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January 2024 by Ernie Cazarez
I went to GameStop to return a controller controller on warranty a few weeks ago. The first store wouldn't do an exchange for a new controller. They would only do it for a used controller. Come to find out, they changed the policy so that they would only do used controller exchanges. That's not what I paid for when I purchased the warranty. The warranty said that I could exchange it for a new controller. This is what the associate told me, and this is what I agreed to. Finally, we got to the third store, and the store manager happened to be there, or the district manager. I'm not sure what her title was. She was able to push through an exchange for a new controller for us. It's very frustrating. Heads up to those who purchased the warranty or did purchase a warranty, they're going to try to get you to exchange it for a used one instead of a new one, on top of that the new Elite game controller they gave me is broken from the box there are loose screws inside.? I'm afraid to go back
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January 2024 by James Alexander
Very good customer service and information. I came here to buy an xbox-x Diablo 4 bundle. Although this location was out of stock for this item the worker made sure to check the nearest locations that did have the item I was looking for and printed out the store locations and phone numbers. While I was calling to double check, they did have the bundle in stocks.we talked about different consoles and preferences in video games. She was very knowledgeable and friendly as well as professional with the customer that was in line in front of me.This is the type of employee you want to keep around and also promote to make your location a positive experience for customers for the foreseeable future, especially with how game and hardware sales are shifting towards online sales.This type of worker keeps physical game sales in store viable. Wish I could remember her name to give more credit. She was working alone on a night shift during this visit if that helps.
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January 2024 by Aidan Labut
I have been a GameStop pro member for about 7+ years. Each employee at this location has been incredibly helpful and patient with all my questions. I mainly go in for trading cards and they always let me know what promotions are going on and what products they personally recommend. I will be sure to pre-order new sets from this location frequently as they excel at customer service.
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January 2024 by Tiffany Chapel
Always friendly and very knowledgeable
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January 2024 by Jessica Scott
Absolutely HORRIBLE customer service!!! Went is try and sell a PS4 and games for my kids. I AM NOT A GAMER. I don’t know much about how it works on trade and sell. I asked Rob to please explain what he said again (he didn’t have any cash purchases yet so no cash is drawer) because I was confused about it and then asked another question (when would be a good time when you have cash) and he told me I was being condescending and needed to leave. So sorry I was confused. I wasn’t at all being condescending. Definition of condescending is feeling entitled and In power.. Definitely how he was acting. Very very condescending Rob is.
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November 2023 by David McVey
I was urged by the employees that daylight savings time (which we don't follow in AZ) would make the pre-release for SMRPG be at 10pm. Been here since 9:30. It is 10pm now and the doors are shuttered and the store is closed down and nobody is here. Glad I just wasted my time waiting for something to happen that never happened. I really appreciate that, guys
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July 2023 by A C
This location usually has decent customer service. They dropped the ball today though when I brought my excited 9 year old son here (Tuesday early afternoon) to spend his bday money but the guy working & the manager on her laptop wouldn’t greet us, acknowledge us, make eye contact with us, or ring us up.After being ignored for 20-25 awkward minutes (6 of which we were standing at the counter with cash in hand & no line), we left & went to the GameStop at superstition springs mall where Mark happily greeted us & rang us up for all the same items that this GameStop couldn’t be bothered with selling us.This experience was so weird & unwelcoming. Im glad we left & went to a different location.
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April 2023 by Mike K.
I am new at gaming and the staff there were educational, and very helpful in my purchase.
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March 2023 by Odin L.
I'm usually hesitant to walk into GameStop, lately it seems the corporation is filled with people that are a little bit angry and have a dislike for customer service, that wasn't the case. I was blown away with how efficient this guy named Andrew was. He was by himself, handling multiple customer trade ins while engaging with customers that just wanted to make a purchase or have questions. He kept a positive and motivated attitude the entire time, and was very helpful. We need more employees like Andrew
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January 2023 by Paul Reid
The guy was super helpful. I mentioned Atari 2600 and he showed me the metal box version of the 50th anniversary edition for Switch, which I bought because it was cheap for a special edition game (even though it's more of a history archive with tons of photos and videos). Also, my daughter was looking for a specific old DS game and he sent us to a sole proprietor competitor who had a much broader selection of DS titles. Really great service.
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January 2023 by Manuel C
Very knowledgeable staff. I Haven't bought a game system in over 15 years and they helped me pick things I needed.
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December 2022 by Eric Thompson
Fantastic found what i needed easily and with help from a great group of employees thanks
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November 2022 by Nick Goegan
Trinity was very helpful. Fantastic experience at this GameStop. Store is clean and organized. Thank you Trinity!
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October 2022 by Roon Diego
They advertise PS5 bundles, and day of drop 4/2 change them, and remove items and don’t replace them, but charge customers the same bundle price and call it a “whoops, someone from the company emailed every single store the ‘wrong’ bundle information”. I would have never wasted my time. The bundles were more than if you bought everything included in them at the highest price out there, excluding the console. Then factor the console and you just paid 70-150 dollars more than GameStop’s retail price for everything, but since GameStop is shafting customers not selling consoles only, forcing customers to pay more than max for games, controllers, charging stations, outrageous small electronic currency to pay back to them for more stuff, and ripping the customers off. GameStop should have never been saved by retail investors and should have been left to go bankrupt.
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September 2022 by Ian Theberge
Awesome staff and a good variety of games