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October 2024 by Rodney Tafoya
As a baseball player for the Boston Wolfpack since I joined their team in 2017, I'd love to tell you all about my experience during my extraordinary stay at the Hyatt Place in Mesa, Arizona during the week of October 20-October 26, 2023.
My initial experience with your hotel occurred the week prior, as I was in need of a shower bench for my room in #340, as I was still recovering from a massive stroke I had some eighteen month's prior. My first contact was an amazing woman who I'd like to say is your hotel's best and most seasoned employee when it comes to understanding extraordinary customer service. The overall time that she invested in me on our phone call and in person once I arrived that Friday was not only incredible but extraordinary and outstanding!
I will always be indebted to your employee; Ms. Beverly Miller, as she literally took care of all my needs and happily answered all my questions and inquiries that first day...??
My second and most appropriate thank you and kudos goes to your front desk person or who I'd like to refer as your Director of First Impressions; Denise, who was cordial each day and took special care of my needs as I hoped she would. With everything going on with guest's coming and going, she was always kind enough to make sure all my needs were met. When one morning my shower bench tilted and almost caused me to slip and fall, I mentioned it to her and she immediately sent a hotel worker to fix it... Her service was beyond the call of duty and equally outstanding and extraordinary!!!??
Third, your room service crew on the third floor was also incredible, led by supervisor Adriana Diaz, who one morning saved my day, as I unfortunately locked myself out of my room. She double checked all her options and let me in, then kindly walked me to the elevator and to the pool area opening a couple door's for me in the process, as I spoke in her native tongue in Spanish that I learned while playing Winter league professional baseball in Puerto Vallarta, Jalisco, Mexico. Her extraordinary service was more of a thoughtful and caring type that our world needs more of. But all the young ladies on the third floor were taught that same type of caring manner. I could feel it and hear it in their caring ways. So much caring, humility, and kindness...??
One one morning, I arrived extra early for breakfast as the smells of coffee and breakfast meandered up to my third floor room. Being the first one there, I was worried about how I was going to move my food and drink to my table of choice, to sit and enjoy my breakfast.
When low and behold, the female and hotel employee preparing breakfast appeared to me in Angelic form; may I assist you with your breakfast as we quickly switched to speaking Spanish. Her wonderful gesture of kindness and hospitality blew me away, but after all my other experiences with the hotel, it was pretty much on par with everything else and every other employee taking care of their guests...?? I want to take a stab at her name being Maria....?
And last but certainly not the least; both young workers at the front desk, both Directors of Hospitality in their own right, David and Anna were both very professional, kind, and attentive when I needed waters or something sweet, always attended to my need and bagged everything up so I could easily carry it to my room on the third floor. ??
So as you can see from my writing that your staff is quite extraordinaire and your hotel is in great hands with service on all personal fronts. Your executive staff at the highest level should be very proud of what you've done with personal training, staff development, and incredible personnel dialog in your daily 1:1 training with each hotel staffer. I know customer service very well, as I was a Bank Executive and VP with Bank of the West for over twenty-five years in my profession before and during my five d
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October 2024 by Juan Aponte
Excellent place, everything very clean
Rooms: Very clean
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October 2024 by Steven Skolrood
It has been a long time since I have been to hotel that has it all together. Denise at the front desk was absolutely amazing! I highly recommend!
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October 2024 by Brooks Covert
Surprisingly nice rooms, the included breakfast was excellent, service was great, and staff were kind.
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September 2024 by Daniel Singer
Great experience. Love the place. You will too.
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August 2024 by Carlton Rasor
Great experience. Enjoyed large clean room at a fair price
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August 2024 by Aziz Jlelati
Nice hotel. And a great location
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August 2024 by eric melhorn
Safety: The hotel locks their outside doors after night hours.
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August 2024 by Tracy Marquardt
Everyone here us Amazing. Rooms are clean and big. And free Breakfast!
Food and drinks: They have free breakfast. And food available here at the hotel until 10pm. And actually decently priced. The best part is that it can just come off your deposit.
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August 2024 by Brad Rieke
Great place to stay for the weekend getaway. Staff is great. Breakfast was delicious. Prices were competitive. Would definitely stay there again.
Rooms: Clean & well kept
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July 2024 by Lukas Wenrick
Stayed here for one night. Great service. Slightly outdated rooms but very clean. Worth a quick stop.
Rooms: Spacious and clean. Likely not updated since 2000, but for bare bones needs, this spot does the job.
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July 2024 by Paul L
I recently stayed at the Hyatt Place Phoenix/Mesa, and it was absolutely fantastic! From the moment I walked in, I felt welcomed. The staff were super friendly and went out of their way to make sure I had everything I needed.
The room was spacious, clean, and had a really comfy bed – I slept like a baby every night. Plus, the large TV and cozy couch were perfect for unwinding after a long day of exploring.
Breakfast each morning was a treat with plenty of options to choose from, and the 24/7 menu was a lifesaver for my late-night cravings. The hotel's location is also spot-on, with tons of great shops and restaurants just a short walk away. My favorite store was The Bass Pro Shop next door!
My only issue with this property was the noisy A/C unit. It as LOUD!
I also appreciated the little touches, like the pool area, which was always clean and inviting. Whether you’re in town for business or leisure, I highly recommend Hyatt Place Phoenix/Mesa. Can't wait to stay here again!
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July 2024 by Miss Cassandra
Love it. The room is nice and large, the beds are comfortable and the breakfast is great. The staff is AMAZING!!!! Will definitely stay here again. We were originally supposed to be here for a week. Because of some unforseen circumstances (not in anyway the fault of the hotel) we ended up adding 2 additional nights. When the staff heard what happened (not gonna say what because again not the fault of the hotel and we were put in a terrible position stuck several hundred miles away from home) they did soooooo much to help us even though they did not have to. Above and beyond. This place is the absolute best. Thank you so much for such a great experience.
Oh yeah extra shout out to I think her name is Melissa. On 6/28 that night the fire alarm went off. People were filling up the entryway, the alarm was so loud and tons of people were blowing up the phone to ask her about the alarm instead of leaving their rooms. At one point she had a phone on each ear. Then to make it worse for her some "witch" started yelling at her about the alarm!! Not only did Melissa handle all of this with a smile and calmness of a champion she even handled that horrible woman with so much courtesy and grace. She is a gem!
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June 2024 by Mrs. Ceasar
Very nice
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June 2024 by David Meyer
Great hotel with friendly service and reasonably priced.
