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“Kevin and his team quickly diagnosed the problem, fixed the connection issue I was having in my house, and followed up to make sure my internet was working correctly. They were very professional and I would highly recommend them to anyone having trouble with their internet.”
“Ive always had the best experience here. Angelica was the best, very knowledgeable and friendly. Highly recommend this specific location. The only location I go to in the entire Valley!”
“It was beyond time to upgrade my iPhone and I decided to go to this location to finish up the process I had started online.
Maybe it was luck yet I had wonderful customer service with both of the reps! It turns out that I actually saved more money by going this route and the whole trade in process was a breeze vs online/chat. The taxes and fees + monthly bill forward were explained thoroughly and I appreciated the care with tips on quirks with Apple products in general. As someone who has elderly parents, I noticed how patient and kind they were to the elderly customers who were ahead of me. It is not always easy explaining tech, etc with older generations and they did that well.”
“Emily, thank you so much for helping my wife today. Of all days for her phone to stop working it had to be today. We both appreciate your work effort and support to us T mobile customers. The hassle free process was refreshing.”
“Great attentive and knowledgeable people in this store. Manager Dan is awesome! T-mobile is best service and the only one you can travel internationally with free data connectivity”
“Excellent customer service. I believe the gentleman I spoke with was Greg? I called ahead of time to make sure I had all my ducks in order as far as a reduction in service. The over the phone service was amazing, very attentive, it is just something you don't expect anymore. Upon arrival I was greeted, and taking care of immediately. I honestly thought going there was going to be a pain. There is a great crew working there and I thank you very much.”
“We all know what a pain it is to go into the T-Mobile store, there's usually a long wait, and you don't always get the answer you're looking for. Today I was pleasantly surprised, Jose greeted me when I walked in the store and began assisting me right away, he knew exactly what to do and did so quickly. I have the new S24 Ultra he showed me some cool features of the phone that I probably wouldn't have known were there. I'm excited to check out these new features. Jose you were friendly and professional today, I appreciate you and your excellent customer service. Thank you!”
“Very helpful and efficient activation of my new phone by young man at counter. Would recommend this Boost Mobile store for great service. Was very happy with the service.”
“I wanted to give a huge shout out to all of the employees at this store, but particularly Gabbi. I wanted to switch from AT&T to T-Mobile, and Gabbi was super helpful with getting all four of my lines transferred over quickly.
I never at any point felt pressured to add on unnecessary things (like I did with AT&T) and she was super genuine about the things she did mention. I even tried out the home internet after complaining about Cox, and when I came back in to return the device when my trial period was ending, they took it back with no questions asked. I've had nothing but positive experiences with this store and even the online customer support. I regret not switching sooner!”
“Wanted to let people know that shop t mobile that the store on Stapley and southern is the best for customer service and your t mobile device needs. Phil Brieva helped me with my new phone. Thank you Phil. Another thing is that the customer service I received at the t mobile store on signal butte and southern was horrible. The guy which I did not get his name didn't want to even deal with me. So I recommend stapley and southern”
“Sergio was able to teach me how to close out my accounts in less then 5 minutes, something the store on Germann and Gilbert failed to try, and the customer service tech on the phone was unable to accomplish. Give this man a raise or his own store, (or both) then watch your numbers grow!”
“I really hope this review goes directly to the Recker store in mesa- not Verizon as a whole. I have had the most frustrating Verizon experience for 2 days via customer service over the phone and tech support. It's been a literal nightmare. But Hunter, at this specific location, is probably the best Verizon rep I've ever encountered in my 16 years with Verizon. He was tech support, customer service, and a friendly human all in one package. I actually pass a few Verizon to get to this location and I will never go anywhere else after my visit today. ALL of the staff was extremely friendly, and like I said, Hunter was just the best. 10/10 (and I came in extremely frustrated and probably a bad attitude at the beginning ??)”
“Dwayne was super helpful when we came in to switch over from our other service provider and open a business account. He was very patient and friendly. One of the best experiences I’ve had at a phone store, especially compared to my previous provider. Thanks again!”
“Logan was very helpful. This location is a well oiled machine, I seriously expected to have to wait hours to be helped however I was called in less than 15 mins. Logan was the associate who helped us. He fixed my daughter’s phone and had us out of the store in less than 5 minutes. Thank you Logan, I hope everyone had a wonderful holiday, and has a Happy New Year! Thank you so much for your hard work.”
“August 8, 2023 Update:New router had a few issues - ended up having to send me a new one. All seems to be fixed and the service works as it should. So be patient and persistent if you have to be. I don't know why my experience was so challenging to need a new router each time, but that was the solution. All good. I might consider recommending them to my friends now, depending on their needs.Edited again to add:We were contacted by customer service and offered a great deal to upgrade, so that was great. They listened to my complaints about the past service and asked what would help me feel better about the company. All great service.Problem is: the new service was unreliable out of the box. I've reached out for help and got a response. Waiting to see if the fix was a fix.Hoping this country figures out how to make internet an affordable right.Edited to add:We opted not to go with StarLink because service improved once a new AT&T tower was installed closer to our home. Speeds are closer to what was promised and we have a plan that keeps us connected fairly well. I'd consider upgrading, but they don't offer much of an incentive for us to do so. I mean, whichever plan we'd choose with the new router/modem would put more money in their pocket annually, but they want more than $200 for the new unit. No thank you.After almost a full year with no service and no help from GotW3 or their parent company RevGen Networks LLC, we finally have some semblance of reliable internet service, though it doesn't meet the claims of their website.Once the problem was solved, we were offered 50% off of our service for the next 6 months max. I decided to report them to the FCC and I've signed up for Starlink internet as soon as it's available where I live.The service is now about 2-6Mbps down and 1.2 up. Not great, but it will do for basic internet. Prior to the pandemic, we had way better than basic, higher speeds and Unlimited use. Now we pay $10 more for 300GB per month. Not terrible, they just left me feeling very much like they could not possible care less about their customers.”
“STAFF IS AMAZING, SERVICE IS AMAZING, I LOVE THIS STORE. People complaining about bad service are just unhappy that not EVERYTHING can be handled at a store level. Some things HAVE to be done OVER THE PHONE. Surprisingly the “sales representative” doesn’t work on the towers, or manufacture the phones, or generate your bill. There’s different departments for different issues. Most folk are just braindead npc’s that can’t comprehend the fact that sometimes they have to help themselves and not cry at the first minor inconvenience in their boring lives.”
“Good costumer service, how ever there are offering a Galaxy S9 for 100 down and 33 a month, Sprint has the same phone for 9 dollars down and 9 dollars a month, am I missing something?”
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“This location is very helpful and gets me a great rate. I tell him what I’m looking for and my budget. He gets me that best deal for my family & I. I only want to keep going back to this place. Keep up the great work and providing excellent customer service! Thank you.”