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April 2024 by Raquel Dexter
If I could give 0 stars I would! I scheduled an appointment with this location and when we arrived they told us the tax rep that we were scheduled with left early and our appointment was cancelled and they had no availability. No notice or heads up. Extremely unprofessional and rude!!
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April 2024 by N H
My review is strictly for Mary Ann Kopp. The location and reception area were a hot mess. I recommend Mary Ann. She’s very knowledgeable in the tax world and explains things so you understand. She gives good advice so you get the most out of your tax return. As for the location and the reception area I would give it zero stars. The receptionist was awesome but there should be two of them. The one was answering the phone, scanning documents, trying to check people in, and having other tax preparers interrupt her constantly. One tax preparer even “scolded” the receptionist in front of everyone which I thought was very unprofessional. The receptionist handled everything with a smile on her face and could’ve used a lot of help. I’m hoping next year Mary Ann is at a different location. The same tax preparer that “scolded” the receptionist also pissed off one of her clients. He sat in the reception area after they were done and was not happy with her. Said a few choice words out loud and he got up and left. The tax preparer then decided to shut the main door to the reception area “just in case he comes back”, like they were scared he was going to retaliate. I didn’t feel safe after that as it was very tense.
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April 2024 by Sherri Radick
Fast, Accurate, Knowledgeable and Friendly
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April 2024 by Jewel Lynch
Mary Ann Kopp is a very knowledgeable, caring, and Professional Tax Preparer. She gets me all the deductions and credits I qualify for.
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February 2024 by Donna White
shelly is my tax preparer. she cares about you treats you like your one of the family . she gets You in and does your return QUICKLY
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February 2024 by Kelli Worsham
I have been dealing with h&r block for 5 years I only have one tax prep that I love and that is Michelle Luna
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August 2023 by Tillya Ojeda
Been going here for the past 3 years and I absolutely adore Anita! She is so sweet and always gives us treats and gifts to take home to my kiddos! I appreciate her hard work and making me feel like family at this location!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 star
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April 2023 by Patrick Winter
Will not return, Horrible service. Waited in lobby for 30+ minutes past our appointment without anyone even being at the front.
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April 2023 by FRANCISCO FERRER
Very friendly and kind
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April 2023 by Winfred Brown
Great preparer and environment.
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April 2023 by LBMH LBMH
I am not sure what happened with this place but I must say it's the most unprofessional tax preparer service I have ever worked with.I met with Chere Osbun for 2 hours and she had all the taxes done but need to print a form that she didn't have and asked if I could come back to pick up the taxes in the next day or two. I agreed. After TWO WEEKS of no responses to my phone calls I sent an email. She said I could pick them up the next day at 4pm. I showed up and she was with someone else and no one had my taxes and no one could tell how long until I could see her. I waited 20 mins with no answers. I explained to the receptionist that I had been calling for two weeks with no response and she got really nasty with me. I informed her I needed to pick up the taxes in the next 48 hours. She Said for the 20th time that Chere would call and yet again 72 hours later no call.I reached out to the office manager Tracy Carter and left two messages with no response. I guess the apple doesn't fall far from the tree when you have a poor example leading the team. Then I reached out to the District manager letting him know all the above. Still no word from James, Still no taxes in hand so I guess I will have to file a complaint with the corporate office and the IRS. I would not use this location ever again! THEY HAVE ALL OUR FINANCIALS AND WON'T GIVE THEM BACK!!! The amount of wasted time, missed appointments, unanswered emails and calls is unacceptable!!! DO NOT USE CHERE OSBUN! SHE IS THE ONE ACCOUNTABLE FOR THIS MESS!
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March 2023 by Ojeda Lopez
Been going here for the past 3 years and I absolutely adore Anita! She is so sweet and always gives us treats and gifts to take home to my kiddos! I appreciate her hard work and making me feel like family at this location!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 star
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March 2023 by Christopher Hersch
Professional, knowledgeable and friendly. Always explains everything in detail. Wouldn't use anyone else.
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February 2023 by CSH
Professional, knowledgeable and friendly. Always explains everything in detail. Wouldn't use anyone else.
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August 2022 by Jeffery Crosland
Quick and knowledgable
