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June 2024 by Evelyn Aguilar
10/10 totally recommend talking to David Lopez. He was so patient and helpful with getting me the right plan and upgrading my iPhone. And went above and beyond to educate me on what to expect with my new payment!
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June 2024 by Art
Not a pleasant experience.
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May 2024 by Jeffrey Wills
I can't recommend this place enough. I was dealing with Verizon via the website and phone, and they jacked up an order so bad that I never got my stuff AND they managed to turn off the SIM on my current phone so I was without cell service. I made an evening emergency run here because I had run out of options, and David Lopez helped me. It took him a VERY long time and lots of headaches to undo all the nonsense, but he finally got me set up with a new phone and sorted out all of the contracts, deals and everything else.
Head here and support them. They are providing the kind of customer service that companies are often too careless to provide. I'd have had to switch carriers if I didn't have his time and patience.
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May 2024 by Sunrise Sunset
Super experience with Enrique E. Enrique was very helpful, great technical experience, insightful and very patient in answering all of my questions with setting up my phone. I highly recommend him for your any of your communication needs. TW
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May 2024 by RP M
Very helpful and fast!
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May 2024 by helene oldham
I went to this store last week because the reviews are much better than the two locations closer to me. It was worth it. Carlos was awesome! My primary reason for the visit was to sign up for Verizon internet. However, Carlos also reviewed my whole cell service account Verizon and got me on track with a plan for a new phone for my husband. He was professional, knowledgeable and patient. I will go to this store for all of my future Verizon needs.
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April 2024 by AZ Cat Girl
I came in Saturday night the 23rd and Kristin helped me with a phone I bought off eBay which turned out to not be able to be used. He was very helpful and honest in getting me into a new iPhone 13 so I wasn't completely screwed over. He was very upfront and honest when he realized I'd owe 27 cents a month for 36 months on my new phone ? Funny but I appreciate the exact number so there were no surprises! Thank you very much, Kristin! I haven't had a super nice employee at literally any business in years so this was a very nice and unexpected treatment!
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April 2024 by Lisa Tomlinson
We just upgraded our iPhones at Verizon. We were able to make an appointment for a Monday morning at 8:30.
The store was open and Ali was ready to help us at the appointed time. All the staff were in ties! Wow you don’t see that anymore. We were there for 2 hours and Ali made sure everything was working on the new phones before we left. He was clear and very pleasant to work with.
This particular store used to be a corporate Verizon store, but closed during Covid and didn’t reopen until recently. It is now run by a third party. We actually got better service than we did two years ago at a corporate store!! I highly recommend these guys. They are trained very well and are very knowledgeable. They treat you like a member of their own family. Ali even gave us his personal number in case we had any more questions! Wow! This company should teach classes in customer service!
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March 2024 by Illa Sweeting
Enrique Espinoza was very nice and patient transferring my cell to my I PAD. HE gave me excellent service. And was very knowledgeable about the phone @ internet
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March 2024 by Nancy Ostrom
Kris was completely helpful, knowledgeable,
patient and courteous. He also helped me with additional questions on a return visit. We purchased 2 new 15 pro max phones from him. I would recommend him and this store to friends and family.
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March 2024 by Vicky Gorden
Enrique Espinoza provided outstanding customer service at this Verizon store. We could not be happier with his professionalism, knowledge, and kindness.
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March 2024 by Jennifer St. Dame
Chris was SO HELPFUL! Honestly, everyone here is super nice and friendly. I drive extra distance just to go to this store.
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February 2024 by Steve
I’m writing this review because I’ve “NEVER” experienced the supremely-high-level of service I received today in ANY Cellphone-Provider store — EVER! My iPhone 14 was not set-up properly when I first purchased it last Summer. I walked into this exceptionally clean and organized Verizon location to see if I could finally get my phone working properly. Brady and David listened patiently to my explanation(s) of the things that weren’t working and immediately began providing the remedies. It took much less time for them to make the appropriate changes in my settings than it did for me to detail what wasn’t working — WOW! If you’re looking for the expert knowledge/advice needed to get your device(s) up and running like they should, swing on by and see for yourselves what I’m writing about — these guys are the real thing. Thanks Brady/David — you’ve solved the puzzle that’s been driving me nuts for many-many moths now…really can’t thank you enough — life changing!
Cheers! ??
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February 2024 by Dj Cynni
I was at a Verizon store in Marana and this older man was getting helped. He seemed upset and distort about an interaction at your location.
You bannd him from your store todau. Now whatever reason you had, doesn't matter. He got it taken care of it at a store who cared about him, And listened to him.
Maybe showing compassion to an elderly man who might have had crapy month. He had seen some horrible things and lost a great deal that would make anyone be i
angry state of mind. Sometimes listing and not dismissing someone because they might be overly upset. You never know what people are going through and sometimes it's bigger then your own feels.
Do not go to this location! I will be contacting Corporate on this. It was heart breaking seeing a grown man cry.
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February 2024 by Cate Jones
I stopped at the recently opened Verizon store in Oro Valley to have help transferring all of phone content to my new phone. The representative that helped me was friendly, professional, and he proceeded to quickly get my new phone set up with all of the old phone's contents. I'm not a young customer and this phone is very different from my old one (switched from a 7 to a 14 phone). He patiently explained the differences and how the changes worked and found me a perfect case to protect the phone which saved me the time searching for which case was compatible for a 14+ model. It was a very satisfying experience and I will visit there again.
