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March 2024 by Stacie Easterwood
Very friendly and efficient.
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March 2024 by Bryce Lane
I scheduled an oil change 3 days in advance and went in for appointment and said they didn’t have time for that. So I took off work early for them to say they are too busy.I’ve been to other Firestone’s and had amazing service. I would not recommend this location. Not good service at all.
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March 2024 by Kathleen Kasper
Great store! Friendly and informative. I will go back to this store when I need new tires. Thank you for treating me so nicely. You made my day.
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March 2024 by Ryan Parkhouse
This location never fails. They were quick to act on my puncture and it took about 45 mins to get it in and done.. Couldnt be happier as I had a rough day!
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March 2024 by Blair Krepps
This Firestone should be ashamed of themselves, especially the manager. Ben, about to put a deposit down on the tires. I found the tires cheaper somewhere else. Try to get my money back and he argued with me about it. Sonia is to say I will never do business there again and I'm going to get a hold of the regional manager and get him terminated from his position when Ben was very rude and unprofessional
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March 2024 by Eddy P
Ben is amazing! Thank you guys so much!
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February 2024 by Paul Doutsas
Beware. There are many one star reviews here for a reason. Took my car in and was over charged and made to waste hours on end. Even when I showed up on time for my appointment. This place was once a great place a few years ago. Since then it’s been straight downhill. $400 to recharge my AC and get my car diagnosed. Funny, I still don’t know what is wrong with the vehicle. My intuition and experience tells me something shady is going on here. Stay away
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October 2023 by Dave P
Took my car in last weekend for a coolant leak that I could smell and have been adding (very little) coolant. The said it was a hose. They said they fixed it. I still smell the leak, even worse than before. I'm adding more coolant than I was before I took it in. Waste of $450. Never again.
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October 2023 by Karen Pelland
Have only had great service here. I feel confident in their work and don't feel like they try to up sell me on anything. Honest about what needs to be done vs what can wait. Convenient to work my workplace and good customer service. Wouldn't hesitate to recommend them!
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October 2023 by Karman Rose
Wow! Didn't even have to get out of my car. Very friendly. Butttt.... they didn't wipe off the oil from the undercarriage and it dripped on my driveway!! My hubby was pissed!! He normally changes the oil and always wipes it off so it doesn't do that. But, I did this for him to save him time. Now, the saved time will be spent cleaning the driveway.
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October 2023 by D. C. Brooks
If you love giving your business to rude people look no further! I give them 5 stars on becoming impatient and hateful when you don’t know all the answers to their questions about your vehicle (which one of us gets paid to know these things again?) and 5 stars on hanging up on you if you have to cancel or reschedule an appointment. Great job, Firestone in Apache Junction!
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October 2023 by Matt Middaugh
Absolutely unprofessional, rude arrogant pieces of garbage. Will argue with you and give you attitude for just asking a question.Take your business elsewhere. Gotta love the quality of “customer service” these days , pathetic. Also the fat , ugly, psoriasis arm pig that works behind the counter is the most unprofessional person I have ever met. If I could give a negative 5 stars I would, you know your place of business sucks when other locations agree
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September 2023 by Nathaniel Ruppert
Appointment- Forget about online appointments because it's a waste of your time. I had appt for 130pm for oil change and Front 2 tires replaced. 15 minutes before they close at 5pm I come inside and inquire about my vehicle it was never done, but we can have it in after these 2 vehicles and get it done. No thank you! I don't play or pay for rush jobs. Always the excuse is like every other place" were short 2 techs"- then be honest up front when i come in to check in for my appt.. I do many reviews for Google on business and I do not RECOMMEND this business...
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August 2023 by Motorcycle Chica
Very rude when rescheduling my appointment because they overbooked. She said, "You can come on Sunday or not." So rude. I'm glad this happened because I wouldn't want someone who is so careless to work on my car, let alone make sure it's done correctly to ensure the safety of my family.
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August 2023 by Katherine Brower Winter
This is the second time when have gone to this location. The 1st time my tire was leaking air and wouldn't hold air, I was unable to drive it. The staff there was rude, extremely unprofessional and said that I would need to go to another location they don't have time to look at it. Although it is their tire, work their road Hazard warranty. The second time we need to just get the tire patched. The rude unprofessional staff stated that they can't legally patch it cause of the trend, and that the tred being like that is from being over inflated. My car was just at Firestone on Main St and Power 3 days ago getting a patch done due to a nail. When they did the tire, the inspected the whole car, guess what I still have the paperwork, all the trend on the tires is perfectly fine, and on top of that they were the only ones that put air in itI would HIGHLY Advise for you to stay far far away from this Firestone. We left the and went to Main St & Power they patched my tire with no problem at all, and the tred was at a 4 inn the location that patch was.
