glass are unparalleled, professional, and kind. They also do incredible work! If another tree falls on one of our vehicles (and it has happened twice now), we will definitely return to this Gerber location on 83rd Ave. north of Union Hills. Thank you all so very much!!
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November 2023 by Kellie A.
This place has it all: incredible service and impeccable workmanship. We brought our Lexus in to have some body work done after a tree fell on it, and from the moment we stepped through the door and met Mariah to every interaction with Ryan (our service coordinator) to receiving our car back (early and beautifully repaired), our experience was superb! As with any business, the people are what set it apart. The people who run Gerber Collision and Glass are unparalleled, professional, and kind. They also do incredible work! If another tree falls on one of our vehicles (and it has happened twice now), we will definitely return to this Gerber location on 83rd Ave. north of Union Hills. Thank you all so very much!!
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November 2023 by Jazzy Lopez
I took my Range Rover to Gerber Collision referred by my insurance. It took 3 weeks to be done (which was NOT there fault at all) the range place took a while to deliver the parts and some parts were wrong. BUT I was called and kept informed my JAVIER literally about everything he was doing with my range. He said if I had any questions I could always call him back at any time. Very friendly, nice , helpful, attentive young man. I highly recommend Gerber collision and Javier to anyone ?
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November 2023 by Kelli Fabela
This is my 2nd time using Gerber Collision. Best customer service I’ve ever experienced! They were so friendly and always called every 2-3 days to give me an update on their progress with my vehicle. The vehicle was even completed 3 days earlier than what they initially quoted me. It was a smooth and stress free process. I highly recommended Gerber Collision!Services: Painting
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November 2023 by Kelvin Kim
Let me make simple and clear about this place.The best friendly staffsThe best customer serviceThe best satisfied workThey even repair other area damage that wasn't part of accident damage with free of charge.I usually go to different collision center. Not anymore.Thank you Gerber
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November 2023 by Ryan Jantz
Phenomenal! Vehicle came out looking great. Todd has handled multiple vehicle repairs for me over the last ten years and his attention to detail & personal service is outstanding.
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October 2023 by Ryan J.
Phenomenal! Vehicle came out looking great. Todd has handled multiple vehicle repairs for me over the last ten years and his attention to detail & personal service is outstanding.
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October 2023 by Mike Atencio
. I want to thank Ryan Dalton for all of his hard work and patience and helping me through my collision matters. My vehicle came out absolutely perfect in a quick and timely manner. Ryan Dalton, and Gerber collision superseded my expectations I would recommend them to anyone who needed collision servicesThank you
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August 2023 by Austin N.
Think twice before statefarm sends you here the manager will call statefarm and say half the damage from the accident wasn't caused during the accident and then statefarm will tell you that Gerber said there's no way it could happen so we're not paying for it and then you're stuck with a bunch of repairs out of pocket so trust me when I say find your own don't use the recommended Gerber that statefarm sells you on go to your own and get everything fixed
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April 2023 by Tim bo
Best collision repair experience i have had, keep up the great work and great customer service!
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April 2023 by BBB B
As a 61 year young female I'm always a bit apprehensive getting work done on my vehicle. I went to a 3 places for quotes, Gerber was the 3rd place I stopped at. The young man was very polite explained things to me, gave me a quote. I decided that this was the best place to get the work done. They were polite, efficient and the work that was done to the vehicle was very good. I would highly recommend them. Thank you.Service: Painting
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April 2023 by Raquel C.
OKAY!, I'm overly satisfied with the service that was provided!!!. Let me include...that we come from a family of five,and our schedule is hectic all week around. So when this incident happen..it was going to be stressful I assumed. Well, Gerber Collision took all that stress away! They made reservations for my rental transportation, and went above and beyond on the work that was performed on my vehicle!! Not only did they do a great job, they kept us in the loop with all the repairs, which I loved. I don't remember each staff member I spoke with, but they are all very nice and genuine people. I was running a few minutes behind the closing hours (5pm) and one of the staff members waited for me. How sweet!. And upon picking up my vehicle , they had her parked and ready for pick up...and as I walk up to my car...and open my door. I noticeably seen they cleaned her inside and out!!! She looked&smelled like a new car off the lot. Remember when I said we are a family of five...three toddlers. When we dropped off the car let me just say embarrassing. Lol. All I can say is I called my husband right after picking up our car, and was just so blown away from this experience. I didn't think this kind of service existed anymore. Thank you so much!!! I appreciate you all who took such great care of us. Thank you.
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February 2023 by Belinda M.
My car was vandalized, glass broken, broken and scratched parts in car along with theft of personal possessions. Todd and his employees provide outstanding customer service. Todd extends his years of expertise, experience and connections to repair your car as fast as possible given the setbacks of the lack of supply chain and technicians to work. Todd goes above and beyond to not only get your car repaired but with compassion to his customers along with humor to brighten a moment. He not only pours himself into car repair well done but restored the human spirit that he extends these fine qualities to every individual customer along with his suppliers. I know this because anyone I call in the car/auto repair, towing business kindly compliments and chants his name in accordance to his kind caring nature and when needed humorous qualities! I highly recommend Gerber Collision and Auto in Peoria. Ask for Todd .... He'll be there and he'll take of your car concerns and leave you in a better place than when you made the call! If 5 stars is excellent - I give 10 stars! PS: to add to the above - Todd stayed late on a Friday to not only assure my car was towed to his shop but safely stored in locked garage.
