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August 2023 by Jon Schumacher
The a small part selection has dropped way down. The last few times I have had to go online and order parts for my pump and filter. They used to have all of the parts I needed. It is more expensive here but it was worth it for the convenience.
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July 2023 by Mary L.
Unfriendly employees. This Leslie's at 10515 N Oracle is close to my house and I have been there at least 4 times. The First time the young man tried to assist, but was not very knowledgeable, so he asked his grumpy manager, that's ok. The last few times it was Andrew, the sales clerk, who has zero personality and it was an effort for him to be bothered ringing up a sale, I still can deal with that. However, the last straw, was when we came to have our water tested. The manager, a mid aged lady with grey hair was just downright cantankerous. She did however, at least give us a card of a pool expert not officiated with Leslie's that could assist with the pool water needs we have. I wanted to give Leslie's another chance in Tuscon, because we were screwed big time on a pool pump installation from the Leslie's in Sherman Oaks CA. I won't go to this particular Leslie's, and try the other one just south of this location and hope I have better results. Poolwerx next to Trader Joe's is excellent, but their prices on Chemicals is a little bit higher.
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June 2023 by Christopher Baird
I have been shopping at Leslies since 2004. I purchased a skimmer weir door and it was the wrong size. I was told if that was the case to bring it back and swap it. Turns out it was so I did. When I brought the one I purchased back because I used my rewards of $16, they made me pay the $16 during the swap even thought the returned product was not damaged and the same price. So don't use your rewards unless you know you are going to keep the item. Weird store policy on an even exchange less than an hour later.
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June 2023 by darrell mekker
Everything went perfect i got my part and it was put together for me. And all employees were super nice
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May 2023 by Jennifer D.
Seriously poor customer service. Already had a "Karen" attitude before I could ask for help! Stay away from this place. Especially the long grey haired lady with the ponytail. She's the manager, and I wasn't even asking to see one, I just wanted to check my pool water.
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July 2022 by Tom sķĕĕņs
Lot of room, With a wide variety of products to choose from
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July 2022 by tom keens
They have everything you dreamed of
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July 2022 by Aaron Alison
Knowledgeable and nice - bring in my water every week so they can test it. They tell me exactly what I need. My pool stays perfectly clean.
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July 2022 by Ron W.
Poor customer service. Bad mouths other Leslie's employees. No empathy. Unwilling to go the extra mile. Stay away. Worst experience at a Leslies store.
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June 2022 by Michael Romano, Jr
Always helpful and friendly service
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January 2022 by Rixmadi
Went to the store to get some information and by far was given the best customer service I have ever received by a nice young gentleman named Ronnie. He was so extremely helpful. As long as he is there I won't be shopping anywhere else for my pool.
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January 2022 by Lunch Box
The have just about everything you would need as a pool owner, great staff.
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October 2021 by Kurt P.
It's been 5 years now since my review, and I still go to this Leslie's a couple of times a month. They just installed a new Intelliflo pump after my old one died after 10 years (almost to the day...) I continue to hold their service guys in high regard. Chris put in my new pump in about 2 hours and hooked up everything with my solar controller, etc. Their installation people seem much more competent than some of the ones I've from other companies. The one beef I have is they seem to be periodically out of muriatic acid, which I go through a lot of since I have a salt pool chlorine generator. I sometimes have to go to a different (less busy?) location to buy acid, but otherwise they have a good selection. I had to replace the gasket on my pool light, and they actually had the gaskets in stock!
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September 2021 by L M
The water testing at this location is the most reliable of any Leslie's I've ever been to. The staff from the manager on down are all REALLY knowledgeable about pool water chemistry. I do whatever they tell me to do and my pool is clean and safe with minimal effort! They know their sh**! ?
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August 2021 by Terry Kirk
I stopped in on a whim, and they had everything I needed. The store was clean and well organized. They even had chlorine tabs!
