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January 2024 by tom bartell
Staff very helpful .
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January 2024 by Jaedyn Trevino
Do not come to this petsmart it always is so dirty, poop everywhere pee everywhere it smells so bad. Never have crickets either they are dead or they are "out" (there is a whole bunch in there still).The prepackaged ones are all dead, went in for dubia roaches saw a container from late november. The staff are rude and complain when you ask for help.
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January 2024 by Joy Turley
Store staff were friendly. I essentially went in to make a donation for the animal shelter that was visiting the store. I had 3 bags of unused dog food.
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January 2024 by Richard Futura
Everything is around 20% more here than Chewy. They do have nice people working there though!
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January 2024 by Jenn Jones
So tired of the way the manager Kristy and employee Hayley treat my family and I. They always have an attitude towards us. I brought in a fish with swim bladder and she asked Jess the manager (whom both don't like me/us for whatever reason when I've never done anything to them because we have been there a lot before) told me I couldn't leave my fish. My fish is having issues and they're more worried about being petty. If you have any concerns or problems go see Evelyn. She's the sweetest and kindest manager and she goes above and beyond to help.*Update* couple of hours later my fish is dead... my kid is so upset. Super customer service! NOT
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January 2024 by Jenn J.
So tired of the way the manager Kristy and employee Hayley treat my family and I. They always have an attitude towards us. I brought in a fish with swim bladder and she asked Jess the manager (whom both don't like me/us for whatever reason when I've never done anything to them because we have been there a lot before) told me I couldn't leave my fish. My fish is having issues and they're more worried about being petty. If you have any concerns or problems go see Evelyn. She's the sweetest and kindest manager and she goes above and beyond to help. *Update* couple of hours later my fish is dead... my kid is so upset. Super customer service! NOT
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January 2024 by Cynthia Roddis
GROOMING DEPT. I had Petsmart groom my dogs for 8+ years. I had an 8 am. appointment today, I was running late 10 min, tried to call, and had no answer. I got there 8 min late. They refused to take my dog since I was late. They claimed they had a late policy. There is no late policy on the website or in the store. They claim they can refuse me if they choose. They obviously stack the appts. When I went back in to talk to the groomer, she was already clipping another dog. Were they just going to leave my dog in a crate till the other dog was finished anyway?The Petco - Signal Butte, AZ store has lost my business!
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January 2024 by Nancy Petty
I find this very invasive I didn't even pay with a credit card they just know I was in the parking lot and now I'm being asked to review them very very very very invasive
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January 2024 by Becky Yopek
Employees are super. Prices are pretty high as is the rest of retail.
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January 2024 by Liz H
I pay a lot for grooming and when I get my dog back she’s only had a bath not been brushed out and not even dry yet. Yes they had me pick up my dog while her fur was still damp. I take her to a different location in Mesa and it’s a completely different story. When I pick my dog up she’s got visibly less hair than she did before because they actually did the de shedding treatment.
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January 2024 by Joseph Formichella
Good to have a comprehensive source of pet related stuff in a brick-n-mortar place.
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January 2024 by Barbara Jackson
A lot of sale items, but the fish tanks were disgusting and fish looked unhealthy. They posted on them that the fish were not for sale, but we watched multiple sales of fish out of those tanks. Very disappointing.
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January 2024 by Kelly Detente
So many dogs here during the holidays! Don't bring them if they are sick, please !
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January 2024 by Katie Garvin
Had photos with Santa, the line was unorganized and chaotic, no one knew where to check in, and they just started screaming out names. The aisle they used was so small I had to push my way through multiple other dogs waiting in the cramped aisle. Nose to nose contact with multiple on the way through the aisle while there’s a deadly dog virus happening is not safe. Other locations have the photo in petshotel, where it’s one at a time, by appointment not clustered next to the front door. They did not show the photo to me for approval, before sending it. The girl cut out my eldest dog from the photo, I wanted one last Santa memory photo with her and her siblings before she is euthanized and they messed it up. I will never set foot in this PetSmart ever again.
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January 2024 by B Cole
No bird toys,no staff and valley of the pet rescue is selling dogs instead of trying to find homesAdoption fee was 450.00 for dog that has been returned twiceAll that included was shots if the dog needs them,mico chip and getting the dog fixed didn't even asked if you wanted it done at there vet to bad dog almost had a forever home I thought that was the reason for the adaptation event not to make a profit?