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June 2024 by Random Audit
These guys don't know any laws. After being reported to HUD, they continue to lie and send landlord into our house without 48 hr notice.
Nothing is clean or fixed on move in.
They will try to fee you everyway they can. Avoid these guys as much as possible..
They require tenants to fully disclose Emotional support animal which requires you sign a release of information for medical, prior to even being considered for a lease.
On photo, you will see their owner admitting that they require medical docs through petscreening before even being considered for lease. This information is then sold to other property management companies and people to send you ads.
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February 2024 by Kristen Ellerbeck
This is the absolute worst property management company. My husband and I have been perfect tenants for 3 years. Our identities were stolen and have had 75 grand worth of loans and credit cards taken out in our names so we closed our bank accounts and the first thing we did when we opened a new bank account was set up our rent payments. We've never once been late and always had automatic payments set up. When we reached out to this company they've been absolutely no help. They just told us everything's good. Your payment could take 7 days to come out. We reached out every day since the 2nd when we didn't see the payment come out. Now we've been hit with 2 NSF charges in the last 2 months and they said they're doing us a favor by not charging late fees and pressing charges. Absolute joke. If you're looking into renting through this company or are a property owner looking into this company please use someone else.
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September 2023 by Roxane L.
I rented a house near Phoenix for two years through FIRST KEY HOMES, and I always paid on-time. What a bunch of crooks! I was never given a move-in survey to fill-out, but there were some small problems which I had fixed. I never received a move-out survey to fill out either. I gave appropriate notice when they tried to raise my rent $450/month, and I left the house very clean and empty except for leaving behind some planters in the living room (see pictures). I paid to have the house cleaned and everything on the property left ready for a new renter. I hadn't removed all of the command strips from the walls (I used the velcro so as not to damage the walls), and they charged me over $100 for removal. There was a hole in a door in the master bedroom for which they charged $40 to repair (might be legitimate/might not as I neglected to take a picture of the closet door), and then charged me $94.00 to remove a shelf and take down my expensive personal shower head. I replaced the HVAC filters days before my move, I had the bathrooms sanitized and the kitchen appliances cleaned as well. I was charged $355 for general cleaning, $200 to shampoo carpets and $200 for non-existent debris removal. I was charged more for utilities than the Utility company charged me. They made sure to eat up every possible dime of my deposit and the overage I had paid on my rent. Simply put, these people are crooks. Impossible to deal with. I sent 15 pictures of the property taken just before I moved, but I kept getting an itemization of the work they claim needed to be done. I am 74-years old and disabled (and they know that). The fact that I took such great care to leave the house in near perfect shape was totally disregarded. CROOKS! CROOKS! CROOKS! Stay far, far away from these people. Roxane L
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June 2023 by Amber Myers
Transcity was the property management company for a house we were renting. During our time with them we ran into a few issues with the house and Transcity was quick to respond and address them. Everyone we talked to was always professional and personable.
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March 2023 by Caleb R.
They have been very easy to work with so far. It's nice to find a property management company that is responsive and easy to get ahold of. Highly recommend.
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November 2022 by Eveline Coffman
A very caring management team. They managed my properties for about 18 years.
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November 2022 by Tag Gizmo 6453
Barb Stowell went above and beyond to help us get into a place. She was really helpful and responded quickly. Helped us tremendously even with us living in Texas.
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November 2022 by Natalie medina
Very professional, easy to get in touch with, and listens to tenants.
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October 2022 by Michelle Mateski
We have rented with Transcity Property for almost a year now and hope to renew our lease. Monthly fees are so reasonable compared with other property management companies. All of our maintenance requests have been handled very timely, and DJ has been accessible and easy to work with.
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September 2022 by kadaniel vickers
This has got to be the worst company ever. We have lived in our townhouse for 5 months now. They would give us a pool key or gate key after we have asked them over and over. They were asked to come and put a coat over our bathtub also when we moved in, but they keep ignoring our requests. We are laying too much money here for to not get our requests resolved.
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September 2022 by james stewart
Transcity does an excellent job of vetting renters, taking care of the property, maintaining relationships and delivering great service. I am very satisfied with all they do!
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August 2022 by Melinda Altman
Transcity has been our PM for over 11 years. They do a great job taking care of any issues that arise. Special shout-out to DJ, he is so personable and accommodating to my requests for updates and photos of any work done to our property (it is tough living 2400 miles from our AZ house). ?? from me. ?
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August 2022 by Jesse Shumaker
Great management company. I've been with them for 5 years and they turn units well, vet out tenants well, handle yur taxes, take care of any problems. Since I went with them I've almost forgot about my condo, because they handle everything top to bottom.
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August 2022 by Badger AZ
They've been good to my family for a few years now. I'm very satisfied with their services. DJ has always been friendly and quick to handle things.
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July 2022 by Boone Rodriguez
DJ, Charlie and all at Transcity has been a great team to work with. We've trusted them with multiple properties for years.