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August 2024 by Cassandra Chester
Absolutely horrendous. Product is completely disorganized, store is seriously mismanaged and customers service is literally nonexistent.
Not to mention they don't seem to have the back of the store organized well enough to locate matching shoes since I waited far too long and ended up just walking out without purchasing anything.
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July 2024 by SirIke
My experience at this location today 7/6/24 was absolutely terrible. The two workers there were on their phones, and annoyed when they had to help anyone. I had asked if they had the other shoe from one that was displayed in their clearance section of the store, and the girl lied and said they couldn't find it. She said the clearance section was blocked off "due to a leak", but then said it was blocked off because people were stealing the shoes. I asked why would people steal just ONE SHOE, and she just said people do weird things... Then she said for me to leave my phone number and they'll call me if they find it at 8pm, but I knew the mall closed at 8pm, so I knew this girl was a liar. I humured her and left my phone number, and left the store. Never got the call, but didn't expect the call in the first place. Sad that they hire lazy liars at this location.
I went to Foot Locker and had a way better experience.
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June 2024 by James DeCiancio
Lots to choose from. Great prices.
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May 2024 by SQUISHY SQUAD
Shoe Dept Encore has been my go to place for shoes for the whole family. However over the last couple of years the employees have been telling me to shop elsewhere by their behavior. Today, the clerk couldn't do an exchange. Called for another employee to handle, then crossed over to a different register and took the guy who just walked up instead of me who had been waiting patiently in line. Went to JC Penny's and my wife found the Skechers she wanted and got a better price. Now DONE with Shoe Dept Encore.
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February 2024 by DoLola0671
First time in the store and was not disappointed. Great selection of ladies boots. They are currently having a 50% sale on a lot of their shoes. For the runners out there they care a selection of BROOKS at a discounted rate. I paid $20 for this pair of boots!
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October 2023 by Bill Burns
Great service.. totally informative.. bought two pairs of shoes... check this place out before buying...
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October 2023 by Metal Mama Michele
I love their selection of wide width shoes.And their staff is very helpful and friendly!
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September 2023 by Josey J.
Tried to buy pair of shoes here, at the register I took another box of shoes identical to mine since several pair had a discounted price. They wouldn't discount mine. Asked to talk to manager,she wouldn't do a thing.. All the workers were standing at register talking and manager? was sarcastic as I left with with workers listening. She should have given them to me at the price on box and told a worker, doing nothing, to take off the wrong prices, if they were wrong..think manager? should be cleaning shelves instead of managing. I walked out without the shoes.
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September 2023 by Crystal P
Great place for a big selection of shoes.
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August 2023 by Rich Nabozny
Manager acts bonkersWhile I was shopping, I witnessed a manager lady screaming at what appeared to be a teen boy employee. The kid was asked to do a task, he said ok as soon as I'm done with this task. A minute later the manager comes back to loudly reprimand that kid that he's giving attitude to another manager. Kid says I was just messing around, I'm sorry! That's when the screaming started. CLOCK OUT AND GO HOME!over and over again.. In front of everyone .The kid broke down in tears.As a parent of a teen I'd be livid if someone treated my teen or even a young adult this way. They are KIDS still.If you're hiring kids, you have to be aware of the fact they will need training over and over again. They need time to process information given, time to finish the task started. That manager needs training and a reprimand for very unprofessional behavior and scream- shaming an employee in front of customers. She went bonkers over absolutely nothing. The kid showed no attitude, wasn't smarting off.. it was very uncalled for! I will never have my kids work there and I hope someone teaches that manager some manners and how to work with kids.
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July 2023 by Jake J.
Tried to buy pair of shoes here, at the register I took another box of shoes identical to mine since several pair had a discounted price. They wouldn't discount mine. Asked to talk to manager,she wouldn't do a thing.. All the workers were standing at register talking and manager? was sarcastic as I left with with workers listening. She should have given them to me at the price on box and told a worker, doing nothing, to take off the wrong prices, if they were wrong..think manager? should be cleaning shelves instead of managing. I walked out without the shoes.
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May 2023 by Nikhil Kheni
Fix your location on Google maps, It took forever to find your shop and then I left.
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March 2023 by Melissa Jeter
I always find great deals on sneakers for work here. They have a HUGE selection of shoes for a whole family.
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March 2023 by crystalfireprincess
Great place for a big selection of shoes.
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February 2023 by John Adams
Great shoe's great value!!
