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March 2024 by Michelle
Oh I love me some Torrid especially this location. It's very small but the staff is always so nice and friendly. They're so helpful if I need opinions if I'm by myself and don't have anyone else to ask. The atmosphere overall is great!
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August 2023 by Barbra Carey
Amazing customer service
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July 2023 by Joseph Formichella
My wife's favorite mall shop. I like it because it caters to women who are shaped like actual women. If you fall into that category (as about half the population does) and want to dress fashionably, Torrid might just fit the bill.
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June 2023 by DivinaMonique X
Grace and Marbella were FANTASTIC. HELPFUL. KIND. GREETED EVERYONE WITH AN UPBEAT POSITIVE ATTITUDE. This was my first visit to Torrid, I was hesitant because I have not had the best experience trying on clothes. I am excited to say I felt confident, comfortable and gorgeous. The prices are a bit high but from what I saw they have amazing discounts. I will definitely be returning soon. Thank you ladies for a wonderful shopping experience
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March 2023 by Lila Grace
I gained about 70 pounds pretty abruptly and went from a size 4 to a size 14. I've pretty much given up on finding cute plus size clothes and usually stick to oversized, baggy sweatshirts and pants. However, I went to this store for the first time today and wanted to cry from joy. The staff were amazing and knew exactly what fits would work on me and what wouldn't, and I was able to find gorgeous clothes that would make me not only look but feel confident. I will definitely be back again.
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December 2022 by Beck R
Went to pickup two pairs of shoes and they said they didn't have one pair which was fine until I found them on display in my size. Very disappointing I had to pay for them again and then wait for my money back and they weren't on the same sale so I ended up spending more money then expected and had to wait almost a week to get my money back
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October 2022 by carol andelt
I love this shore one of my favorite places to shop. Prices are a little high but the clothing fits me and my body shape.
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September 2022 by Angelina R.
It's been a grip since I've been to a "mall" or even a smaller store like this where others are tasked with the customer service experience. I spent literally 4 hours in this store & am thrilled I walked away with SO much better than anticipated. I believe Mishka was who helped me for the most part (if the register receipt is correct) and she was fantastic!!! There was also a lovely blonde who ran her butt off with my abundance of selections back & forth from the dressing room- also offering such flattering comments & wonderful advice I could relate to. There was a third young lady who helped a little, but she wasn't nearly as concerned with fitting me correctly & didn't shine like the other two. But overall- the customer service here is outstanding! I chatted with the ladies a bit about what I was looking for in particular. Trying different sizes was easy enough if they are in stock. That was the biggest downfall is there were some cute items I'd have loved... just not in stock in my size. However, I walked away with WAY more than anticipated & it was so refreshing to find clothing that fits, flatters & the bit of confidence from the lovely ladies on shift offering their honest opinion + better suggestions. They'll offer to start you a fitting room so no need to cart a heavy load while browsing- cute they have white boards to write your name on the doors. What I also found brilliant: they have fans installed on the ceiling in each fitting room! You can turn them on or off as necessary... but sooo nice in the middle of summer! The 3-way "runway" mirrors right outside the dressing rooms are great! I suggest utilizing because it gives a totally different angle from just the mirror in the small room. But added bonus for mirror lighting. The store itself is very clean & well organized. They have some great deals & I was just blown away they also offered bra fittings! I was pretty hesitant to shop in person because of health struggles & everywhere else I go is a huge disappointment, so being accommodated, welcomed & well taken care of here made a huge difference. I was able to find more than I needed, especially for some upcoming events. I'll gladly return & bring my business to this store. From someone who used to work retail at a clothing store in Fashion Square years ago- they're doing it right at Torrid and it was by far better than I expected. Very happy with the ladies who helped & feeling a lot more confident!
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August 2022 by Lacey Beanz
This morning I was helped by Gabby and let me tell you she's an angel and amazing and I feel like I was to keep going back just for her.
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June 2022 by Elaine Henry
I love taking my granddaugter to Torrid. She's a teen and always finds cute things. The sales lady was super friendly and helpful which made our shopping fun.
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May 2022 by Robin Seamans
Thank you Mishka for the great customer service!
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May 2022 by Brenda McVay
Great service! Love my new clothes!
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April 2022 by Tina Cochran
Very nice and helpful employees. Clean store too. Walked away with 6 shirts and a bra. Yea!
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April 2022 by Stephanie Stephanie
Just bought a Bra, and absolutely ? best push up support ever.
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February 2022 by B C
Candice was such a warm presence from the moment I stepped into the store. I get bad social anxiety when clothes shopping, but she greeted me and took me under her wing impeccably.The service was incredible, I've never had a staff at a store be so willing to help and so efficient and knowledgeable about their products.S tier customer service and +10 to my confidence that going into this store will be a pleasant experience. Thank you, Candice and crew!