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December 2025 by sam DRAGON-PHILLIPS
Super friendly fast nd gave both my cat nd dog lots of love <3 <3
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October 2025 by Emily Lullie
Fast, friendly and professional staff. Such a great service and so convenient. Thank you!
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October 2025 by Joe Serrano
so great they treated my dogs with dignity and respect. One of my dogs is completely out of control, another one is scared of everything.
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October 2025 by Renee Darby
Quick, easy, and affordable vaccines for my pet. The technicians and doctor were professional and handled my pet with care.
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October 2025 by Karen Malta
Staff, not vet, were confused and gave inaccurate information
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September 2025 by Anna Kish
Took my dog Luca for his shots. Quick, easy service.
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September 2025 by Melissa Lisette
The people were amazing and the Veterinarian was amazingly wonderful and beautiful. Thank you
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September 2025 by Sara V
Very slow service, had an appointment and it took 40 mins to get seen.
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August 2025 by dfswwllc
Visited Petco to have my cat vaccinated for rabies. Experienced incorrect information entry about my cat. Contacted VETCO to make arrangements for the breed of cat to be corrected. Vetco staff stated they are not authorized to update my cat's information. At the time of the appointment visit, I was not asked if my cat is microchipped; therefore, VETCO support would not be able to add the details on the certificate without a veterinarian's direct entry at a Petco store.
The telephone call was escalated to a supervisor to work through the error created by VETCO. The supervisor stated that he would write an entry into the company computer system for the staff at the VETCO store to read and act on. After the conversation with VECTO customer support, I visited the Better Business Bureau website. Found that VETCO isn't a member, and the complaints submitted to the BBB for VETCO to address and rectify have not been completed to the customer's satisfaction. VETCO has received a rating of F.
The trade-off for reasonable prices means visiting a PETCO, store that has an arrangement with VETCO. Owners of pets have a high probability of experiencing problems with incorrect or no entries to their pets' certificates, resulting in repeat visits to rectify problems.
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August 2025 by Alexandra Graf
The BEST! My kitty truly is a baby doll but she can’t stand carriers or kennels. They were empathetic and worked with her to get the job done! Thank you VetCo!
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June 2025 by Paula Ames
Beware! I think the vets that vaccinated my cat did a great job, and were kind.
What was off is confusing messages that have you text when you arrive, but don't say anything back. Thankfully had brought my husband with me to go in and find out if we were to be texted to come in when they were ready for us, or just go on in with pet. Go on in we found out to wait in a line with various people and their pets.. The vets are at the front left corner of the store, but you have to carry your animal to a stand in the cat section at the back of the store to check in. Then we were informed of the high price. Truly bait & switch tactic of advertising reduced pricing for first time shots, and then once there with your stressed out pet, they let you know that only full service Vetcos have the reduced rates?! This one on University is not!! Should have walked out, but had already stressed out animal. Cost $115 for shots, and informed me boosters would be an additional $100.
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June 2025 by J W
**Please read if you are considering vetco**. Hate writing bad reviews but I had the absolute worst experience at vetco and I do not recommend them. Recently adopted a stray cat and took him in for a microchip. I had used vetco before with no issues on previous pets, they have weekend hours and the prices seemed cheaper. The woman checking us in was incredibly rude and refused to see us stating they won't microchip without also doing vaccines and they can't do the vaccines until we've had the cat x amount of time due to not knowing his medical background. Talked to the vet and he recommended the kitten package which is a 3 part series. (This is a full grown cat mind you). It was more than we were planning but it seemed to cover a lot. So we made another appointment at the time they told us and returned. The 2nd appointment went well and all the ladies were wonderful. However, when we returned in the 4 weeks time for the booster the check in lady told us we were sold the wrong package and he didn't need those shots or the 3rd appointment. She said the only way to get a refund was to call customer service, but then we would have to start all over because they wouldn't do the microchip that day which we really needed done and I wasn't about to start all over and traumatize the cat and re-vaccinate. (We had already paid at the previous appointment) So not only did I throw 200 dollars out the window (when I came in for a 36 dollar microchip) but if that lady checking us in hadn't told me I would have my cat in for more shots he didn't need putting his health at risk and further stressing him for no reason. Absolutely unacceptable.
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April 2025 by Wendy Gabhart
You seem to have all your ducks in a roll. You have a well-oiled machine team.
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April 2025 by Joselyne Estrada
Terrible experience at Vetco on 04/11 around 3:30pm. The 2 ladies at the front have no customer service skills and come off as aggressively rude. They didn’t give directions to where the actual line started and gave attitude when I asked if that was the correct area—since it was not visible. The line was on the other side of the store.
Shaan, who was checking in dogs, then told me I’d need to have my pup for at least 1 week before their first shots. I’ve never heard of this before. I understood, but is the attitude a requirement from Vetco?
First, I get told to stand by the sign, he then tells me to move to the other sign, it’s then my turn and I get told that he wants to do appointments first, then he tells me no. I was waiting in line just wasting my time.
Save your time and go to a vet that actually cares about your pet. Good vets who are friendly will treat your pet with the same respect and kindness.
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March 2025 by Lisa Kucherry
Quick process with little stress on my puppies! Nice they have these mini vets come to this store so I don't have to travel far to the Vetco care store!!
