The Verizon store in Mesa provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, free 2-day shipping, or same-day delivery where available. Reviews highlight that the employees at this store are consistently amazing, very nice, patient, and quick to help. They are praised for taking good care of customers, being very useful, and effectively troubleshooting issues. Specific instances include an employee expertly closing out accounts in minutes and another providing helpful service for a phone upgrade and a return. While some customers express frustration with authentication processes and report terrible customer service over the phone, their in-store experiences are positive. They describe the staff as doing a good job and meeting their standards, leading to very happy experiences.
Employees polite and knowledgeable about their products. They set up my old and new phones to transfer all the data, told me it would take 2 hours, ended up taking 16 hours 😑. Had to carry both phones until it finished, otherwise 5★
May 2024
Sergio was able to teach me how to close out my accounts in less then 5 minutes, something the store on Germann and Gilbert failed to try, and the customer service tech on the phone was unable to accomplish. Give this man a raise or his own store, (or both) then watch your numbers grow!
April 2024
Bought a new phone! I love it! The staff was great! They all made sure we were taken care of. Very nice store.
