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May 2024 by Cesar Avila
Frank did a great job helping us find barstools!
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April 2024 by Armando Atayde
Steve was our salesman. We bought a complete living room set and his customer service was excellent. I recommend you ask for Steve when you visit Mega Furniture in Mesa.
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April 2024 by Anne Cornelius
Bought a table with marble top and 6 chairs,love the set!
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April 2024 by Elizabeth
Please bare with the lengthy post but this was our not great experience. Me and my husband bought a custom couch from this furniture store. First off, the buying process wasnt terrible the man that helped us was very nice but I was a little put off that their system couldnt reflect the discount we would be getting as we went in during their 40% off sale for the new year I believe it was but nevertheless my husband liked the couch so much he was fine with not seeing the full breakdown. We were assured the discount was applied. We waited our allotted time for the couch to arrive. It came Feb 7th and when it arrived I was missing 3/6 pillows. The man delivering said he didnt know where they were and I would have to call in. I called and they called me back after speaking to the manufacturer to tell me the pillow fabric was on back order (mind you when I was picking this fabric I switched it from the original one I wanted because I was told that one was on back order and I didnt want to wait). Little did I know the fabric I switched to was also on back order. I was told they would call me when they were ready. Almost 2 weeks later no call so I call in and they tell me the pillows are ready and she will call me when they come in. No call back so then I call in again and am told the pillows will be to me the next week. I wait till the end of the following week and call and they said they will call me back once they hear from the manufacturer. I again wait a few days, no call. I call once more and ask to speak to a manager and hes apparently out until Friday. I get told my pillows are at the warehouse and I can come get them from their store Thursday. I told her it wasnt fair for me to have to drive from San Tan Valley to Gilbert to get the pillows that were supposed to be deleivered in the first place she said she would speak to her manager and call me back, still no call. I call in on Friday and get the manager and explain to him everything to which he doesnt apologize or anything just tells me my pillows will be at the store that day and I can come get them because he has no way of getting my pillows out to me. He says he will call me back when they arrive. I then go "will you really call me back because Ive been told that before?" He said he would. I then ask "do you even have my number to call me?" He goes "oh yea let me get that from you."? He does call later to tell me they have arrived and I can pick them up. I told him I would pick them up and disconnected the call.Ive never had such terrible service for paying 5k for a couch!!! I know it was just 3 pillows missing but we still paid for those! There was no communication, no following up, no great level of service and no apology. I wouldnt have been so upset if they had communicated this whole time with me instead of me trying to get this squared away for a whole month! I try to be as nice as possible and give people the benefit of the doubt but sheesh!! I was even more appauled speaking with the manager who didnt seem to care one bit. Ill never buy from this place again and hope this post makes others consider this before buying here too. They get 2/5 stars because we at least liked our couch.Fyi for timeline purposes my pillows arrived to their store 3/8 basically a whole month later.
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March 2024 by shelley wolfe
Just bought furniture at Gilbert Mega Furniture! Taryn and Rocky were amazing! They were great!
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March 2024 by Zoey Wolfe
Our Saleswoman Taryn and Store Manager Rocky were so wonderful! We purchased three chairs at Gilbert Mega Furniture! They were kind and easy to talk to about the sale!
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March 2024 by Sandy Laboy-Bonet
I had amazing customer service from Dennis
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March 2024 by Jennifer Klosterboer
Eric and Terrin were great working with us. We weren't sure what was right for us but the third trip In we finally made the decision and with the help from them we feel we made a great choice
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March 2024 by Christina Dahl
Taryn was so great! Very patient with us changing our minds a few times and picking out end tables.
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March 2024 by Megan Olney
Great furniture with great prices!! The sales team was phenomenal!
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March 2024 by Mike Koele
Was just ok. Prices seemed high and the selection wasn't great. Friendly people working there though.
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March 2024 by Deanna Robertson
Nice furniture, even though I didn't find what I needed.
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February 2024 by Doug Schiller
We went to Mega here on Power road to purchase a number of rooms of furniture for our new home. Connected with both Taryn and Dennis.. Taryn was great and super knowledgeable on their products. ended up working with Dennis due to my timing issue. Dennis was really easy to work with and supplied a whole bunch of options. Hes no pressure and lets you lead him to the things you like then he works hard to give you a lot of ideas and options. We worked with him for days and he set us up with really nice furniture .. we had an issue with one of the items but Dennis got the refund in place and pickup planned. Megan was also great in finance to get my credit card credited with the refund. Thx Dennis and Megan
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February 2024 by carlos quiles
My wife and I visited the store looking for a new living room set, I decided on a custom build Richardson Furniture which shows great quality and a large selection of materials. Chris was very friendly and provided a great buying experience, no rush, no sales pressure, and listened to our needs. The location we visited is south of 202 and Power Rd, very satisfied with this purchasing experience, we had been looking for months and were not happy with other competitors and quality of the furniture, Overall this was a great experience and looking forward for the delivery day in few weeks, again, thanks a lot to Chris for his assistance during this process. Thanks
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February 2024 by Sheila Caperon
Taryn was amazing at helping us choose furniture! Amazing customer service. Will be going back again! Couldn’t say any better things about everyone there!
