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February 2025 by Richard Milburn
Poor response time from pharmacy on automated system. Not allowed to make direct contact unless doctor. Called and told callback would be with in hour but no response. Second call did say pharmacy closed. Poor customer service
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December 2024 by CHM Shriner
Bad bad bad! Can’t speak to anyone in the pharmacy to ask a simple question - is my prescription ready for pickup. And the phone system is an absolute joke! Either update your phone system or allow the customer to speak to someone. Simple.
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November 2024 by Brenda Cruz
Rude staff :(
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August 2024 by Kordell
I was told to hurry up at self checkout and not take to long when there was hardly anyone in the store. You don’t want my business or what?
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August 2024 by John Franjo
I saw him slam the gate shut before was even 6 o’clock while people waiting in line. It’s like 114° so it’s inexcusable.
Should be fired
CVS is the worst I’ve seen at least in Arizona not other places they close the gates before it’s even 6 o’clock the route to the customers clearly putting in time and that’s it.
There’s a lot of other choices around. I live close enough to walk to this one. Saw them Turn away the customers because it was 6 o’clock yet I know people traveling my way to get here. Only have the door closed before extremely frustrating.
Staff does not care at all observation recent person. I’ll go somewhere else it’s convenient. I transferred all my medication from here to best RX about six months ago for some reason I thought I’d try again but it’s the same Nasty and horrible service horrible service.
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May 2024 by Sara F
The cvs closest to me closed down for good. I was thinking of switching over to the Walgreens near this cvs (bc they have a drive thru). Well, I had a rx sent to the walgreens and they didn’t receive it. After calling them several time then my provider - I finally ask my provider to send it this the CVS on mesa dr and brown. What took all day with no luck at Walgreens, took this CVS about an hr to fill. Thank you CVS pharmacy for providing excellent service and getting my rx before closing for the day. I no longer care that you don’t have a drive thru lol.
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May 2024 by Ali Farmer
I had such a good experience at this location that I am compelled to leave a review for two specific people that helped me tonight. First , Ayla in the pharmacy was absolutely wonderful. She had such a positive attitude and I was very grateful for her. And then as I was checking out I was helped by a gentleman named JC! He made sure I got my extra care rewards and was patient enough for my son to go run and pick out a drink so that I could get all my free rewards!! It is hard being a single mom and when somebody shows so much patience and kindness I am very grateful.! Thanks guys!
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May 2024 by Kathy Odom
Buying prints of my pictures. The tops of the heads were cut off and the color looked just terrible. They were rude about helping me.
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May 2024 by Brittany Conroy
The store manager Juan is so kind and was very helpful!! Juan’s customer service made my day!! I had a wonderful experience in the store and will absolutely do more shopping at this location!!
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May 2024 by A M
I'm not sure why there are so many negative reviews of this CVS Pharmacy. I've been going there for several months and have had nothing but positive interactions with the staff and store. The staff are always friendly with me and I enjoy going in there to pick up my prescriptions each month. I have a positive attitude when I go places like this though and I think that has a lot to do with how human interactions go in general. Big thanks to the CVS Pharmacy staff for being friendly, fast and courteous!
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May 2024 by L Rials
I always choose CVS over Walgreens but this particular location is 0 for 2. The website shows that they do walk-in vaccinations so I went in with my son for them to tell me that they didn't have any thawed out. We stood there for several minutes setting up appts for him and I for the following evening.
I left work 30 min early and went out of my way to go back to this location just to have them say that they deleted my son's appt because they didn't have his insurance. We could have given it to them the prior day if they asked for it but they didn't. They didn't call, text, or email about it either. So instead of them just entering the insurance info when we showed up, they said they were too busy and to reschedule. No way am I going back to that place a third time. Why would I trust that the third time would be any different if you already didn't honor your website by taking a walk in and then didn't honor the appointment when we did it that way?
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May 2024 by Andrea DLS
HORRIBLE pharmacy .
Everything in here is always down . The money order , the photo center . The pharmacy has you on hold for 30-40 minutes then you show on site and they brush it off like “hmm I didn’t hear the phone ring”! They don’t warn you when they put your medications on hold, they don’t even bother following up by doing their job on calling the insurance to release the medications . So now you have trouble receiving your medications on time because they slacked on doing there job on getting renewals or even answering their phones. I dont know why they have the app if it doesn’t even help or work
Trash store.
Then the staff complains “I’m doing both pharmacy and front end, you need to understand that”
They basically lie. They say your prescriptions are in hold due to insurance not approving it , but in reality they just don’t do their job.
I had a situation where my insurance was approving everything but the pharmacy was lying to my face saying my insurance was the problem.
I get on the phone with my insurance. They tell me there isn’t any issue that it was already approved and ready to pick up.
Right then on the phone call I get a message from CVS saying my prescriptions were ready to pick up.
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April 2024 by Cat Stamper
This pharmacy shouldn’t be open. I had a medication prescribed to me, the pharmacy wouldn’t give it to me, and claimed that my insurance was not cover it, when I called my insurance, my insurance said that they were covering it, and then this pharmacy would not pick up the phone for my insurance or for me. When I called back this morning, the pharmacist by the name of Fry Was very rude and unprofessional And hung up on me after I voiced my frustration. NEVER use this CVS!
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April 2024 by CPLUM DRUM
Nightmare getting anything refilled. Horribly, rude counter staff. Switched to Walgreens.
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March 2024 by Katia Woods
Took 30+ minutes to get my medication, they only have 2 people running the pharmacy registers and when they call your name they don't announce loud enough. Will be going to the Walgreens in the future.
