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March 2024 by Shella Almazan
So I went in this am because my Lil Kneed me in my cheek bone and my $1000.00 glasses that I’ve had for 5 years, had bent really bad and the lens Bushings were loose.I was worried that they couldn’t be fixed and Kevin at the Dobson/Riverview store fixed them at no charge!I literally cried as I’ve had them for 5 years and need my glasses pretty much 24/7!I’m so beyond happy that he helped me and fixed my super expensive glasses! Thank you Soo very much Kevin!!
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March 2024 by Kelly Tapert
They had up to date glasses ? to choose from. Clean office, and Friendly staff.
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March 2024 by Ken Schmidt
Poor customer service (inability to respond to phone messages, incorrectly communicated status, etc.), incorrectly made lenses from the lab, no QC that might have caught the mistake (how do you only make one of two lenses with the transition feature)...just yuck! And then trying to resolve after moving we discover that every location is a franchise and they can't work together! And I thought Lenscrafters did a poor job!
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March 2024 by Karina Herrera
UPDATE: The providers name was Dr. Akerman. Id give zero stars. Avoid this office for eye exams and anything eye health related. There’s an older doctor who I saw and he was just terrible. He started off the appointment by saying he is the best doctor, he is always right and all the other ophthalmologists are wrong. All of my concerns were dismissed and was told my prescription was on the lower end. He told me he would take patients glasses away who had similar prescriptions as mine because “it’s all in their head”. He then proceeded to tell me that the patients would come back still needing their glasses. He kept telling me that my vision problems are all in my head and it’s all psychological. This was very damaging and made me very upset. I cannot imagine the damage he has caused with these ideologies. He is an eye doctor and not a psychologist. I will be reporting this man and this office. I feel for anyone who went through the same thing I did with this terrible provider.
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February 2024 by Draven Borjon
Excellent service and staff.
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January 2024 by Zuri Davis
I have made this my favorite eye care location. It has a large selection of designer frames and the eye doctors all have been great with my prescription. Love it.
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December 2023 by Naija
The optometrist was amazing. She checked me in and everyone else was nice and made me feel welcome.
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December 2023 by Michelle Cleveland
They were awesome! The gal at the front desk had several people so the optometrist jumped in to do some of the preliminaries to get mom seen by him. There was no, "not my job". They were working beautifully as a team! They were also very kind and professional.
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December 2023 by Pr3tty Brown Twiin
Got to my appt late, I'm grateful they were able to still see me and daughter. I've been coming here over years. Always a decent experience.
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October 2023 by zureyma A. Del Angel
Don Dimbatt at Pearls was amazing. Explained all insurance benefits and took care of my husband and I. Would also like to thank Kasey who was helping us.
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September 2023 by Darcy Andersen
I'm so disappointed in this place. I had my appointment exactly one month ago today & I'm still waiting on my replacement lenses. They originally came in one week after my appointment but were cut incorrectly & didn't fit into the frames I had purchased from this location a few years prior. After 2 more weeks passed I was finally able to get in touch with someone who told me they were still being made. They offered me a credit for the inconvenience but in comparison to what I paid & what my insurance paid for these lenses it was a slap in the face. My prescription jumped quite a bit since last year and still not having my new lenses a full month later is not acceptable
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September 2023 by Tyler Espe
So I'm here on a Thursday and they are closed out of nowhere. No one ever answers the phone or returns calls unless you call a different Pearle Vision location and have them pass the message on. Leaving my review at 1 star until you mail me my glasses because I'm not wasting my time here ever again.
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August 2023 by Jamie P.
After speaking with Courtney she explained everything and was very apologetic regarding the whole situation. Her and Casey (not sure how she spell her name) made things right. Just waiting on my other lenses to come in for my other frames.
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August 2023 by Car Grij
I was having some challenges my glass, so I called and spoke with KC. She made some time for me to come into the store. She was kind and professional and knew exactly how to help me. We found a wonderful pair of glass that fitted my liking. I appreciate her help.. If anyone is looking for great glass and service, come down to Pearle Vision at 937 N Dobson Dr #102... Thank you KC for all your help!!
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July 2023 by Joanna Friberg
They promised my insurance would be ran before my appointment so I knew if I had coverage. They instead brought me in, made me wait 15 min to tell me their practice wasn't covered by my insurance. Waste of time don't go here they're clearly unorganized.
