Hertz Car Rental - Mesa - West Main Street HLE
Car RentalHours:
2025 W Main St, Mesa AZ 85201 Hours
About Hertz Car Rental - Mesa - West Main Street HLE
Hertz Car Rental - Mesa - West Main Street HLE is noted for its professional, friendly, knowledgeable, and personable staff who provide helpful service. Customers report a good overall experience, with the team going above and beyond to assist and make things right. The location is described as having clean, working cars available, which exceeded expectations for some renters. However, some caution is advised due to potential administrative issues. There have been instances of erroneous credit card charges stemming from communication problems, particularly when vehicles are returned to alternate locations like dealerships. Customers also note that reservation changes cannot be made in the office and must be handled by phone. While site staff are helpful, corporate policies can limit solutions, such as exchanging a vehicle with battery range issues at a different office. The location offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks.
Most Recent Reviews
July 2025
Marie was very polite, took the time to answer my questions. Made the process easy and smooth. 5 STAR EXPERIENCE
September 2024
There was a hold up (my fault) because my husband put the reservation in his name instead of mine. So I spent about 30 mins on the phone changing that. (They cannot make reservation changes in office) Trevor was very polite, provided us with water, and even gave my daughter some toys while we waited. It was an overall good...
read full commentJuly 2024
After I had a bad experience at the Scottsdale location, Trevor went above and beyond to make it right, I could not be more pleased with the level of service provided.
More Comments(148)
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