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September 2023 by Cynthia M.
DO NOT ORDER FROM HERE So i ordered a part on their website that claimed to be compatible with my car and it wasn't. now, I went ahead and returned it even though they were going to charge me a 20% fee and when they received the item they claimed the box was 'smashed' and the item was broken. Told me I needed to file a claim with USPS. Received the item today, no box is smashed just the tank, which looks like they dropped it and the quality is so shitty it broke. Looks like it was done on purpose so they wouldn't have to pay me my money and instead have to deal with USPS. I'd stay away from ordering from here, the service is terrible their website is a joke and when I requested for a manager to call me over 3 times I got a call back from the same guy who had no answers to my questions.
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August 2023 by Gwyneth K.
Horrible experience. They are dishonest and the salesman I was working with made an inappropriate comment about my husband and I being able to afford a new car since we did not have any kids. What?! He tried to clean it up and said "just kidding." He knew it was inappropriate. Later in the visit, he mixed me up with another customer and wasn't sure what I was looking for. Huh? After my experience I had 3 other people call me about the car. Isn't there a tracking process for customers? Furthermore, I was lied to about the length of time the car was on the lot. Two weeks is what I was told. It was on the lot for 3 months.To the GM- Don't worry, I am not trying to hide behind the computer. I tried to call and ask for "the GM". Instead, I was sent to the exact salesman I was trying to avoid. Do better.
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August 2023 by Ray C.
My service advisor Mike Rios is rude, unprofessional, and doesn't take care of his customers. Brought my car in for an oil change and they discovered I had a rear timing cover leaking oil. Mike decided to keep my car overnight since he couldn't get ahold of the warrenty company. I needed my vehicle for work the next day so I asked for the option of either a loaner vehcile or to bring my car back once the parts were ordered. His only option for me was to go rent a car at enterprise because Infiniti only has 4 loaners and they prefer to only loan them out to customers who have new vehicles versus myself who owns a 2014 Infiniti. Next morning he called the warranty company and texts me "Warranty is expired, sorry" but that was a lie. Warranty is good for another 70k miles of until 11/2026. I called the warranty company myself and they said the service advisor was incorrect and wasn't being truthful. Mike never followed up with me or called the warranty company again and it's been over a week. He made rude and smart-aleck comments when I picked up my vehicle and all around doesn't belong is customer service. This is my second terrible experience with Mike Rios and moving forward I will never bring my vehicle or my wife's vehicle back to Coulter Infiniti.
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April 2023 by Naldo F.
Today I went to Coulter infiniti to do a recall on my airbags I call on Friday morning to set up the appointment for Monday @ 9am gave em my name phone number even vin number of my car I show up & they tell me that I don't have an appointment This is why I don't trust dealerships no accountability on their part basically saying it's my fault drove 25 minutes wasted my time, gas & morning.
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March 2023 by Gordon B.
I will never take my car to anyone else. Mike Rios the service manager and Albert the master tech are the best in the business. Truly great people with the best service around.
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February 2023 by Maryou I.
Toby in service is extremely rude and unprofessional. Hung up the phone on my face after he tried charging me a diagnostic fee on a car that's still covered under bumper to bumper warranty. Also tried charging me a restock fee for a part I never told them to order. They're a scam STAY AWAY.
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September 2022 by Shirley K.
Came to get some parts for my vehicle recently, was met with very impatient and rude staff.
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February 2022 by Gordon G.
My wife and I went to Coulter Infiniti after having had a very poor experience with the sales manager Tony Swafford at Infiniti of Scottsdale. We had a very positive experience at Coulter. Their young new salesperson Arvin was professional in every way. Coulter's Sales Manager Randy Watson was upfront, open, and straightforward, and we rapidly came to an agreement on a new car. We highly recommend you go to Coulter for your next car purchase, especially if you're fed up with the classic "bait-and-switch" and "look at this, don't look at or ask about that" tactics that so many car sales places use. Coulter was excellent for us to work with.
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September 2021 by Jennifer B.
For all those people that said that the techs don't do a good job. Well I will tell you that the work hard on your cars. Yea it made take some time to work on your car. Try to put urself in there shoes. This is a good place to hangout with your service advisors and hangout with them.
