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May 2023 by Barbara P.
I don't know if this Safeway is getting ready to close but unless they get some management in the store that wants to work and cares about the store they might as well close. I went shopping this morning; one check out no baggage help 10 customers ahead of me with full baskets. Self check out also had line of people waiting. No manager in site. One woman working customer service. Usual woman they have at customer service was either hiding in the office, which she usually does when there are customers waiting in line or she was not there. I got out of line and pushed my cart to the customer service area and left. Will not shop there again. I would advise anyone wanting customer service to go elsewhere. I will drive the extra mileage to go the Safeway on Happy Valley.Barbara P.
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March 2023 by Jessica P.
Extremely busy parking lot. Entire store is having floor design overhaul and it's kind of a mess. Freezer section had a lot of empty shelves and a mess to find anything. Associate standing nearby was helpful though. Very dark and dim lighting in the store and no fun to shop in such an environment.
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February 2023 by J T.
Safeway is pulling a bait and switch with pricing. In addition to a Safeway Club card you NOW need to download an app to get ALL discounted/sale pricing. You may not know of this till you get to the cashier and even if you could distinguish the app items by the cashier wildly waving a print ad copy in your face, Safeway counts on you to be unwilling to hold up the line to download an app right there and then at checkout. This practice is underhanded and deceitful.
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November 2022 by Iris R.
I can't say enough amazing things about the people that work at the Safeway every time I do my order pick up they always take care of me great I love this Safeway I will drive extra to shop here!!
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November 2022 by Mary G.
This is long, but I hope a manager reads the issue I start to explain in the second paragraph. I think it warrants discussing with employees for the future.I do really like the Anthem Safeway. I appreciate how their inventory is always pulled forward on the shelves, so I don't have to do bend-and-squats to see what's left of a certain item. I like that it has a great selection without being the size of a football field, so I can run in and pick up a few items without it taking the better part of an hour. I find the produce department always well-stocked and fresh. And the help in the seafood department is outstanding--no matter who waits on me, they're willing to make sure I get exactly what I want in the weight I need. BUT, today I was shocked at something that happened while I was in the self-checkout line. It was busy in the store and all the lines were full of people waiting. No big deal--after work/before dinner time is usually busy. I was waiting in self checkout; two people were in front of me, and other people were starting to line up behind me. But rather than block the main aisle, the people "behind" me were lining up on either side, making a "T." They were keeping track of who was next, and we'd even chat a bit about how busy it was. Then a young woman, talking on her cell phone, came and stood behind me. The older gentleman on one side of the "T" very nicely explained to the young woman that he was behind me and that the line was formed on both sides. It was obvious to me that he was being nice, thinking she didn't notice how the line was forming because she was so engrossed in her call, and just didn't want her waiting, losing her potential spot in the line. This woman--I have no other way to explain this--literally "went off" on this man. She was screaming at him telling him to mind his own business, that she can stand wherever she wants, and he's lucky this wasn't two years ago because then she'd really be "up in his face" and he'd really blah blah blah. She was dropping the "F" bomb right and left. Everybody heard her; you couldn't NOT hear her! Everyone in self checkout was trying to ignore; the 8-10 people in line at the service counter were staring; and the poor gentleman didn't know what to do. I felt bad, but I didn't want to say anything to further agitate the woman.I wouldn't normally take to Yelp discuss my concerns with Safeway, but the service desk was super busy with a very long line. So I tried calling the store three times once I got home and could not get through. (A couple of times, after the call processing went through all the numbers for me to dial for different departments, no matter how many times I hit "8," it would say it didn't get my response and then revert back to the beginning!) It was, at the least, disconcerting to have a woman standing behind me screaming profanities while I was checking out. At the most, quite frankly, it was a bit scary. I believe an employee should have immediate summoned a manager to remedy the situation or ask the woman to leave.
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May 2022 by Rd K.
Outstanding service by David in pick up service. Going over & above caring for custo ers needs. Even with problems in getting stock every where now David will go out of his way to find what the customers need & want. Any problem he will refund money you may have paid for item that didn't meet ur expectations. Only hope David will stay so I know all's good at Safeway pick up service.
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December 2021 by Marshall M.
Not sure of the girls name at the counter back by the bakery but I was trying to find some of the smaller slices of bread that are usually packaged for a dip , she actually offered to take one of the loaves and slice it for me very rare to find people offer to go above and beyond these days !!!!!thank you
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November 2021 by Linda Alfano Peterson
Great shopping experience.
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September 2021 by Kassidi P.
i love this Safeway's bakery! for one jasmin always does a amazing job finding everything i need and is always friendly. second, i'm not sure who helped me this day but over the summer (in july) i ordered a cake a few days before i needed it for my moms surprise birthday party, the cake caught me by surprise as it was delicious and very well decorated. if you need a cake or anything made for an event/ birthday definitely come to this safeway!!! ps. they are much better then walmart!
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May 2021 by Maria B.
I got time today. Especially for you LORI, since you wanted to waste my whole fucken lunch with your own lack of knowledge of products and discounts. BUT first, open up more than one check out line. 2. Update your systems to match promotional products (I never have issues at other locations ). 3. Lori when someone says they want a refund the first time, just listen to them and not be so damn pushy. I told you four times to cancel my transaction cause you insisted to take me to scan a fucken barcode that I ALREADY DID. So damn rude. Never buying at this location again.
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February 2021 by Sharon V.
I wanted to get yogurt and some organic fruit for the little one while visiting the area but found the organic fruit here to be limited. I was able to get bananas and find one good honey crisp apple out of the pile but that's about it. I know Strawberries are just about in season in San Diego so I was hopeful I could get something decent for the little one. It didn't have to be magazine picture perfect, but I certainly didn't want ones that were half a day away from the compost bin. This seemed to be the case here so I refrained. Sigh...Strawberry season is just a few weeks away. We will have to wait. I was particularly annoyed by the employees stocking the shelves - in my short visit, my two encounters with them just produced a very chaotic and unfriendly shopping atmosphere. And that's where I'll ding them. Annoyance #1: I was in the produce section and I kid you not, was inching my way through a narrow part of the aisle because restock items / cart was to the left and an employee was to the right. Just as I got near the employee, dude grabbed a few boxes from the restock pile and dropped them to the floor blocking my path entirely. I could not get around it because his main stock was to the left of me and he was now on the far right..produce dead center. So, what's a girl to do??? I waited thinking he'd grab it realizing a customer was there but he just began organizing the produce on the shelf. He looked at me so he knew of my presence but didn't seemed to care. I waited for what seemed like a minute (was probably 15 seconds) but got annoyed and ended up just pushing my cart through. It was a hit a run...I didn't even slow down or look back. Boxes be damned! Annoyance #2: I was in the yogurt section and again...I felt like I had to block and tackle. Unlike the produce guy, the yogurt n*** didn't even look to see who was around him. He had boxes everywhere and was in the zone. I give him credit for that but I felt like I was in a Seinfeld episode. If he had acknowledged me, I imagined he would've said, "NO YOGURT FOR YOU - Come back in ONE YEAR!" Is there a Safeway rule that stocking shelves is more important than a customers experience? I mean, do the floor managers give a pep talk minutes before the store opens preaching, "Today, we must stock these shelves quickly at any and all costs...so team...on the count of 3....Go SAFEWAY!" (team bumps chests) I'm sure that may be a stretch but every where they were stocking shelves, they seemed more focused on that than allowing the customer to shop. Clearly, not a spectacular experience here. Thank heavens this isn't my local grocery store. Did I really just spend 10 minutes reviewing this store on Yelp? (heavy sigh)
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January 2021 by Marilyn R.
Great store!!! You get what you pay for these days. They have good sales here and staff is very friendly. Especially when buying meat they are hands down the best in town! We highly recommend.
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December 2020 by Caitlin S.
I had to laugh at Shanna K's badge that read, "Customer Service Manager" as she yelled at two of us in her checkout line "THERE ARE 4 OTHER LINES OPEN YOU KNOW!" Her light was on and she had no one ahead of us... our apologies for inconveniencing you? Did not even acknowledge me once during checkout. Perhaps get a different title if customer service is that low on your priority list? I felt like she was aggravated that I chose to spend my money there.
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August 2020 by Thomas Trzaskos
All the effort of sanitizing carts from Covid-19 and mandating masks losses it’s impact when you allow dog feces to be smeared all over the surfaces where I place my food. Management was notified and said that they’re powerless to enforce the health and safety standards.
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August 2020 by Kelly Campos
We drive up from North Phoenix. The store is always nice and quite. The wait time is very minimal, 3’s a crowd is alway engaged appropriately. Shelves always stocked. Store is always clean, hand sanitizers conveniently located and all around, friendly staff, including the Pharmacist who always says hello to those who pass by.