Fry's Marketplace

Fry's Food, Pharmacies, Grocery Stores
Hours: Fry's Marketplace is a large store offering a wide variety of quality food and household products from popular brands. Customers can find fresh produce, meats, seafood, dairy, and a good selection of home goods and pharmaceuticals, making it a convenient one-stop shop for savings. The store is kept clean and features a great produce section and a deli that makes fresh, crunchy chicken daily, along with other tasty items. Unique items like frozen brown rice are available, which some customers highly appreciate. However, the shopping experience has some challenges. The store appears to be most popular with the elderly community, who are expected to use self-checkout lanes, which can be sensitive and time-consuming. Some customers have found the self-checkout process frustrating due to its sensitivity and longer checkout times. Assistance at checkout can sometimes be lacking, with staff appearing overwhelmed or dismissive, leading to feelings of being dismissed or unhelped. Customer service experiences have also been disappointing, with reports of rudeness and difficulty in resolving issues like leaving behind items or needing receipts. Additionally, the store's organization has been criticized for being poorly arranged, making navigation difficult, especially when other shoppers do not seem considerate. Recently, some customers have been approached multiple times by salespeople, which they find intrusive and unnecessary when shopping for groceries. Overall, Fry's Marketplace offers a broad selection of products in a clean environment but faces issues with staff assistance, store organization, and intrusive sales practices that impact the shopping experience.

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1. Mesa, Arizona