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February 2024 by Shantei-April K
The staff at Kaizen was helpful, kept me informed with updates and news on my repair, and were very professional, friendly, and clear about what to expect and what was being done. The rentacar in-house was a great plus and flexible for my needs.
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January 2024 by Sheena S.
Exceptional service start to finish. They completed an excellent repair on my vehicle, and I'm satisfied. Employees are friendly. The car was also finished two days early.
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December 2023 by Jami Neu/Rod
They was the best took a little bit time to get my car fixed but they got me in and got it doneIt took time to get the parts and they was busyThey kept me up to date about my carI never thought my car would drive again
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September 2023 by Daniel Szabo
Friendly staff good service
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August 2023 by Tracy Hummel
New to Payson the insurance company recommended kaizen collision. I never give reviews but this place I had to give them a five-star. They had my car for 3 weeks. Monday, Wednesdays and Fridays. They sent me a text message giving me an update on the progress of my vehicle. They said it would be ready on 8/8/23. They called me that morning and told me I could pick up my car. Very impressed with the work that they did. Very impressed by the communication 3 days a week. I highly highly recommend this placeServices: Painting
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August 2023 by John Clines
Professional and friendly.Service: Painting
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July 2023 by Teri Mannino
Kaizen did an excellent job fixing the damage to my Challenger from hitting a deer. They did a thorough job and the Challenger looks like new:)Service: Body & Trim
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July 2023 by Kevin Marshall (Vin)
Great work, quick service, friendly, and convenient. Really appreciated a great customer experience!
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May 2023 by Mistie-Anna Tuttle
Very kind, knowledgeable, and helpful staff willing to work with me for exactly what I needed. Cannot recommend them enough.
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April 2023 by William Morris
I went to the Enterprise car rental company. It is located inside the lobby for Kaizen Collision Center.
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April 2023 by Eric Kozal
Good place. Used them several times. They do a fine job, but you can expect issues with their parts vendors
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April 2023 by Michael Benning
I left a message Online no respo se ... Online tool for estimate submission doesn't work either ..finally got ahold of someone and got some action, but no response from request for a call back (to set up an appointment) ... Now I'm thinking about whether I should pursue them any more
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November 2022 by Elizabeth R.
***Updated***Our truck was dropped off on July 17th. It was finally "ready" for pickup on Monday 11/14. When I got to the shop I asked the manager Nikie what the shop has done to make this whole situation right? I then asked for documentation on everything that was done and a breakdown of what was owed. Nikie refused to give me anything and got upset. She then pretty much threw me my truck keys, said she wasn't going to argue with me and told me to take the truck and leave. No walk around on what was fixed on the truck. Did not take the payment for my deductible. Since getting the truck home we discovered that the tail lights/brake lights no longer work. I have called Nikie multiple times. I have called the regional manager Daniel. No one will get back to me. This is by far the worst experience I have ever had dealing with a company in my life. This business is so unbelievably unprofessional it's laughable. My insurance adjuster couldn't believe how bad they are. At this point I am at a loss as to what to do since I now do not have working tail lights/brake lights and no one will get back to me.::::::::Original Reciew:::::Whatever you do, DO NOT BRING YOUR VEHICLE TO THIS JOKE OF A COMPANY. They have had our truck for 3 months without making a single repair on it. Every time I call for an update I get a different excuse. I've been lied to about multiple inquiries on parts and damages. They try to blame insurance on delays when my insurance hasn't had any communication from them in 2 months. I have never dealt with such a bad company in my entire life. I just want my truck back and it doesn't seem like it's ever going to happen.
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May 2022 by Maia Crespin
** Stellar service ** The staff did a great job all. Nikki, Office Manager, updated me every other week or so on the status of a part that took months to get due to manufacturing delays. Charlie did a fantastic job on the repairs and Fernando matched the paint perfectly! Shane at the front desk was always pleasant to work with. I would definitely recommendServices: Painting
