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March 2023 by Mike Jardine
Exceptional service!
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February 2023 by Marcel Sim
Great efficient quick experience!
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August 2021 by Kyle
I remember providing a feedback on here, don't know why it didn't stick...I decided to use HR Block to see how it would go hoping I would be able to actually file for free when I wasn't able to with Turbo Tax the past few years.However, going through the free online version of HR Block I was able to fill out the forms no problems. Federal was accepted right away but state got denied 7 times over several days due to a "processing" error. It never made it to IRS/State to review. It stated no changes were needed each time, so that points to it being a problem with HR Block's platform's processing of the forms.I was unable to reach an actual person when trying to contact their support because it was the free version... but I didn't need help filling out the forms I needed their platform to process the request.I wasn't able to go through Turbo Tax because my federal was already accepted using HR Block.The HR Block office I called wasn't able to help me figure out the issue but they also weren't able to give me a number to reach anyone that could assist with this technology problem they were having.I decided to just go in and have one of their tax preparers do it all for me. Mailed it in then they called me saying they spelled my name wrong on the forms. Which is also my fault, I should've double checked everything.I'm just glad this -- experience is over. I won't ever be attempting to use them again.The number they provided in their comment below is the one I've been trying for weeks that has been no help at all.
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April 2021 by Kyle Hewitt
I remember providing a feedback on here, don't know why it didn't stick...I decided to use HR Block to see how it would go hoping I would be able to actually file for free when I wasn't able to with Turbo Tax the past few years.However, going through the free online version of HR Block I was able to fill out the forms no problems. Federal was accepted right away but state got denied 7 times over several days due to a "processing" error. It never made it to IRS/State to review. It stated no changes were needed each time, so that points to it being a problem with HR Block's platform's processing of the forms.I was unable to reach an actual person when trying to contact their support because it was the free version... but I didn't need help filling out the forms I needed their platform to process the request.I wasn't able to go through Turbo Tax because my federal was already accepted using HR Block.The HR Block office I called wasn't able to help me figure out the issue but they also weren't able to give me a number to reach anyone that could assist with this technology problem they were having.I decided to just go in and have one of their tax preparers do it all for me. Mailed it in then they called me saying they spelled my name wrong on the forms. Which is also my fault, I should've double checked everything.I'm just glad this -- experience is over. I won't ever be attempting to use them again.The number they provided in their comment below is the one I've been trying for weeks that has been no help at all.
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April 2021 by LEE LITTLEJOHN
Ms. Shelly Irwin Tax ProfessionalI made an appointment yesterday for a tax questions that could not be taken care of over the phone,For this morning at 9am, I showed up at 8:30am an waited outside the door a very nice lady opened the door an invited me in. As I entered what is your name an what time is your appointment? Upon answering their question it was decided I was at the wrong place, it seems I had called the wrong office, I have had my taxesDone at this office for 20 years but had not been there since 2015, I apologize for the mistake, but since they had an opening at 9am they could take me. I immediately called the other HR Block office an apologized.Ms Irwin answered all my questions an gave me information it made me feel very confident in my tax records.Thank for the kind an wonderful professionals in your Mesa Higley OfficeLeRoy Littlejohn
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April 2021 by Paul Hebron
Our advisor was very attentive to details. She also corrected the previous years mistake.
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April 2021 by Rita Shores
Stephanie is so friendly and very knowledgeable and great personality!
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March 2021 by William Kilgore
Our tax analyst, Cynthia, was extremely helpful, knowledgeable, friendly, professional, and welcoming!
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March 2021 by Les Dillon
I've been going to H & R Block for my taxes for a long time. In fact, I've been going to the same location for over 20 years. I've always been treated very well and have always had a great peace of mind with the folks there. I have recommended them in the past and still do. Thanks and keep up the good work.
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March 2021 by Charlene Smythe
Preparer was polite and courteous. All was handled very professionally. Happy with refund.
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February 2021 by Frances Singer
Your staff is always so nice and know what they are doing.
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February 2021 by Mary Downey
We have been coming here for over 20 years and will continue.
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February 2021 by Joni Meade
good service and friendly
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February 2021 by david buelow
trying something differant
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February 2021 by Konan Quamme
Shelley is great , shows u everything u need to know.
