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June 2019 by Michele N.
The customer service at this credit union and branch is amazing. We went to this credit union for a car loan. The process was quick, easy and painless. Long story short , Larry H Miller Toyota screwed us and we had to return the brand new vehicle and get our check back, have a new check written for a different car dealer. Our representatives at SunWest took care of everything for us with no hassles! I would definitely recommend banking here ! I would also recommend never using Larry Miller Toyota in Peoria. They are shady and not trustworthy, use the Toyota dealer in Surprise- excellent customer service.
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March 2019 by Keelyn D.
I absolutely love SunWest! My mom has been a member for decades, which is the only reason why I became a member. They have given me multiple auto loans- even when I had no credit in my early 20's. It is ALL THANKS to SunWest that I have an amazing credit score, now. They gave me a credit card when nobody else would. That credit card has allowed me to build my credit up and now I can get a loan ANYWHERE! SunWest will ALWAYS be my go to, though. They rock! Thank you for your consistency and great customer service. I truly feel like a family member of SunWest...not just a member !
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March 2019 by Erica L.
I came in as soon as the doors opened at the McDowell and 3ard St location. I was greeted by the tellers, but as my transaction began it took a turn for the worst. My teller Mario was rude and didnt know his job. I had been through the same issue before and the teller handled it perfect. I was laughed at by Mario and the teller next to him when I explained my issue of needing to add money to my account before the transaction finished processing. I asked could he call the accounting department and have the funds released before it bounced. He had the nerves to laugh along with the teller next to him. I told him to speak to his manager and she would give instructions on how to do it. He looked at me as if I didnt know what I was talking about only to be told by her what I had already told him. He called and the account specialist told him it was not processed and I would be fine and no NSF fee would be added to my account because I brought it current before it processed. His face looked really d*** and the teller next to him too. I've been a member for over 7 plus years and have never received horrible service. I will make sure that I never go to those two tellers windows again.
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March 2019 by MsMonie S.
The services at SunWest are client-friendly and have helped me build a strong credit history.
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March 2019 by Anastasia J.
I've been a member with SFCU since 2011.SFCU has been there every step of the way through my financial journey. I started with opening a checking and savings account, then eventually opened a credit line. I plan to take on various other fiscal endeavors, with the help and support of the team at SFCU. From the customer service, to the awesome benefits of being a member, SunWest will truly work with you to meet your financial goals. I've never experienced a financial institute that makes me feel warmer and more welcome than SFCU.
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March 2019 by Jen W.
They have always given me exceptional customer service! Polite and fast response times. Bonus, great rates on used vehicles is always appreciated!
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March 2019 by Matthew H.
They always have taken care of me, don't charge fees, and that's why I recommend them to so many people.
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March 2019 by Natasha Z.
I have always been treated well here. Any time I have had a problem it has been resolved in a manner that was satisfactory to the customer. I will probably stay with SunWest for the rest of my life, they have given me no reason to leave and every reason to stay. Leta is just the best to work with as well as Heather.
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March 2019 by Kevin W.
Sunwest is an excellent credit union! Always great customer service and fast response time! Great in person branches and convenient locations! Highly recommend!
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March 2019 by Allison G.
I have been using Sunwest for almost 4 years. I have never been disappointed by their customer service. Every time I have called or come in with a question i have been greeted by a friendly and helpful person. I couldn't be happier and I am hoping to stay with them for any of my future banking needs.
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March 2019 by Craig M.
Been a customer for over 20 years. Sunwest has always been a great place for me and my family to bank. I have probably lost count of how many car loans and miscellaneous other transactions they have helped with. Thank you Sunwest.
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March 2019 by Mo B.
I love Sun West Credit Union. I've been with them for over 15 years and I would never consider leaving. The online banking is easy to navigate, and the app totally helps me manage my finances on a daily basis. Super friendly staff that always calls me by my nic name, and I'm always greeted with a smile.
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July 2018 by Jessie W.
If I could give 0 stars, I would. My family has banked with Sun West for 40+ years and after always hearing how pleased my parents were with Sun West's services, I decided to attempt banking with them as well. My first poor experience occurred in May 2017 when I sold my vehicle privately and attempted to open an account at this branch to deposit the cash into after the transaction was complete. You'd think this would be a simple request, but apparently not. The woman whom I spoke to (I didn't catch her name, but she had medium length, blonde hair) was extremely condescending, repeatedly asked whether I had an appointment and couldn't seem to process what I was asking. Again, I purely wanted to open an account and place cash into it. I finally settled with placing the cash into my mother's account rather than opening my own. The teller with whom I completed this with, I believe her name is Shiela, was again, very condescending and curt in her responses. Overall, both team members were less than friendly and they didn't gain a new customer as a result. I decided to give this location another shot in July 2017 because like I said, my family has always had great interactions with Sun West. I went into the branch to get pre-approved for a car loan and the same teller as before, Shiela, helped me on this date. I have never applied for a car loan before (which I had told her), so you would think Shiela would try to be informative with a first-time applicant. That was not the case. She was again very curt and condescending when I asked questions. Yes, I am inexperienced in applying for a car loan and also young in age, but I am not an idiot and should be treated with a little more respect than was given. I work in public education and Shiela was very rude stating that I am "unemployed" currently and cannot "prove income", even though I stated I had a current, signed contract with the same district I've worked with for 4 years. Upon finishing the pre-approval form, Shiela asked, "Do you want to wait or do you want to know?" Which to me is an odd way to phrase whether I'd like to submit my application. Anyways, I never received a call though I was told I would) to know whether my application was approved or not - as if I would EVER do business with this credit union after how they acted towards me. I could go on trying to prove my point, but the gist is, this branch is staffed with rude employees who would benefit from a lesson in customer service or a change in careers (with the exception of the manager, Charlita, who is a very nice person). I do not recommend this branch of Sun West and would strongly consider doing business elsewhere, unless you're into belittlement.
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June 2018 by Michelle T.
So far so great- just obtained a car loan and the value and services offered were great. We brought 3 checking accounts here from a bank and so far so good. The staff is friendly and the location is good for us. Loving the flexibility with some of the arms in the network. Overall I'd recommend this credit union.
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December 2017 by Pete E.
I just wanted to deposit a check, the teller said the check was 8 months old (from Wells Fargo) and she wouldn't do it. I asked why, she said Wells would not honor that old of a check, and that she would charge me $20. Also, Sunwest policy was checks were only good for 6months anyway so no deposit for me. Well, I called Wells Fargo and they have No Age Restrictions At All on their checks. I also called Sunwest main office who said their policy is 1 year on checks. Thanks for not being honest about your own policy, but another banks too. I quit this mess, and Won't miss the 1960's building and decor.
