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January 2024 by Delbert Swanson
JJust closed all of my accounts with this POS place. It has gone so far downhill over last couple years. Find a place that treats you right, NOT this place.
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January 2023 by Vincent Boscamp
Stone age system of banking. 4+ days for a transfer to complete after clearing the 1st day on my other acct. Date I was told it would post get an email saying it wont be till the following date...I will be taking my business elsewhere.
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December 2022 by Albert Eaton
Hello I want to make it clear this review is for the Mesa location! Not the one in north Phoenix (my home branch) up until I moved from Phoenix branch to this Mesa branch on southern and Gilbert that I experienced such rude un welcoming behavior. Worst I decided to bring my lady in that day smh we come in 2 workers are talking see us and don't say a thing....no hi no welcome in no nothing....even the one that helped didn't say welcome or hi my lady asked right in front of them, your bank doesn't welcome you. So I will be leaving this bank that I have been with for 3 years and going to hers. It was obvious I wasn't valued there so yea. This happened 11/22/23 morning shift big fail on that shift
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December 2022 by Bruce Rapp
My wife and I decided to open a CD account with Sunwest. Right from the “get go” the people who assisted us were super, patient and knowledgeable. Betsy at Customer Service really went beyond to make sure we felt comfortable with what we had hoped to accomplish.At the Mesa Branch, Sharon the branch manager was super. She spent over 90 minutes with us, to make sure all was right and we understood everything that was taking place in fact she went above and beyond with some difficulty we had with the credit bureau.Thanks to all at SunWest, look forward to working with you all.
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December 2021 by Tommy M.
I have used Sun West to finance cars and they are great. Very easy to work with, flexible on payment terms dates and everything else. I am a fan!
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November 2021 by Isaiah W.
Update: My card has been cancelled 3 times in the past 5 days because of "suspicious activity" when I am the only one using the card, and I have reassured to the tellers that I am making these $10 and $20 purchases on purpose, and that it is not fraud, very disappointed with this bank. I make about two $10 or $20 purchases everyday, and sunwest thinks it's fraud, I'm going to switch banks immediately.
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August 2021 by Michele Murphy
Helpful friendly staff. Never an issue getting things done.
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July 2021 by Yvonne Yescas
I have been a member for many years. They gave me my first car loan and have never let me down since. Edited: I recently refinanced my mortgage with SunWest, and Veronica made the process easy and kept me informed. I am consistently satisfied with the service at SunWest credit union and I will never return to a bank.
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July 2021 by N'neka
I've always had great experiences at Sunwest. Love the new office, it's so nice and airy.
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July 2021 by Scott Taylor
Very poor business practices. I recently sold a motorcycle to one of their members and was forced to register the bike even though it was being stored and not ridden for over a year. The bank would not budge on making me register a vehicle. I was told by the DMV that I may be able to receive a refund after registering the vehicle, even though I was selling it. But later learned from the DMV that the bank had no good reason to force me to register the bike just to complete a sale. This cost me over $200. So just a heads up to anyone out there looking to sell a vehicle to one of their members. Don't be forced into registering a vehicle just to complete the loan transaction because you will not get your money back from the DMV. Terrible that a bank would force you to register a vehicle you are no longer going to own.
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July 2021 by Kenneth v.
Totally unimpressed... Why do I have to show my Driver's License to make a payment on an auto loan? And when I ask why, is there a reason I get attitude from the teller? Other banks have never asked for an ID so this is a reasonable question that deserves an answer, not an attitude.
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June 2021 by Tim Pugsley
I sold a truck to a gentleman here awhile back when I first met the staff here and now I make them my go to for loan items! Such pleasant experiences and they are always very helpful when you have questions! Highly recommend this branch.
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May 2021 by Leah Johnson
We recently got a HELOC through Sunwest and our experience was great. Veronica was so helpful, kind, and always quick to respond. The process was quicker than expected and so easy. All of the employees I spoke with were great!
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April 2021 by Nikki Wilson
This branch is currently under construction, but inside it's nice clean. Employees are very friendly and knowledgeable. They give you good information about loans and they offer a low Apr on loans.
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February 2021 by Payton Moores
I was trying to sell my car that I had financed through Sunwest and Cindy Emery at the McDowell building was so helpful! She went above and beyond for me!!!
