Goodyear Auto Service Centers are full-service tire and automotive repair stores owned and operated by the Goodyear Tire & Rubber Company. Customers generally appreciate the friendly staff and quick service, especially for tire purchases and installations. Many customers have had positive experiences with helpful employees, and some praise the seamless process of ordering tires online and having them installed efficiently. For example, one customer was pleased that they could get their wheels balanced and aligned early to start a road trip, highlighting the promptness of service. However, some reviews mention inconsistent customer service and issues with wait times. While some customers experienced delays and long waits—up to several hours for brake repairs—others noted that repairs were done under warranty, and the staff worked to address problems quickly. There are also comments about a decline in service quality compared to previous years, with some customers feeling the waiting room has become less clean and the overall experience less satisfactory. Despite these concerns, the staff is often described as friendly and helpful, with particular praise for a new employee who is very friendly. The shop is also appreciated for honoring warranties and providing quick fixes when possible. Overall, Goodyear Auto Service Centers are valued for their tire services and helpful staff, though some customers suggest the need for improved management and better attention to customer waiting times.
