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October 2024 by Dax “Battle” Oliver
my girlfriend and i went into cosmo prof with a pair of clippers that we were looking to return. the female employee working the front desk was kind and very helpful in assisting us but when she needed to get the manager, Char, she came out with a rather poor attitude. her demeanor was less than professional at best and at worst her attitude was degrading. we understand the nature of the company’s policy and why we couldn’t return the clippers, however, we were intending to purchase a new pair and some trimmers as well. but because of Char’s poor demeanor we took our business down the road to Saloncentric.
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November 2023 by EFN Eddie
Out of what I needed.
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July 2023 by Whitney W.
Honestly the staff are extremely rude, as stated by everyone below. My daughter is just getting started, she is trying all different types of products to try to get results she is looking for. Every time she goes in they lecture her about her purchase. Not sure what that is all about but she does not want to go in there anymore so she sends me. It is absolutely horrific how they do not support the new comers in the industry!! Why are they there anyway?? They are alienating their clientele!! My daughter is a driven young adult, always thinking on her toes, why can't people lead these kids with dignity and honor!! There are so many reviews stating the same thing I am and obviously the store staff are not getting the message! She will get her products from another store! If you wonder why you are struggling and can't make your sales numbers take a good look at yourself!!
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March 2023 by Eddie
Out of what I needed.
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November 2022 by Macer Bean
Huge selection of supplies and the lady at the desk helped with all my questions.
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November 2022 by Macy Lee
Huge selection of supplies and the lady at the desk helped with all my questions.
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September 2022 by Marie Montgomery
Not open at 8am on Saturdays as advertised. I suggest calling before going out of your way.
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September 2021 by Jan Hermes
Girls are always great...Char and Melinda are so nice
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December 2019 by Heidi C.
The manager here is the worse! When i walked in, she was chit chatting with another employee & didn't even acknowledge me or asked if i needed help. She was very rude & not very helpful at all during the time i was there. At time of check out, she told me i couldn't buy certain things. I been shopping at cosmo prof and other professional stores (including in California) for six years and have never had an issue until now. Yes, I am licensed. Took my business elsewhere & was able to purchase what I needed. PLEASE GET A NEW MANAGER Asap! Current manager needs to get fired.
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November 2019 by Lenae C.
I love this location!! The girls behind the desk are always super nice and helpful to me. And the best part is my two-year-old son that comes in there with me they always give him a s***** and they're always super nice to him as well!
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June 2019 by Heather M.
Even though they have lots of stuff the three locations I have been in are all snobby rude and think they are so much better than the ordinary person. I refuse to shop there for my supply's unless I can not get my product anywhere else.
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June 2019 by Caroline B.
Cassandra the manager is very grouchy and not kind. She talked down to me and gave me no help or advice. My dad who is a lawyer had to call her for me to get any information on what I needed help with. She didn't take me seriously since I'm young I'm guessing. On three occasions she has been extremely rude to me and hasn't given me the time of day. If you want to be treated with respect and have a positive experience I do not recommend going to this location.
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April 2019 by Paris P.
I AM OUTRAGED. The lady working at the front desk was so rude, we showed up 5 minutes before closing and she almost refused our service and then when we were shopping she kept reminding us that we only had 2 minutes till check out, while we checked out she was SO RUDE, I am never coming back to this location and I don't recommend you do either.
