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December 2023 by Sarah Valerio
I've gone here for myself and one of my children. Each time we've been served by the friendly and knowledgeable staff. We've been pleased with the products. Most of all, the care and concern when we've had my issues gets addressed right away and they go above and beyond to help out. I will continue to go here and bring my family as well. Myra, Leanna, and Tamari treated us like their own family. Thanks guys!
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December 2023 by Annie Rightnour
I was amazed by how helpful and positive Tamari was during our visit. She has GREAT taste and helped my best friend and I find glasses we feel great about. She was so patient: we tried on so many pairs (we didn't know what we were looking for). She was extremely knowledgeable about the factors that allow one to find flattering glasses. She was delightful, made us laugh, even made us feel beautiful. She was one of those angels you come across sometimes just when you need it. Exemplary customer service, to say the very least. Go to her for help.
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December 2023 by Charles Deleon
I want to thank the whole America's Best team on Happy Valley and Lake Pleasant parkway for a great experiance today. Myra was fast on getting me an appointment hassle free, and Kristen was very pleasant with my eye exam prep, and Tamari worked was very patient and went the extra mile in helping me decide what type of frames to pick out, she was very helpful. Plus the eye Dr. Was very professional and I highly recommend that store to everyone. Great job guys keep up the great work, thank you very a great experiance. ?
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November 2023 by Colleen K.
America's WORST! You don't even see a Dr! It's a zoom call. I picked out 2 frames that were included in the sale & for some reason "they didn't fit the shape of my face!" So I was told to look for a more expensive pair. They were not included in sale. The icing on the cake was that the Dr I saw through the zoom call forgot to send the prescription to the store! So after 3 hours of being shuffled around I was asked to come back tomorrow & just start the process all over again! Yeah NO THANKS!! What a complete waste of time & had I known I would not even see a Dr in person I probably would not have gone. DO NOT GO HERE!!!
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October 2023 by Wendy Kauffman
Great experience! I used to go to the America's Best in the East Valley, but recently moved to the West Valley. I was taken back to my appointment on time, which has honestly been lacking in other America's Bests. The optometrist, Paige was very friendly, quick, and kind. Tamari! She was great, helping me to select the best frames for me. I was confident handing the selection process over to her and she did a fantastic job!
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October 2023 by Noell Edwards
Wonderful experience! Tamari helped us with every single thing along the way and went above and beyond with everything! So thankful for her!
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September 2023 by Maria Enriquez
Tamari was great! Even though she had to juggle several customers due to being the only associate to handle certain tasks, her work ethic is strong. She made everyone feel important, was polite, personable and very knowledgeable. She went above and beyond.
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September 2023 by Jordan Pizano
Tamari was amazing, she was the only person throughout this entire experience that was helpful and competent, she is the only reason this is a 5 star review. The manager at the lake pleasant location is a very unpleasant person and I think Tamari should take her place as manager. She took the time to explain everything to me being that this is the first time getting glasses. She helped me find the perfect pair of glasses for me and is the only reason I continued with the appointment and gave you my business. She gets 5 starts if it wasn’t for her this would be a 1 star review
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September 2023 by Cindy Zablan
Friendly and welcoming staff! The Optometrist that helped me was friendly, fast, efficient and professional! I didn’t get her name, but she was great! Tamari helped me with selecting frames and types of lens. She was also extremely helpful and patient!! Suggested different types of frames and lens and was very knowledgeable about all types and suitability for what I needed! Thank you so much for an excellent experience!
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September 2023 by Judy B
The technician was wonderful that did the virtual exam. Tamari was exceptional and extremely thorough when selecting glasses and putting the order in. We will definitely go back to this location at Happy valley and lake pleasant. The only suggestion I have is when you have virtual appointments to have more staff and spread out the appointment times so people are not waiting so long. Also have a backup charged battery.
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September 2023 by Nicki Joy
My experience was amazing the exam and the checkout was quick and polite. Kristen and the rest of the staff were very helpful and recommended the most adorable pair or glasses for me. I highly recommend if you ever need a nice and fantastic appointment and eye care❤️?
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September 2023 by Chris Portillo Emily Newfield
Tamari and the team at America’s best did an exceptional job of helping me with a couple of pair of glasses today. I was especially pleased with the option to make a same-day appointment, which was very convenient. Glasses take 2 weeks to make but I’m glad the process is in motion. Thanks Americas Best!
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September 2023 by Kelly M.
This place doesn't deserve one star, where do I begin with these people whom work here. I decided to go to America's so called best to get some deals on 2 pairs of glasses. yea right, no deal. let's start with the eye exam. the eye doctor rushed me through the whole process and only thing she didn't do was push me out the seat, the eye machine was dirt and I could feel the person whom sat there sweat on the machine. when I went to pick some glasses that female had me try on 25 pairs of glass and when I tired to asked her about the two pair deal she told me that it best to get the highest pair and come back for the other ones. I picked out some glasses that fit my big head perfect she told me to take the pair she felt was best $335.67 later when the glasses came back and I told them home they didn't even fit, I was so disappointed in all that I already said I didn't even want to bother bringing them back but I did. when I got there the red head manager there gave me straight attitude and then had the nerve to say she only owned me $25.00 back omg! I started pulling the receipt out and then she said oh wait I see it omg!! horrible place I mean horrible! I forgot to mention the prescription was all bad and blurry I couldn't even see out of them. Please think 15 times before thinking cheap and go to a real Eye doctor
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August 2023 by Tamara R.
Took my granddaughter in for her first contacts. We went mid July, and I specifically asked if they could get her all set before she started high school. I was first told 4 days to get her trial pair, then I was told 2 weeks after I called to check after the 4 days. We still could have had them before school started, if they had shown up in 2 weeks, but now "lost in the mail"! I asked them to pay for rush delivery, they said they would, but now am told they didn't pay for that, and we still don't have contacts. I asked for the prescription to see if anyone else could fill it, they refused. I was actually told, " so many people died from Covid, they don't have people to make the contacts "! This is August 2023!! I paid over $100, and I don't know what to do, this was very important to my granddaughter, she is so devastated! Avoid this company, customer service sucks, they lie, and flat do not care!
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July 2023 by Emma Puskar
Tamari was extremely helpful. She helped me to pick out my glasses that looked the best on me and I picked a pair I didn’t even see at first. Everyone there was super sweet and personable. ??. Great customer service!!
