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November 2023 by Steven Bowcut
We had a great experience at Scott’s German Auto. Malia was our service rep. She was friendly, helpful, and knowledgeable. We took our Volkswagen CC there for some major repairs, and will now be returning for our regular maintenance too.Services: Steering & suspension repair
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November 2023 by John S.
I have been a loyal customer for nearly 5 years. I did not have the best of impressions under the new ownership of this place. One thing that Scott`s missed on my car is the fact that my shifter could be moved between gears without having my foot on the brake. This was a serious safety concern. Received a quote for various items ($5,200) on my MINI cooper. Had all of the work done at another shop that specializes in German vehicles Arrowhead Imports down the street and saved over $1500 to have the same work done. Tommy at Arrowhead Imports is one of the most honest people I have ever met.
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November 2023 by Jim Harding
Had a warning light on my dash that wouldn't go off. The technician took care of it for me quickly and efficiently. Very pleased with their service and will definitely go back, thank you..
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October 2023 by Ileana Olmos
Great experience and superb customer service. Scott’s Automative Service team is incredibly competent, and detailed oriented, and I am glad I went to them for my auto service. Very efficiently ordered parts on the spot for my car and in less than 24 hours the service was greatly completed. Thank you Malia, Shane, Adrián and the rest of the team for such a great experience !
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October 2023 by Jackie Brown
Scott’s German Auto is the only team and service location I will trust with my vehicle. Anyone who has purchased a foreign vehicle and no longer has it under dealership warranty, knows that service and maintenance are crucial to the lifespan of the car.Scott’s has been nothing but excellent in their service and repairs for my family’s vehicles. Whether it is their timely diagnosis of what is needed, or their efficient repair time and delivery of service, they are top notch.My wife’s car needed a hefty service and repair job. Not only was it completed faster than expected, they also made me aware of items to look out for in the future, to keep the vehicle safe and sound. This is more than a relief as the safety and reliability of the car my wife and child ride in are a huge priority for me.10/10 will return and use them in the future. Scott’s has serviced two out of three of my family’s Mercedes and I will gladly take the third to them for any work needed.Services: Auto battery replacement
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October 2023 by J & H Donathan
We had our car serviced and they did a great job as usual. They keep you informed on the progress and have a cool feature that allows you to see every single thing they inspected from pictures in the app so you know they actually did look at everything. Plus they give you a detailed breakdown of what they found good and bad. Staff is very nice too. We will definitely be back and refer them to our friends and family.
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October 2023 by Corey Algeciras
Highly professional and courteous. Stayed and waited 45 mins after closing for me to come pick up my car. Kile helped me out from beginning to end, and couldn’t have made an unexpected breakdown any easier. It’s hard to find quality BMW work outside of going to the dealer, but this is the spot!
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August 2023 by Momma B
This place is top notch. Had a steering gear box that went out and they immediately got me in and fixed as quickly as they could (part had to come from NJ!). They also did my oil change and brake fluid flush. I will continue to use them when my car needs some TLC.Services: Steering & suspension replacement
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August 2023 by Melissa Solomon
Rachel and crew were amazing! I was visiting Peoria to visit family during the summer and came out to a dead vehicle. They were able to diagnose the problem and get my car fixed the same day so that I could be on my way home back to Utah. I am grateful for their willingness to fit me into the schedule and impressed by their customer service and quality of work.Services: Auto battery replacement
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August 2023 by Macsteer45 Mac
Great shop very knowledgeable and reasonable.... excellent service staff thanks to all....Happy Benz ownerService: Air & cabin filter replacement
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July 2023 by Peter P.
I just love their service and professionalism. Kyle was a pleasure to work with. I rather have additional recommendations separate. Too many stop frequent add thousand of dollar of additional recommendations. Seems to be the new norm. Best to stay focus with major issue first. Will watch future recommendations. I don't think new owners have my old records. Regardless it was a pleasant interaction!!
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July 2023 by Lane M.
Ridiculously bad service, Car was dropped off at 7:30 am for a three hour repair...it was never fully completed by the end of the day. I had to call and retrieve car myself...car was missing they engine cover they forgot to put back on...from front to back incompetence on simple required services--Don't go here.Notice photo with piece missing.
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July 2023 by Kevin Rozell
Overall decent experience just wished for better communication on time frames. A 11am appointment for an inspection ended up having to call several times and leave the car overnight due to no callback in its status.Just know before you schedule that your going to pay a premium in parts and labor.
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July 2023 by Michelle Uccello
Very professional service and assistance from the initial phone call to set up the repair, to update of condition, and at pick up of my vehicle. I initially had my BMW x5 at the BMW dealership and they were not only rude and overpriced, but completed wrong w my problem. Scott’s German auto did a thorough assessment, detailed report, and found nothing wrong w my car. I would have paid $800 at BMW. Kuddos to Rachel who answers the phone but knows A LOT about cars. She asked me more questions than the BMW service manager and definitely is knowledgeable about cars. Highly recommend this center for all maintenance and repairs in The West Valley!!
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July 2023 by J R Sparduto
I forgot to mention that the front office staff, especially Malia was very helpful and kept me posted about the service time and went over the entire report on my Mercedes, even showing all the checked items that needed no attention.I am gratefulJohn SServices: Air & cabin filter replacement
