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October 2024 by Peace Lily
I had a negative experience at the Sephora store today. The employee with dark hair provided poor customer service and made me feel unwelcome. Despite my polite request for assistance with Prada perfume while wearing my nurse scrubs, she seemed disinterested and initially appeared unaware of the product's location. When I located the perfume myself, she seemed unresponsive and hesitant to accommodate my request for the largest bottle. Additionally, she refused to allow me to hold the perfume while continuing to shop, a practice I had not encountered before. Due to her unhelpful demeanor, I sought assistance from another employee with blonde hair, who was courteous and respectful throughout the transaction. However, I was deeply disappointed by the initial employee's behavior, which I found to be unprofessional.
During my recent visits to several Sephora locations, I observed that they were all crowded with staff members actively engaging with customers. However, my experience at this particular Sephora was notably different. The store appeared empty, lacking the lively ambiance present in other locations. I did not receive any greetings or assistance, which contributed to a rather disheartening atmosphere.
UPDATE: I visited the store on September 27th around 11:45 AM while on my lunch break from work and purchased the 3.0 bottle of Prada.
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May 2024 by Ariana B
When I was there last week, Rachel helped me and she was so knowledgeable, she helped me find exactly what I wanted even though I didn't even know what I wanted!
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April 2024 by Metal Mama Michele
Great customer service.
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April 2024 by Ariana Banda
When I was there last week, Rachel helped me and she was so knowledgeable, she helped me find exactly what I wanted even though I didn't even know what I wanted!
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April 2024 by Lauren Smith
Clean and quick check out
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February 2024 by Chari Clayborn
Friendly staff, very knowledgeable of their products. My daughter loves this place!
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January 2024 by Terra Taylor
I was shopping for my 14 year old daughter for Christmas. She told me she wanted perfume but didn't say what kind. I was just going to get a gift card but then I spoke to Rachel. She suggested 3 to 4 different items that the teenage girls are into and I bought them.Today we celebrated Christmas early and opened our gifts. My daughter was SO SHOCKED! She's like "How did you know I wanted this perfume? And the lip scrub...I didn't even tell you?!"I felt like THE coolest Mom EVER. THANK YOU RACHEL! You don't realize what a difference you made on our Christmas celebration!?❤️?
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January 2024 by Jloonz
girls live this place just make sure you have plenty of money
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January 2024 by jorge ricardo cruz
Daughters love all high quality beauty choices
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January 2024 by Carissa Dantas
I had an instacart order and I'm definitely not one who uses a lot of makeup so I definitely fell out of my league. But I got paired with Rachel and she was an angel. She helped me find everything I needed and when the customer wanted to cancel the order because of a limited edition product being out of stock, she made a recommendation that the customer liked. RACHEL IS ⭐⭐⭐⭐⭐.
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December 2023 by Amira Alareqi
Nice friendly staff
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November 2023 by Sherman Deep
Mediocre selection and overpriced. Why not get this stuff online in a day?
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November 2023 by Ginger Chandler
Always informative and points with every purchase!
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November 2023 by Marta Velarde
Very good store has what I'm looking for and I love making my purchases here
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November 2023 by Adrian Adrian
I would like to know if they have LEGAND perfume
