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September 2023 by Linda Rusch
Life Savers. Solved my problem quickly and professionally. Friendly
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April 2023 by Kari H.
I lost all my childrens first pictures on a damaged external. I have 6 kids and when my oldest daughter dropped my external off my desk twice, I died. It held thousands of their very first images and births. It held my childhood images, I had scanned in to keep safe. All our family holidays, birthdays, dance recitals and family memebres we have since lost. This external was from 2001. Back then they didn't offer many hard drive repair options. I did all the emergency software options available. Nothing worked. Over the years I took it to specialist and no one could help me. A few years ago I was told I needed to try a clean room. I was quoted $1000 to start. I saved up and finally started researching options again. I was quoted $1300 to send to the FBI clean room from someone in Phoenix- they didn't even look at it. Then I read about Desert Data Recovery. I read all their reviews and I just felt I needed to try them. Nicky spoke with me and told me she would do whatever she could and would keep me in the loop as she went. Within a day I recieved a message she was hopeful and did find some. files. A day later she messaged me and sent me the file names of the files she could recover. She needed me to go over them and approve what she found. I was literally trembling in fear and wouldn't allow myself to hope for but only a few files. It took me hours to get the courage to even start the download. When I downloaded the file names I instantly wept. There were thousands... baby daughters birth 2004, kids with uncle Jay-J (My little brother who died 6 years ago), Christmas's , Easters, birthdays, concerts, dance recitals, reunions, everything!! I don't know how Nicky did it... but I do know she is a gift from God. She saved everything to a new external and the cost was only a fraction of the quotes from other companies. Nicky and Desert Data Recovery saved me hundreds and gave me my babies back. I will never be able to give them what they gave me. But Nicky and Desert Data Recovery of Phoenix Az will forever hold hero status in my heart and soul. Thank you Nicky, The Hazel Family
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March 2023 by Landon P
My MacBook had a hard drive issue out of the blue and I’m so glad I found Desert Data Recovery. Nicky was so kind and greeted me with a smile every time I walked through the door. They resolved my issue and were able to save all my pertinent data. Thank you Nicky and Tim - you guys are amazing!
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February 2023 by Sharon B.
Desert Data Recovery diagnosed a file system corruption on my hard drive and retrieved the files I needed within 2 days. Nicky was very friendly and professional and kept me informed of the whole process by text and email. They did a free diagnostic, informed me of the problem and the price to recover the files, and told me if I decided to go forward and they couldn't recover the files there would be no charge. Thank you Desert Data Recovery for saving me many hours of file reconstruction time! You are truly masters of data recovery!
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February 2023 by Emily B.
The Microsoft update crashed my HP this morning. Ugh. Desert Data answered my call right away, was already aware of the Bitlocker problem, gave me candid guidance, and helped me best resolve my issue. The team was so friendly and responsive - I will trust them with any future issues and refer them to friends and colleagues. Microsoft=0 stars; Desert Data Recovery=5 stars!!!
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January 2023 by Gary W.
It seems in todays world finding exceptional customer service can be a bit tough, not with Desert Data Recovery. I took a 10 year old WD drive in to see if my data could be recovered. I kept telling myself, you better get back on a backup program, and of course I put it off. Well the ultimate thing happened. yes, I lost my main drive. I replaced that drive and the OS, plugged in the other 3 internal drives and yes, one did not fire up. All the drives were of the same age. Of course the one that did no fire up was the critical one with the most data. Ole Murphy reared his ugly head. Well the story has a pretty happy ending thanks to the great people at Desert Data Recovery. Two days and all my data was back in my possession. Yelp needs to add a few more stars. Thanks Nicky and gang. Gary.
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December 2022 by T G.
I had a hard drive that went bad and I brought it to this company. It was very bad news, wherein I lost all of my data. It was a devastating situation where they couldn't help repair my hard drive. However, this husband and wife team are honest, helpful, transparent, fair, hard-working and dependable. I wouldn't ever recommend going anywhere else for hard drive repairs.
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December 2021 by Doug H.
The service at Desert Data Recovery was beyond "Great" - it was fantastic. I had thought that all of my years of data had been lost when I updated my OS. Fortunately, I spoke to Nikki and took my laptop to them. In just a day, they had analyzed the problem, recovered the data and made a backup for me. They even were there Christmas Eve to be sure that I had my laptop back. I cannot praise their services enough and would recommend them to anyone in need of data recovery. By the way, their price was Very, Very reasonable. Highly recommended.
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November 2021 by Brad T.
Very responsive, recovered all my data and put on a usb drive. Nicky was great, I recommend these guys.
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October 2021 by Suzan B.
I would give 6 stars to this company if I could. They recovered very important data for me from my dead hard drive, which I thought was lost forever. These people are knowledgeable, friendly, offer reasonable prices and a quick service and most importantly they are very honest. If your hard drive has stopped working don't panic because these guys will fix it for you. I highly recommend. Special thanks to Nicky for a great customer service.
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September 2021 by Fiannoula V.
I cannot say enough good things about this business. Nicky was wonderful! It is so obvious that it's not only about the money with this company they truly want to help you. This was the most positive experience I've had in a long time with the company, and I just hope they keep their humanity and the care that they showed me as a customer.
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February 2021 by chris V.
If these folks would branch out in to plumbing and auto-repair it would only be a matter of time before they'd own both markets. Truly appreciated the quick turn-around that helped hide glaring incompetence (10 year old raid array not properly backed up), and continued service and responsiveness after we'd already said "thanks very much" and paid the bill.
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January 2021 by Jackson F.
I've been meaning to do a review on Desert Data Recovery for a while but I guess since I'm usually busy with computer stuff when I use their services, I never got around to it! Needless to say, they are great and if they are able to recover something, they will. Highly recommend you go to them for any hard drive recovery that you may need.
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December 2020 by Raymond D.
They're very nice people. They are excellent at what they do, and they will absolutely help you get your data back. Thank you for taking care of my hard drive.
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April 2020 by Mike R.
I took a damaged hard drive in for a friend of mine. He wound up having everything backed up to the cloud, which he was not even aware of, so he ultimately didn't need the recovery services. However, Desert Data Recovery was amazing. They didn't make a nickel on us, but they gave honest advice, were willing to help, were clearly communicative, and educated us. Both Tim and Nicky were top notch in terms of customer service. There is no question we will go there in the future, when needed. Good business is generated when a company finds a way to say yes and is kind in their manner. Both Nicky and Tim understand this and it is no wonder their business is successful. It was refreshing to interface with a company that gets this.
