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January 2024 by Marry
I’ve been coming here for a while and since the new manager came I’ve seen a huge change in the place there has been remarkable difference and the customer service has improved 100% excellent service !
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October 2023 by John S
I have the monthly plan and I would say 80% of the time I come to get a wash, it doesn’t recognize my license plate. Prolly 90 percent of the time, the vacuum pressure goes out when I try to vacuum the car. May be time to cancel and find another wash
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October 2023 by Paige E.
great place to get your car washed, friendly and helpful staff. Management is very helpful
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September 2023 by Jenna Noah
Vacuums never work here. Never has any rags car is always still dirty. I call customer service and can't even talk to anyone I will be canceling all 7 vehicles I have on my plan so will my family
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September 2023 by Jodi Cole
Best car car wash ever!! Mike and Rob keep this car wash running smoothly!! They are always helpful and friendly. Always plenty of towels. I love that you get a new air freshner each time you go. I won't go to any other car wash!!!
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August 2023 by Anna Dong
Michael, the General Manager of this location, was extremely helpful to my family, especially while helping my elderly mother. He was so patient and kind and helped my mom fix her membership plan when she was having troubles. Thank you for the wonderful customer service, it really goes a long way!
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August 2023 by Virginia Fleishans
I never expected to enjoy going to the car wash, but Greenfield makes it downright fun. The staff is very personable and friendly. They recognize me and always have a cheerful word. Facility is well-maintained and always clean as a whistle. Added benefit: culvers ice cream is right next-door. Love this car wash.
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August 2023 by christine schmidt
On Tuesday, July 25, 2023, mid day, I drove my car up to pay at Super Star Car Wash & was greeted by 2 young gentlemen. I advised them I needed a wash, better than the basic. They advised me I could purchase a plan & explained how the plan worked. I appreciated how enthusiastic they were about their job, and learned their names, Jaden & Jeremiah. I thanked them for their time & kindness, but I just needed a wash. These guys were great & handsome!!!! Super Star Car Wash is lucky to have these 2.
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July 2023 by Kathleen Edwards
Since I bought my new car, staff at the car wash kept having trouble matching my temp plate and then my permanent plate to my account…8x to be exact. FINALLY, the sweetest GM ( Michael)of the Greenfield location fixed the problem! He was so kind and understood my frustration. He literally took the time to fix the problem, attach a new window sticker and followed me through the line to ensure everything was working appropriately. Way to go Michael! That’s customer service! Thank you!!!!!
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July 2023 by D evelyn Royero
I went to this location to wash my car. Went I got out of the tunnel and I started finishing the car I notice that their machine did a scratch to my car, so I reported the situation to the manager, and he did not care at all that this happened or that it keep happening to other customers, so if you care about your car don’t take it to this carwash
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June 2023 by kirk price
The people here are always helpful! Been going here for about 2 years but I always have trouble with this location only scanning my pass or plates. I have to back up and jump into different lanes for my pass to get scanned correctly if no one is there.
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June 2023 by Laura Hamel
Staff is always friendly, the salesman are professional and the managers are helpful.always plenty of towels vacuums work and the super protect wash plan is a great deal we get to go once a day to the higley location to get a full service clean wash. so its like having 2 plans for the price of 1Service: Vacuuming
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June 2023 by J S
Having taken my car to this particular wash over 150 times in the past 5 years, I KNOW what my economy wash comes out like. I will tell you all this... beware. They are doing something wrong here. My car was still dirty when I got out of the tunnel this morning (5/23/23). There were NO stations with towels for cleaning. The one person working was an elderly man doing the bug spray at the beginning. There were 2 joker kids having a fun time bothering clients after they ran the non-monthly pass people into a single line so they could pound you about signing up for the monthly passes. When I told them I had to use dirty towels and there was nobody replacing the empty stations, they laughed and said "this is our job out here" and paid no further mind to the issue at hand. My Lexus is only 3 years old and I'm not going to have these guys cut water and/or soap down to the point dirt is just being smeared on my paint.I'm a very loyal person, but this is the final straw. I'm taking my car to Cobblestone. All my neighbors rave about it. I will be sharing my Super Star Car wash experience with as many people as I can. Once you ruin your paint job, there's no fixing it.48 minutes on hold for customer service! She seemed to care. Said she'd give my info to the DM. We will see if he cares enough to call me.Service: Vacuuming
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June 2023 by Dean Devereaux
They've been having issues with their sticker scanners for months now. Mine never reads. No matter how many times I get a new sticker, update my info, whatever. I have to unclog the vacuum hoses most everytime I go there. I'm surprised nobody has taken a bat to the sticker scanners yet just so this company will get some new ones installed. Please fix them as we pay monthly fees to use them only to have an attendant have to stop what they're doing to come help.Services: Polishing
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May 2023 by Maria K.
I am very dissappointed with this organization. I went to wash my car on 4/8/2023. Didn't realize it was a new company as I would wash my car at this car wash once monthly for years since I moved to Irving. I had my car washed and went on with my day. On 5/8/2023 I saw a charge on my credit card of 27.95 that I did not authorize. I am extremly upset and I hope this is resolved immediately.