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January 2024 by Tim Fox
100% DOES NOT stand behind their work. Misdiagnosed an oil leak, $600 to replace oil pan. Van still leaks, offered 1/2 price valve cover replacement as resolution… IF that is the leak. They told me the Technician that did the work to the van was no longer working for them for a reason! What a way to manage a business and customer service!Beware if you go here for anything other than tires……
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January 2024 by Larry Watts
The store and service was fine , tell I questioned there shop fees of 10 percent to total bill . I had a front end alignment , what shop supplies are needed ? It was an extra 20 dollar fluff charge …. That is added at check out then they point to a small sign behind a computer and other objects and say its company policy… I just won’t do business with a company that adds extra fees on ..
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January 2024 by Pablo Moyano
* Edit *HAHAHAHAH!!! YOU WANT ME TO EMAIL YOU SO YOU CAN COMPLETE IGNORE ME ???? YEAH ! JUST WAIT FOR MY EMAIL SITTING DOWN.*DO NOT TAKE YOUR CAR HERE*Five star in having a predatory behavior against older people, they will take their money, do whatever they want and not solve the issue on the vehicle. Do not come to this place. My family member had a loud noise on their car and took it to this place, and they charged them 800 dollars for a simple tune up.And when they took the car back because the noise was still there, they told them to take it to the dealer.*DO NOT TAKE YOUR CAR HERE*
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January 2024 by Joan Acosta
These guys are great. They do great work. I just have 1 recommendation. Please charge up the batteries on your shelf. I was sold one that wasn't charged.
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December 2023 by Erica Edge
The customer service was friendly. However, I was there for brake work that did not get completed or was defective/incomplete causing issues with my brakes just a few months later. Definitely would not recommend this shop or this company again.
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November 2023 by Holly Tubbs
This is possibly the best place I’ve ever taken my vehicle to get general maintenance on. They are reasonably priced, the manager is very helpful and everyone who works at the front desk is helpful and polite. They’re so down to earth it’s great! They can get you in quick and are really accommodating! I can honestly say I will never take my vehicle anywhere else for tires, batteries and general maintenance, if I don’t have to!
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November 2023 by L. J. Horvath
I have had my 2015 Sonata into Firestone Complete Auto Care 3 times in the past couple years. The service was good and the employees were friendly. They performed the work in a timely fashion. So, I would have to give them kudos in these areas. The first time there I had fairly extensive preventative maintenance performed. One of the repair items was the front brakes. When I got the car back I noticed the front brakes chattering a fair amount when applying the breaks. I went back and asked them about it. They said that was normal for new brake pads. Hummm… Well, I took the same car into Firestone a day ago for an oil and filter change. I got a call saying the breaks on the front needed replacing. I said what, there's only 17,000 miles on those and you did the work. Well, I am convinced the previous pads that were put on were defective and wore out prematurely. Brake pads should last at least 40,000 or more under normal driving. I had hoped Firestone would have split the cost to redo the brakes as they were obviously defective. I got no offer to offset the cost at all. That disappointed me. So, I would say if you go to Firestone, be diligent and press them if you think something in the repairs doesn't seem right. So, would I go back? That remains to be seen.
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October 2023 by Katie Ray
Highly recommend this store! The manager, Dave, is very nice and has always taken care of me. I have never had an issue with this store.
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September 2023 by Christine Mares
We were trying to get home 8 hours away we couldn't find a shop to do an alignment but we called and and Alex and Andrew helped us out. They were really kind to me and my family and understood our problems. We called several other shops who could not do it until a later date. If we ever come back Firestone tires is the place where we will get our work done because of the kindness they showed.Service: Steering & suspension repair
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June 2023 by Kelly Green
We brought rims in and purchased four tires - with mount and balance. We finished rebuilding the front-end of the truck and actually installed the tires last sunday when we realized one tire was flat and the other three were very low. My husband and friend are both mechanics, so they inspected the flat tire and realized a factory protective sticker was not removed from the tire before installation - which left the seal compromised. They fixed the one they already had dismounted and we took the other three in midday sunday to fix. We were told an ex-employee had mounted our tires and he was fired for incompetence (which is a much nicer paraphrase of what was actually said). We had an alignment appointment scheduled for Monday morning, but I figured since they opened at 7am and they were the ones that screwed up they would prioritize remounting our three tires. They did not call until nearly 1030am on monday, which forced us to reschedule our alignment for yesterday (nine days after our initial appt).Immediately after the alignment, i noticed a shudder in the steering wheel that started around 66mph - a telltale sign of imbalanced tires. We knew they had used sticky weights, instead of the pound on weights that couldve been used on our rims, but we didnt realize they didnt properly balance them with the lower quality weights. It absolutely baffles me that they (supposedly) knew an incompetent ex-employee had mounted them and did not check to rebalance.When I picked the tires up last Monday, there was no further offers of apologies or customer service of any kind offered - not even a 'sorry for the inconvenience' - but they certainly had the breathe to tell me to schedule my truck for an alignment with them. I couldn't think of a more ridiculous notion than allowing them to physically touch my truch considering they cant even mount and balance tires correctly. I took it to a different Firestone today and they were very helpful. My husband left a positive review years ago when Porter worked there, but ever since he left the whole place has gone downhill. This Firestone has lost my patronage for the rest of time.
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June 2023 by Chase Psomas
I’ve recently started bringing my vehicle to this Firestone along with a couple family members vehicles as well. By far the best customer service I’ve received inside a shop. Dave and Jesus some of the most laid back guys I’ve met. Every time I’ve been here I’ve been treated with amazing customer service and respect. This Firestone gets 5 stars all day long thanks Dave and thanks Jesus I appreciate you guys and your techs thank you!!!Services: Tires
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May 2023 by Pavel P
These guys are awesome! Special thanks to Jesus who provided an excellent service and saved us a hugeeee headache. Keep up the good work!
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February 2023 by Casey Benaya
Got the oil changed for our Audi and they were unable to turn off the service due light due to not having the right tool and did not offer to help us find another Firestone that did, “go to any German auto shop and they will do it.” You don’t need to be a car expert to know that no shop will just turn a service light off for you without doing any service, although we still tried and got quickly rejected, so thanks for nothing. We then called another Firestone nearby on Crimson rd and they said no problem, we’ll run the diagnostic tool and it should turn it off, sure enough it did. That Firestone gets 5 stars for being competent and helpful. If you have a German car I would not take it here.
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January 2023 by Cassandra Balmes
Firestone aligned our truck and did a great job. They were quick and efficient. Casey at the front desk was easy to work with and answered all my questions. This team is top notch! Thanks guys ?
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January 2023 by Cheryl Silvieus
The pricing was very fair we received very prompt service and even financed 4 tires interest free for 6 months. Overall excellent experience I just think it would be nice if they had shuttle service.
