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February 2025 by Ryan Berg
Very limited selection on scrapbook supplies but did have some other crafts.
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August 2024 by KATIE BAISLEY
Wish I could give this store 0 starts. I am currently pregnant and I was coming in to get fabric to make a baby blanket. I asked to used the bathroom, walked over to the restrooms where I met the a very rude store manager, John. The store manager, John, first told me that I couldn’t use the bathroom because he had just mopped then he aggressively pushed him broom and bucket out of the way and said “fine I’ll just re mop.” I went back to the fabric counter to get my fabric and when I handed the clerk the key back, John the store manager, said “don’t give anyone else the key so I don’t have to re mop.” Thanks for ruining what was supposed to be a fun experience for me. We won’t be back.
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June 2024 by Mandy Houser
So rude. My daughter and I shopping for summer crafts and stamp pads. I ask to get the bathroom key because they are locked. I am rudely asked ‘ARE YOU A CUSTOMER!?’ Um yea, see the basket and my 10 year old. We are shopping. She said yea well people walk in off the street a lot…. Oh ok so now I look like a street walker or what? And the women in front of me had just used the key, they were all appalled by her behavior and they had not been asked if they were ‘customers’
So uncalled for and I wanted to shop with my daughter, now I just want her to leave and am close to crying.
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May 2024 by Jeanne Alday
Called several times to the Mesa store and they say it's already after hours @3:53pm and states they close at 8pm online on 5.11.2024.
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April 2024 by Billy Jones
good sales but out of stock on lots of things.
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April 2024 by Becky Carlson
Awesome store great prices
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February 2024 by Cheryl Richards
I went in the store and had several items I was going to purchase. I asked if they had a certain type of Pellon and was told I don't know go to our website and find out. Poor, poor customer service at that store. I won't be back to that store. Not the first time that has happened. Ended up not purchasing anything there
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January 2024 by Anthony Paul Mannion
We went to this store and found something we wanted. We walked up front to the register and no one was there. We waited for about 4 minutes and got tired of waiting. So we just left the item we wanted to buy on the counter and left. We could have walked out with it and no one would have known.
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December 2023 by Amanda K.
2 weeks since I've ordered yarn and have received only a portion of my order. I will never shop here again.
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December 2023 by Steve D.
Never order from online website!!! Takes two weeks before order can be processed and shipped. I suggest find a store that has what you want in stock and go pick it up. Customer service is in the Philippines!!!
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December 2023 by Jared Dutton
Staff was short with me when I thought I was helping out by letting them know their sign out was out.
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December 2023 by Julie Maresh
Very crowded.
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December 2023 by Drew Rappleye
My wife sent me here for something so you can imagine how lost I was when walked into Joann's for the first time. The staff here was extremely pleasant and helped me find exactly what the boss was looking for in under a minute! Thanks for making me the hero, Joanns!
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November 2023 by Debbie W.
Today I was at this Joann's with my friend to get some fabric. We found the fabric she was wanting and went to the cutting table. The lady there, Diane, was talking to another women. The women left and my friend asked Diane if she needed to take a number or what. In a pissy tone Diane responded that she has been trying to search something and needed the time to do it. (Sorry you are having to deal with customers, which is your job). We told her no problem and I asked again if my friend still needed to pull a number. Diane told us no. It didn't take her too long and my friend needed to look at some thread so I told her I would let Diane know how much she needed of each. Two of the materials were plaid and two were solid. She cut the first plaid, which was a black and white Buffalo check. She cut using the cutting guide on the table. The plaid was a little off but not too much so I didn't say anything. Then it came to the green plaid. The person that cut it last used the cutting guide to cut it and the plaid was off by 3 inches. I mentioned to Diane that my friend was going to be shorted her yard if she cuts that on the guide and not the plaid line. She was like, "then what am I suppose to do"? I tried to explain that if she would move the material over the 3 inches it was off and then make a notch at the cutting guide then she could follow the plaid line. She informed me that it would be really crooked for the next person. I tried to explain that you cut the line and if the next person will cut the line, the customer can then stretch the material from opposite corners and it would straighten it and it would be usable. She wasn't listening to a thing I was saying. She was just getting mad at me. (Side note, I have worked where I was over cutting fabric for customers). I finally got her convinced to do that, but she did it very begrudgingly. She had unrolled the whole roll of material to see if the other end was as crooked and yes, yes it was. After she cut the yard off that my friend needed I told her I would put the material back on for her while she cut the other two materials. She grabbed it from my hand and threw it over to the table behind her. Then when cutting the next material, which was a solid, she pointed to the fold line that was on it, because it didn't line up straight. Snotty, she says, "is that going to work"? I told her yes, because it was a solid color with no lines. She cut that and another piece and was done. So how much experience does she have with sewing? She should know or have been trained how to cut plaids. And it looks like (by the cut another employee made) they are not taught how to cut plaid fabric. Diane also doesn't seem to understand that her job is a customer service job. Sorry that a customer is coming to you asking a question, but I do think that is what you are paid for. If you don't know what to do with the plaid being off, maybe listen to that customer. I wasn't trying to rip the store off, but I feel my friend should get her full yard for what she is buying and not shorted. I usually will not go there, because of my experience over the 30 years I have lived by this one. The ladies are not so nice. I prefer to go to Hobby Lobby. They are great there and I have bought plaids there and they cut them right. I did call the store manager to talk to him, John. He didn't answer and I have not heard back from him yet. Doubt I will. This store has been a mess for many years. I also use Yelp to let others know of issues. A lot of the places do nothing to fix a problem if you talk to them, but customers should know there are issues and then make the choice if they want to deal with it.
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June 2023 by Nancy Bandfield
It is not over filled with people...you can safely shop!
