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December 2022 by Paula D.
The service in your Pharmacy is terrible. The man that works the register has a very short beard a little stout barely speaks to you. To get to say thank you is non existent. I talk to the people in line and they hate coming in .
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July 2022 by Laurie C.
I usually post positive reviews on my grocery stores as times are different right now. BUT, have to post this as I'm really angry. Sent my husband to the Frys at Rooney Ranch in Oro Valley to buy Choice sirloin steaks, on sale for $4.99 a pound. I fully trusted the butchers there to help him, (yes, he asked for packages as none were on the floor) Yes, too good to be true. Almost half was fat. 1 pound of fat, 1.5 lbs meat!!!! To be fair, I'm sure Frys would have refunded me if I had brought it back, but I was in the middle of cooking and was pressed for time. Had to cut my recipe way back, though. Frys, if the meat is crappy, please don't try to sell as "Choice" on sale.
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June 2022 by Zachary A.
We live in the area and go to this location all the time. Today me and my wife went to buy some food and beers for a bbq we were having. We went through the self checkout and a girl named Jessica refused us to purchase the alcohol because my wife had a Mexico Passport "which is her only ID currently as we're going through the immigration process." She said "we don't accept any forum of foreign ID's" I called her out on it and said she was mistaken. She then got extremely rude and sassy. We went and complained to the manager after this experience. Jessica is a horrible example of what a employee should be. Rude, unhelpful, and racist. I managed grocery stores for 4 years through college and I'm a current business owner. If this was my employee I would have her terminated immediately. This happened on 06/26/2022 in the self checkout line and again employees name was Jessica
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December 2021 by Sheryl H.
Susanna, the bagging girl had her mask below her nose. I asked her politely if she would put it over her nose while she bagged my groceries. She said back to me very sternly, "No, I will not!" Her manager was checking my groceries and I complained to her. She did nothing. I asked for the store manager. Susanna, said "Yeah let James come, like he's going to do anything" as she laughed with her manager. James came. He was wearing a mask properly and was very nice with me as I'm sure he's trained to do. Was he sincere? I think not as he did not approach Susanna as I left. I do not like this store. The aisles are too close together and they always put displays into the aisles to make them even harder to navigate. I'm hoping that a new superstore of another company moves in as close so I don't have to continue to shop at Fry's. Most of the time I will go out of my way to avoid going there. After today's smart reply I will try harder to avoid it.
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December 2021 by Burt C.
I love Fry's and so does my wife. What these mask shamers don't realize, because they're brainwashed, is that that mask is to the virus what a chain link fence is to a mosquito. A 5-micron mesh will NOT stop a 1-micron virus. I wouldn't be caught dead in one and I'm 70. Haven't put one on since the first week of this farce, except when forced to to board an airplane. Fry's rules! Ignore the mask bozos.
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September 2021 by Michael P.
This is about the pharmacy, not the grocery. I liked that they had the COVID booster available within a day of the announcement of expanding to front line health care workers and scheduled the appointment. But I ended up walking out without getting it because it was so completely disorganized. I arrived 15 minutes prior to my scheduled appointment and waited 20 minutes behind a single customer having a prescription filled. Yes 20 minutes handling the customer ahead of me, and it took two people at times. The woman handling the computer just didn't seem to know what she was doing, and ended up soliciting assistance from her co-worker while checking me in as well. She asked me the same questions I'd answered online (allergies, insurance provider, etc.). And the physician/pharmacist/technician who would have been actually administering the vaccination even joined in but seemed equally confused even about what type of vaccination I was getting (again, booster, as noted on the appointment). And after all that there would have still been a wait behind other people - which means they had to have been waiting there at least 25 minutes already since I waited 20 behind the one person ahead of me. I guess I shouldn't expect them to handle it like a CVS or Walgreens but I did and I was not happy at all about the experience and won't go there or any other Fry's for vaccinations of any kind. They just don't seem set up to handle it.
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August 2021 by Peggy B.
I just left this store and promise I will never go back. I have been avoiding it for some time, but it is the closest to where we live. It looks like all the things that I want to post have already been posted by others over several months. Obviously, these concerns have not been taken seriously for it just continues the steady decline. It has always been a dirty store and in the past I would ask the cashier to wipe down the belt. It's our food people! Don't even get me started on the whole check out your own groceries issue. There is a sign at the front entrance stating they require masks. I saw a grand total of one employee (bakery) wearing a mask. I walked away from the deli last week because they weren't masked. Really??? It seems like even in non covid times, people cutting your meat should be masked. As if that isn't enough, they have a message playing over the loudspeaker stating that they are concerned about the Delta variant and strongly encourage associates and customers to wear masks. It's laughable. The girl bagging our groceries had a cough and proceeded to cough all over my groceries- probably 5-6 times. I'm sorry...of course she couldn't help it but that's why we wear masks!!!I get that we're all vaccinated; however, we're learning that these vaccines are losing efficacy. Here's the bottom line: This has been one of the worst periods of our lives. We are all sick to death of lockdowns, isolation, masks, mandates, politicians fighting over this pandemic to garner votes, blah, blah, blah. I have not seen my grandchildren in 20 months. Obviously management at Fry's/Kroger does not care one iota about public safety. Goodbye.
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August 2021 by Trina R.
I know there is no mask mandate, sadly so, since very few practice personal responsibility they would not know what that was even if it slammed them in the face. So I'm at the check out & the bagger is unmasked! So, I said to the cashier, she is not masked, I don't want her touching my food, so the bagger walks away, good, until another maskless bagger shows up, I stated the same thing, the dunce just stands there breathing on my stuff. So, I guess I will stick with walmart, who does have more of their staff masked.Not going back to Frys.
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December 2017 by Brent Vennard
Inside Fry' s grocery store
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March 2017 by Eddie Billings
It's red box