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August 2024 by Devin Langer
I have never, in my three years of living here, I have ever had a problem with the self check out. For whatever reason I had an issue because their system was acting up. Never have I ever had an issue getting cash back from a self checkout system. When the system was acting up and it was taking a little bit of time for them to come over and help us the manager there named Tonya had a ridiculously poor attitude and was extremely disrespectful. I understand, that self check out should be used for a smaller amount of items that I had, but there is no need to be disrespectful And humiliate me by reprimanding me over and over again. I don’t know how she got that position. Maybe it’s 10 year or whatever but she needs a reminder of what responsibilities she has a manager of a grocery store.
I live right across the street, as I have said, never an issue. All of a sudden I’m banned from self checkout because I wanted cash back and their system froze. Her attitude was ugly and I’m extremely disappointed.
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August 2024 by Jimmy Lewis
I was provide a horrible customer service experience I was inquiring when they closed because my car was experiencing issues I was banned and had been spoken to with cold disregard I don't understand why I was treated like a problem when I was attempting to be responsible so I could have my car troubles resolved I only was using the bathroom
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July 2024 by Sue Krueger
Always find what I'm looking for. Friendly helpful employees.
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July 2024 by Stacey Mayberry
I have shopped at this store for over 7 years and have always had the best customer service experience. Until today, when a gentleman named Marlin was working the customer service counter. I've never seen Marlin before so maybe he is a fill in but apparently it was an inconvenience for him to turn the items over to get the barcodes as he asked me to do it. He then started chatting with a young lady in the middle of my payment transaction which must have been more important than helping me.
Perhaps Marlin could use some more customer service training so that others don't have the same experience I did. Thank you.
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June 2024 by Pink Moon
Overall, the store is great. The cashiers, especially Linda, are friendly. However, the afternoon manager—sporting a Dixie haircut—can be quite annoying. Once, while waiting for my coffee, she dismissed a cashier backup request with an ‘oh, they can wait.’ My personal experience involved trying to buy two prime ribs, but she insisted on keeping more for others and denied us of buying more than one. There was no mentioned of buying certain quantities in the tag so not sure why she did that. It’s a store, not a charity; selling should take priority over sharing. Not sure how she became a shift lead. On a positive note, they have a sushi special every Wednesday!?
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June 2024 by Suzanne Moreton
Huge shout out to all your help in the Fry’s drive up-pick up. I appreciate you guys so much. You always hustle out groceries and deal with a huge crowd effortlessly. Thank You for always saving me time and the chore of grocery shopping!
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May 2024 by David Sirois
Great selections and clean!
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May 2024 by Hei Man Tsui
Great staff, great store, always clean.
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April 2024 by S Rocker
Most friendly staff... always a great experience!!! The remodeling is coming along nice...
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April 2024 by William Frederick
Was a fan until tonight...
Anybody else sick of checking out own groceries, then bagging them, and then they want to crawl though the bags looking to check your count? Yeah, I got fed up tonight and walked out and left it for them to restock. I tired of working for frys for free.
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April 2024 by Carla Ackley
Watch when buying packaged meats at the meat department. I’ve noticed a trend of tenderloins in a dual pack. One will be a nice cut and 2nd cut will be mangled. I see this same sneakiness at Albertson’s across the street. The 2nd cut is not a good one at all. These are expensive cuts and over $20+ per package.
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February 2024 by Tobi Marquez
Always have what I'm looking for and Friendly staff. The Starbucks has been moved.
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February 2024 by Paula
Nice employees...Honored the make it right policy...Was very helpful and diverse staff! I like this location on Deer Valley.
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February 2024 by A K (47)
Staff here is very rude in multiple departments
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January 2024 by Steohany R.
This location and lake pleasant and happy valley location both are the same. I had a return and didn't have a receipt and both stores treated me like trash. A manager came over and denied my return in both stores. Went to another location and she told me they usually look at the person and decide on how the person looks on if they return it or not. Shut frys down this is a horrible company !!!
