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July 2024 by Ashley Waggoner
There is a new guy that is SUPER friendly. Keep him, give him a raise. I got 2 new tires from the Goodyear website, and that process was seamless. After 2 hours my tires were put on, I got 20 minutes home and had my tire light come on. Got all the way back and they told me everything was fine, but the light didn't turn off. Turns out both the new tires were, in fact, actually almost flat. WHAT?!
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July 2024 by Angela K
I used to rely on this location when it was under different management and I gave it 5 stars. I was gone for a couple years and the customer service has gone down a bit, the quality of repairs has gone down, and the waiting room is disgusting now.
Made an appointment for 8am and the front door was locked when I arrived at 8:10. There is a secondary door but it just goes to show the lack of attention going on up front. The phone went unanswered multiple times. In fairness there was only one person up front and he had to be in the bay area too.
There were 3 vehicles in front of mine and it took 3 hours to get my brakes looked at. The rotors were showing uneven wear but under warranty. I’ve never had to bring a vehicle back for brakes under warranty and my driving habits haven’t changed. Could’ve been defective rotors I suppose.
It took another 1.25 hrs to clean the rear brake components and replace the front pads & rotors. Three additional customers (total of 6 vehicles) got finished before mine. Over 4 hrs total for brakes.
I won’t get any new repairs or tires from this shop. Wait time is unreasonable with an appointment and quality of work is questionable.
On the positive side, they do honor their warranties and I’m sure the guys showing up for work are doing their best. Regional management needs to get this location some additional help if they want it to thrive.
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July 2024 by Deepsoul 32
This place needs cleaning!!! The trash is over flowing, the floors are disgusting!
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July 2024 by Craig Gibson
Oil change for Lyft .. very friendly
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July 2024 by Lakota Cloud
They are in 0 hurry to complete anything. Regardless of an appointment or not. You will sit there for hours
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July 2024 by John Glynn
Worked there many years ago. Good job.
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June 2024 by Chris Luna
My girlfriend went in for an oil change, and I saw that she had a leak about 2 weeks later.
It appears that the technician stripped the oil plug, and cracked the oil pan. The literal blue icing on the cake is that they tried to patch it up and hope that she wouldn't notice.
This place was good several years ago but not anymore. Not even worth bringing it back so that they can "Fix it." Stay away.
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June 2024 by Garrett Farley
Had some body clips break after maintenance at another location and they fixed it quickly and without complaints. I appreciate the quality from the Goodyears services
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June 2024 by Robert Albright
Serviced my Toyota Corolla Hybrid!
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February 2024 by Argenis Salazar
Took my car to change the brake pads, 3 weeks later it was squeaking every time I turned, took it to the shop again and after 2 days they did nothing, literally nothing, had to call them to get the work started and even like that they would take another day. Had to go right away to get it back.
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February 2024 by Paul Rey Castro
Very professional. Top notch[ customer service.
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February 2024 by Isaiah Hee
If I could rate negative stars, I would! Came in for a free check. I was told it would be 30 minutes. It then took 2 hrs to inspect my vehicle and as I was going to ask the mechanics what is going on they proceeded to conversate about how they were going to make a lot of money off me like I wasn't standing in front of them. I began watching to see what the mechanics were doing, and they took off a couple of pieces from the undercarriage of my car like nothing happened! I was there! The fact they were supposed to inspect not tinker with my vehicle and then treat me as a donation for their pockets is absolutely wild!! I've been to many other Goodyears, and this one is not it!!! The mechanics here should be eager to assist the customers not mess with their vehicles more to give them other problems that they didn't come there for! The fact they thought they were being slick is crazy! an inspection has taken that long, especially when you are told it would take 30 minutes. Honestly, don't waste your time coming here. The staff is going to play around with your vehicle and really not do anything!
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February 2024 by Alvin Johnson
Sadly they don't have concept of time. 45 mins turned into 2.5 hrs. Very disrespectful
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January 2024 by Joy Keys
Natalie and the guy named Stone at Goodyear helped me. I’m from out of town and they were able to help on the spot! Very friend and awesome customer service!!! 5 stars for sure!!!
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January 2024 by Steve T.
I was VERY impressed with Daniel at this store ...great attitude great service great prices...I WILL BE GOING BACK HERE
