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July 2024 by Gay Turley
Customer service was awesome! It was fast and they told you exactly what to do
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July 2024 by C Forrest
Was helped by Melina (sp) she was very helpful, polite and efficient!
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June 2024 by ken charbonneau
Horrible service and worst customer service on the planet. Every week I have packages that somehow don't make it onto my drivers truck. They get delayed 2-3 days even after I have paid for quality service. Then when you have a problem, you cannot speak to anybody. Even this distribution center phone number goes to the corporate phone circle jerk.
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June 2024 by Joe Willets
This package said it required a signature, so I had to ensure someone was home to sign for it. On the delivery day (Saturday), I got a call that it was damaged and had to be repackaged. They told me I could pick it up after Monday, from 10-6. I wasn't happy about that, since they were paid to deliver it.
When I went to pick it up, nobody could find it. I waited for over 30 minutes, and the counter clerk told me I could keep waiting as long as I was available, or give them all the info, and they would contact me to coordinate delivery.
I heard nothing from them for days. On the following Thursday, I got an email that it was going to be delivered and still required a signature. Well, it wasn't delivered. The next day, same thing. Finally, Saturday (a week late) it was delivered, without a signature.
Horrendous service, and the pictures tell the rest of the story.
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May 2024 by Renee' K Andrews (Ne'ne')
Exceptional customer service
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May 2024 by Laurie P
The lady who helped me was able to help 2 other people at the same time so efficiently. It was incredible and I barely had to wait.
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May 2024 by Betsy Sevillano
This is a best kept secret in Mesa. It’s less expensive than the satellite stores, there is plenty of help available and there are rarely long lines, if any lines.
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May 2024 by mark bainter
Same lady was working the day I came last year great customer service.
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April 2024 by Mark Kazimer
I went to this UPS location to ship a boxed up bike. They were really friendly and helpful. No long lines. And they charged me exactly what the UPS web site estimated.
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March 2024 by Chellynn Berry
Got a notification that my package is on hold. Why? I have no idea and was not give any other info. I called the facility number and talked to the automated machine and was told someone would contact me within the hour and of course no one did. So now I have to cancel my order because I can’t pick it up and it’s not getting delivered and I can’t even talk to an actual person to see why.
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February 2024 by East Valley Arizona
It was a Friday afternoon. I needed a money order for a COD for UPS which means check on delivery. Not cash on delivery by the way. The UPS driver was awesome. He actually made three stops at my house that day so I could pay him.
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February 2024 by Matt Baer
Best place to ship.
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February 2024 by Amber Morgan
I am giving a 1 star to UPS customer line. It’s so hard to get ahold of an actual person. The robot voice literally tells you no I’m not connecting you to a representative. Asks for info I don’t have and is why I needed a live person. Finally got a live person and of course they don’t speak good English and have no understanding of anything. I went into a UPS store to talk with someone and he gave me the address of the HUB where my package would be. I spoke with Scott. I would give him all the stars if I could. He was amazing in helping me and giving me useful answers and what to do. The delivery still got messed up on the third attempt because the dispatchers did not follow instructions that Scott had given them. I went back and spoke with Scott again. In the 20 minutes it took me to get home Scott had them re attempt to deliver my package again and this time was successful. Scott is my hero in this situation. UPS you have got to do so much better in your customer service with your customers. Please learn from Scott.
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January 2024 by Gabriel Hu
Excellent services. The representative helped me find the box that can fit all items to be sent back. Then, helped me with
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December 2023 by taress cunningham
Driver delivers four packages (30 items) for my new salon to an address I lived at four years ago. No way in hell am I getting them back because it was Christmas for the tenant who got delivered all of my stuff.Took four weeks for them to finally just send me a file a claim link. Meanwhile my salon is empty. They couldn’t have done that themselves the day I walked in there ? Three visits for them to text me a link they could have filed themselves while I was there. Absolutely not my responsibility to file this claim they took four weeks to send me. What does that even get me ? Not my stuff not a working a salon. Just further weeks of battles ahead.
