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June 2024 by Mert Pekrul
Excellent inventory & great service .
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September 2023 by david hall
They have a full true value hardware store inside. Not just a plumbing supply store. They had the right hardware I need for a GTI Volkswagen shifter. Thank you
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June 2023 by Antoinette Shippley
Not open on Saturdays, even though the website and google state they are.Good prices on plumbing parts
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March 2023 by Mark M.
We are shopping for a new tub for our bathroom remodel project. We stopped in here on a Tuesday afternoon. A little surprised to see the reviews saying that the staff wasn't friendly I thought they were super nice and answered all of our questions. Great selection and competitive pricing.
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December 2022 by Russell Brown
Sometimes this store is not open during posted business hours and contacting them by phone or email is almost impossible. There are Similar stores nearby with better selection of inventory and customer service.
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December 2021 by Dux
Don't be fooled by the plumbing livery, they are a full blown hardware store. They have a great selection.
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December 2021 by machyne82
Terrible customer service. I had a basic plumbing question. Looked around for someone to help me on the floor for 15 minutes. Never found anyone so I sent to the cashier and he said it’s just them two. I said to him ok, I’ll go somewhere else. The only thing they said was ok. Not, we will be with you shortly, or anything.
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July 2021 by Motley B.
AVOID! Do not shop here! It appears that the showroom employees make a greater effort to bury their heads in their own computers and avoid eye contact with anyone that walks in, than to offer a 'how can I help you', or even a simple basic greeting. Forget about a pleasant smile-you don't get that here. To say it looks like the showroom floor employees hate their jobs would be an understatement. If you can eventually get someone to acknowledge you....or even help you, their skills at making you feel unwelcome have been perfected. Unfriendly, short, and unpleasant would be great words to describe. Pay attention to catch the eye roll as well... I can't remember when the last time was that I walked into a business and felt so brushed off, disregarded, insulted, and ignored...consistently on 3 separate visits. Additionally, based on other previous customer reviews it looks like poor customer treatment is a standard here. I feel regretful and dirty for spending my money here and supporting this horrible business model with what seems to have no oversight, management, or quality control. As someone already stated, unfortunately you can't leave a review in the negative numbers....otherwise I would.
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July 2021 by Ben A.
Alex was beyond helpful. I came in here at a loss & defeated. I tried to install a DELTA R10000-UNBX MultiChoice Universal Tub and Shower Valve Body (that I ordered off Amazon) & I wasn't needing to use the bottom outlet so I tried to cap it with a brass 1/2" cap w/ plumbers tape & then pipe dope & couldn't get the cap to stop leaking once I pressurized with water. So I then tried to cap it with a 1/2 pvc cap & it didn't fix the leak. I thought it may be a faulty faucet rough in so I order another faucet (DELTA R10000-UNBXHF MultiChoice Universal Shower Valve Body) This one didn't even have the tub outlet so I thought it would bypass my problem. Well it didn't, I used 3 shark bite brass connections that were 1/2 female (threaded) to 1/2 pex & after install my shower out & cold water in lines were leaking I searched online forums to get an answer & a couple guys online say my photos I uploaded & said I could tighten another 2-3 threads (which couldn't be done by hand) So I bought a bench vise from Harbor Freight & put it in my vise & cranked it down the rest of the thread. I thought for sure that had solved the problem but after 3 hours of the water on my cold water line (at the threaded shark bite to faucet connection started leaking again) I had spent a day & 1/2 + 2 faucets & 5 different 90° elbow shark bite fittings & couldn't get this installed without a leak. I walked in to Standard & Alex immediately asked what he could help with & I explained my situation & showed him pics of the leak & showed him my faucet & shark bite set up (I disconnected it & brought it in.) He & another plumber that was shopping said that the last 6 months that the threaded shark bites have been terrible. He demonstrated to me how the shark bite connections that I had would only thread on to my faucet maybe 2 turns & he walked the store & grabbed multiple other types of 1/2 female fittings & showed me how they would all thread on to my faucet a lot further. We played tetris with plumbing connections to my faucet for about 10 minutes & Alex came up with a much more solid solution to my leaking faucet connections He set me up with all the right parts I needed (I opted to buy a 3rd new Delta faucet from them) w/ advice & helped me get in contact with someone that could help me permanently solder a small cut of copper pipe inside each of my male faucet threadings & then sold me 1/2" to 1/2" 90°elbow pex fittings (so I could bypass having to use shark bites terrible thread patterns that kept leaking.) Thanks so much Alex, your the man & thanks for helping me get in contact with Zach that helped me with the pipe soldering (Thanks Zach if you ever see this.) I'll forever be coming here for my future plumbing needs based off the great customer service & knowledge that Alex provided me
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May 2021 by Gene Foster
The staff are the best in the industry . very kind, courteous, and helpful down the Earth. They are further than Other competitors,But I choose to go to them first, I like being treated as a person not a robot.
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February 2021 by In-House Production
Poor customer service.I entered into the store and I saw 4 people at the register talking. Two were behind the register and two were on the sales floor. I walked around the whole entire store looking at different tubs and sinks. I even opened up a catalog and looked through that book looking for ideas and still no one greeted me.I assumed that the two ladies behind the counter were talking to customers so I patiently waited; even though, I had now been there for 7 minutes and no one spoke or acknowledge that a new consumer was in the building. Come to find out, the 4 ladies were employees of the business and I was not important enough for them to stop their personal conversation and give me service.I went up to the counter and ask for service and that’s when I found out that they were all employees. After I saw that, I decided to leave the store because I was humiliated and as I was walking out the door, one lady at the register stated that she thought I was “just browsing”. Even a person browsing should be identified and asked if they need help when in the store.The ladies level of customer service has made me very uncomfortable to never visit the establishment again.Here it is, 2021 and still everyone can not be treated equally.
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January 2021 by Marlene B.
Had to get a part for a Koehler faucet which they didn't have. Had to order online from Koehler. At Standard Hardware none of the employees were wearing a mask. That includes the 4 women at the customer service counter, the guy answering the phone and the 3 guys at the parts counter. I'm shocked at the management has no regard for employee, customer health safety and abiding by the Maricopa county and Mesa city mandates.
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November 2020 by Heather Martin
Walk in yesterday ready to drop thousands.... ignored for 30 min till we finally asked for help. By then we only had 20 min to get it done. Told them we had to come back today. Walked in a little before closing(our schedule is crazy). No one in the store and except 3 workers. Every one of them ignored us. Wandered around for 15 mins and walked out.
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August 2020 by Greg W.
We ordered a tub none of the employees were wearing masks in the middle of a pandemic. Weeks later when the tub arrived they called us to let us know. When I came to pick it up, again, none of the employees were wearing masks in the middle of a pandemic. I asked the gal why they don't wear masks, she said because there is so much conflicting information. I said I haven't heard any conflicting information about wearing a mask. But let's assume she's right. You're in retail and you error to the side of unsafe vs safe? All employees...? After the purchase of the tub in Mesa, she sent us off with all the extra items we needed to install. We haul our new tub to Northern Arizona only to find the custom drainage pipe was not included with the extra items we should have left with. Standard Hardware doesn't design the tub, nor do they make the tub, they don't even ship the tub, they just assure that each customer leaves with the correct items they need to install it. That's the 1 thing they are responsible for and she messed it up. No conflicting information here.
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January 2020 by Zachary S.
So I am doing a little remodeling on the back house. This includes updating the plumbing. The existing plumbing is ran on the exterior of the house. I plan to remove the siding and put the water and sewer lines in the wall where they belong. I am not a plumber by any means. I am capable of sweating copper though. I went to Standard because of past experience. I needed someone with a bit of knowledge. Ron was more than willing to assist me. He was very helpful in making sure I got everything I needed. He even cut the pipe in half so I could carry it in my truck. It's tough getting service like this in the big box stores. The customer service was awesome and the prices more then fair. Big or small any plumbing job Standard has what you need.
