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January 2024 by Travis
Tyler helped me in the front. I showed up way before they opened and every single employee showed up well before the start of their shift. These guys are dedicated to providing a premium service experience every single time. Can’t thank Tyler enough for getting me and my family back on the road after so much trouble with various other tire shops. Check this place out!
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January 2024 by Tom Gordon
Great service!
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January 2024 by Mike M.
My son took his car in for an oil change. The grease monkey there told him his control arm was hanging on by a thread and his tires were bad. They gave him an estimate of $1100. Took his car to a real mechanic and the only problem was a motor mount. We had just bought him new tires less than a year ago and he only drives to school and back. I've had a problem with this place before and had I been in town I would not have let him take his car there. STAY AWAY FROM FIRESTONE. They have no idea what they are talking about and if they do they are just trying to scam people out of money.
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January 2024 by Khoa Truong
I have been customer with firestone for a long time. I had my tires replace 2 years ago, and recently they start to shaking on the high speed. I took back for them to check. They told me because I park at 1 spot for long time and it create the flat spot, and since I have not rotation every6 months with them. My tires warranty is voided. I was not happy with it, and the car is every day driving car not park at 1 spot. I took the car to local tires shop ( Gunnel's Tire on Gilbert and McKellips). My tires are just out of balance. The car is driving condition back to normal with just tire balance for over $100 instead of replace all 4 new tires. Firestone lost me as a customer.
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January 2024 by Greg Lyall
Professional, good honest recommendations, without being pushy, work was great and timely as always. Will continue to return, thx ?
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January 2024 by brad Oltmans
Bills leadership and proper staffing difference this year . Always on top of their game
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January 2024 by kimberly rose
I took my car for all 4 new wheels, I asked to include a lifetime alignment. When my car was done the alignment was worse than before so I came back, they then explained that my suspension was out of the socket. I asked them why they did the alignment if it was, they made me pay it anyway ($170). After I got my suspension fixed, I tried to come back for a free alignment due to them stealing my money and I paid for a lifetime. The manager gave me a fake name and said I never bought the lifetime and cussed me out on the phone. I have never been so disrespected, stolen from, lied to from a company. I spoke to corporate I was told they opened a case but I never received a call back or anything. This entire company is a SCAM
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January 2024 by John Kemper
Service manager did a great job of reviewing what I wanted done and recommending additional services. Service was quick and performed while I waited.
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January 2024 by Teresa Garcia
BEWARE !!!!! Manager is very rude, shady, unprofessional. I will never give Firestone my hard earned money.
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January 2024 by Alex Booker
STAY AWAY from this shop full of crooks and con artist!!!!!!!
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December 2023 by Romelle Bohannan
We just needed air in the tires. We drove up, and the nicest young man named Seth came out to help. We didn't even have to say anything. He grabbed the air hose and asked to see the sticker inside the door for proper air pressure. All with a smile and making cheerful small talk.We had just been to Goodrich to get the tires filled. A young man about the same age as Seth, walked by twice making eye contact and didn't give is the time of day.Seth made me feel valued. It makes me want to come back when I need real work done on my car. I know if you valued me just putting in in my tires,you will take care of my auto needs in the future. I will be sure to pass on recommendations for your business to others.Your worker Seth is an amazing member of your team!
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November 2023 by Kye Nic
The attention to detail that is paid at this shop is great. Always confident with the work being performed when I bring my vehicles here.
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November 2023 by Dino Belvedere
Men are Competent very pleasant. Easy to work with they go out of their way.Found a good place to bring my automobile for everything
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November 2023 by Malinki Fox
Your hours on Tuesday say open until 6pm. I called at 5:45 and 5:50 and let the phone ring for 2 minutes each time. Trying to call you back after you left me a message about my car you’re serving. You are not closed until 6 yet you CHOOSE to not answer phones. Worthy of a star review since I needed to know what was going on…
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October 2023 by Nick G
I've never been to a shop that had less accountability or advocacy for their customers. Bill will gaslight you and tell you you're wrong any chance he gets when it comes to approving or denying warranty work. I had 4 tires fail 3 years after purchasing from Bill at Firestone. Less than a year after purchasing them, they said the vehicle needed another alignment (performed at Firestone) and I invoked the 12 month warranty on the $95 alignment service I paid for when the tires were installed less than 9 months earlier. They said the warranty didn't cover re-alignment, and that I declined the alignment. They used that as part of the basis for denying my claim. Not only were the tires prematurely worn, but cracking throughout the tread and sidewall. A clear failure of the tire, that Bill did not want to claim ownership of. 3 years ago I paid just over $850 for 4 new tires, an alignment, and oil change. Today, Bill wanted me to pay over $800 to fix the problem they sold me.The amount of times Bill blamed me, and tried to wiggle out of the situation was embarrassing, and completely unprofessional. I can't with good conscience recommend this shop to anyone I care about. After leaving Firestone upset, we went directly to one of their national competitors where my girlfriend and I were treated fairly, with kindness, purchased a premium 80,000 mile tire instead of a 50,000 mile tire from Firestone, gained a lifetime warranty, and saved $300. Bill at Firestone inspired us to check out the competition, and we're so glad we did!Shop around and do business with people who stand behind their work, advocate for their customers, and do what's right. Unfortunately, Bill at Firestone is all sales, no service.Services: Tires
