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December 2023 by Kim C.
This dealership is sure quick to sell, but very bad customer service especially in Service department. Have waited over 10 weeks for a part under warranty and have yet to get it. No call, no follow-up. Went across the street and bought the $15 part, stopped in to schedule for installation and two service reps, one on a personal call totally ignored me and the other looked and got up and walked away! Do not buy the "Detail" plan, they simply wash your car and bring it out. Jackson's does a far better job on a car wash! Had the oil change done and they did not reset the oil life and when I called, "You can do this yourself rather than drive all the way here". If we handled our customers in this manner, we would be out of business so fast!Most definitely needs customer service training all around.
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November 2023 by Sheila D.
Both my husband and I have experienced terrible service from this dealership. The service department doesn't seem to care about problems with our vehicles and just seems to brush them off. They lack follow up when parts have been ordered and just overall seem like they could care less about our business. We will not buy from this dealer again. unfortunately we are pretty much forced to get service here while vehicles are under warranty. Very disappointed.
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October 2023 by Suzanne M.
We took my husbands GMC canyon in on thursday night so they could look at what is wrong with it on Friday and Saturday. Service guy said they work on saturday so we figured we would have it back on Monday. called this morning (Monday) and they have not even looked at it.
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September 2023 by Charlie W.
Service great. Been trying to buy a new truck for a week. Was told I wasn't interested when never said that. Manager said he'd call back with numbers never heard from them. Keep playing games. I wouldn't be able to work if I did this to a client. Very bad business to a loyal customer
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August 2023 by Alyssa J.
I called this dealership to inquire about inventory on a new 1500 Denali Ultimate- asked if they were charging MSRP like others in the area. They informed me that there was a $10,000 mark up. When I mentioned no one else in the area is marking this particular vehicle up anymore and I wasn't willing to do that, the sales representative said, "call us if you change your mind" and hung up on me. It was the shortest, strangest car dealership call I've ever experienced. Needless to say it left an awful taste in my mouth. Will never go back.
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April 2023 by Saul F.
If I could give this place a 0 Star I would. They were quick to sell us the car, sign and take our money but something as simple as detailing the car even after the 2nd time we asked and dropped it back off couldn't be done. They sold us on a special paint and interior shield but never treated the car because it was filthy. At this point we are tired of driving back and forth and being without a car so it can just sit and they can give us the run around. Nothing was explained about the car features and there was no care past us signing for it. The key fobs batteries were dying, it's just ridiculous that they were so accommodating to make the sale but handed us a car that wasn't even clean. Something so simple!!!!!!
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December 2022 by Jim B.
WOW! I called on an AT4 Sierra and spoke to a sales guy (I can't remember but it might have been Larry) on the phone. They were trying to mark up the vehicle by $10,000 over MSRP and the vehicle wasn't even in stock. This guy was beyond pompous in his tone when I asked why they were marking up the vehicle so much. I literally hung up the phone and called a different dealership with the same exact truck with the same options in stock and they didn't charge a single dime over MSRP. All I had to do was drive a few miles further to make my purchase. STAY CLEAR!
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November 2022 by Ana S.
Do not buy car from this place . They are full of shit . You buy all the car package with all the maintenance covered and warranty . That's baloney !Try to use the fake expansive package to see if even coverage one simple thing . Customer supposed to be first but not at this place . From the beginning to the end do not trust .
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June 2022 by Adam J.
Wow! My experience at this dealership and with Kerry H was absolutely top notch and amazing. Never once felt any pressure. I explained what I wanted, what I was looking for, he found it, explained the details, we talked as if we were friends sitting at his home, closed the deal and away I drove with my new 2022 Sierra! Honestly one of the best experiences I've had in buying a vehicle. No fluff, no bs, just a great experience. Finance department honestly was amazing as well and she made the process very smooth and seamless. Experience was so great, we came back a few days later and got my wife a 22 Terran. Thank you again Kerry! I would definitely recommend this dealership.
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December 2020 by Mark Mesa
Refused to do an open recall- NHTSA# 00V110- for a fuel leakage problem I have on a GMC van. So, if it catches fire, I guess I'll sue them, unless I die in the fire.
