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May 2024 by Mary Jo Borgognone
Horrible customer service. Had a scheduled meeting last week with a banker to switch account to a local branch. Wasn't allowed to speak to the banker I had the appointment with, they took my documents and made copies and said they would call me Monday. It's 3:15 and no one has called to update me. Tried calling the branch twice and the recording said noone available to answer please call later.
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February 2024 by Kathia G.
Set up an appointment to set up my account, Rane was great in helping me with that! Did not have to wait very long at all. He was very kind and efficient
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December 2023 by Beth Zallar
I am new to Arizona and to Chase Bank. Met with a personal banker and with a bank teller, and both were very informative, friendly, and welcoming. I felt very comfortable and grateful that I picked the right bank.
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September 2023 by jswan2390
$12.95 monthly service fee
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July 2023 by William Johnson
Horrible visit with this branch. I went in and open an account and turned away, told there were no banker’s available. The branch manager to the left of entry shooting bottles in a trash can, goofy. Bad business actions today. Anyone can call me from this branch and ask me questions if they like.
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July 2023 by Martha Strauss
Bad consumer service.arrogant.No time for service but all the bankers do nothing. No people araund only my self. No time for anything else
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July 2023 by JOSHUA TOLMAN
Bailey Was Awesome with helping me open a Account. Nice Bank
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June 2023 by Beth H.
Went in to open a new account for my son at 4:25pm. The teller wouldn't even let me talk to anyone. Said it takes an hour to open an account and they close at 5pm. There wasn't a single person in line, 4 different people sitting in their own cubical without anyone there. Not sure who the manager is but when I worked there 15 years ago I would have been in so much trouble turning a customer away. I guess I'll take my son to another bank and get him establish with a bank that wants customers.
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June 2023 by Doug Hurst
Had to give them one star just to leave a review, also because the "SH?T" emoji wasn't an option.CHASE Bank thinks that they are the only bank in town, & with that in mind, they think that they can charge... THEIR CUSTOMERS a $25 monthly service fee.Why? Because I don't have a high interest rate, MAXED OUT Chase credit card?!Anyways, I couldn't pull my $18K out fast enough.Do your part... close your Chase accounts, so we can close the coffin lid on Chase Bank in this state!HELLO BANK OF AMERICA!
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April 2023 by Tyler Jones
We came in on the wrong day for our appointment by accident, and Rafael still was able to help us out super quickly. This is a very nice branch
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September 2022 by Pat Walsh
I will never return to this branch of Chase. Customer service is terrible. Get the feeling no one is important there....all about being "fair", so who cares if you can't set up meeting with banker until next week. Who cares if you tried ten times to set up meeting online. Impossible! I will try another branch bank and if it is as bad, I will move my money to another bank!
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August 2022 by Olivia G
Best chase branch I’ve ever been to. I come here weekly for our deposits and change and their customer service is always top notch! They are always greet me, ask how my business is doing, and assist with anything I need. By far the friendliest staff at any bank I’ve been to, so glad they are so close to wear I live.
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June 2022 by Liam McClincy
Do not open a business account at this location they have their heads somewhere else. Specifically Raphael a relationship banker does not know what he is looking at on a screen. I have had my business account open for a week and I still did not have my card in the mail so I called and asked if they sent it to the correct address and they did not send it to the correct address they sent it to the wrong address that I specifically numerous times told Raphael the correct address to send the card to. He chose to ignore those multiple occasions of me telling him where to send the card. So I called and tried to get an answer he did not answer so he called the next day and told me that he was going to overnight a new card. So when we got off the phone I decided to go to my old address and see if my card did get sent there and it did so I got that card tried to call Rafael to ask if it is active he chose not to answer again so I left a voicemail an hour to two hours later I tried to use this card and it did not work I tried calling Raphael again and he did not answer again. So I had to go to a teller the teller was very nice and did her job but when asking Robert who seems to be the branch manager if I could activate this physical card that I have that it was sent to the wrong address and just cancel the card that Raphael has in transit I was told this can't happen and I now have to wait two to three more days to received my business debit card so now today I have to use my personal card and reimburse my personal with my business later on. I am not happy with this service whatsoever I am a new business owner and this is a brand new account and I am already dissatisfied.
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February 2022 by Olivia L
Best chase branch I’ve ever been to. I come here weekly for our deposits and change and their customer service is always top notch! They are always greet me, ask how my business is doing, and assist with anything I need. By far the friendliest staff at any bank I’ve been to, so glad they are so close to wear I live.
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February 2022 by Albert Schwartz
I want to publicly thank two of this Branch's outstanding employees, Danielle Quarentello and Margaret McCoy. Intelligent, resourceful. innovative and just plain delightful to talk to. Answered every one of my questions. They are real assets to the Branch. Thank you both for helping on my behalf. Keep up the excellent workAlbert M. Schwartz
