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January 2024 by Pedro N.
Store is always well stocked, workers are helpful and friendly. Their hot food is always delicious. Seafood and meat departments are well staffed.
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January 2024 by Kelly C.
I ordered a cake 6 days before I wanted to pick it up, and payed for tres leches. The person who took my order kept asking what kind of filling. No filling I'm ordering tres leches. I just wanted it to be a regular tres leches cake with blue letters that said happy birthday angel.when I picked up the cake it was 49.00. it was a totally blue cake. It was so blue that our teeth and lips and everything were blue for 2 days. How did it get so screwed up I have no idea. Half of the people at the party wouldn't even eat the icing. Half the people wouldn't even eat the cake. I have no idea whose idea was to put that bright blue icing on that whole cake. It was pretty disgusting. I'll never order a cake there again.
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November 2023 by Mike C.
Great place to get authentic Mexican grocery items. Oh been been going here since it first open when I used to live just down the street. Their cafeteria area is awesome and a great place to get lunch. I only take away 1 star as the younger generation seems to hate being there and make it very obvious. Bring back the hard working Hispanics I grew up with.
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October 2023 by Brandon S.
First off, I love these kinds of markets, with tons of fresh Mexican food available. On this trip, I had a weird experience while ordering lunch at the counter. For some reason, I apparently was invisible to the people serving the food, because I was skipped over several times, although I and quite a few other people were clearly in line. I was trying to avoid making a scene, but a woman behind me in line noticed and spoke up in my stead (thanks for that). Food was good, but not sure why it was so hard to get.
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October 2023 by Brad H.
Best Manudo in town! The food place is inside the grocery store. ,......................
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September 2023 by Trouva D.
Let's talk about the good: this market is a great place for getting Mexican product, from vegetables, fruits, and other good, their Salsa Verde de mocajete is my absolute favorite, and well, truly, for me, it is the mostly the only reason I come to this place. I can get other products from any other Mexicano market. Now the reason for giving one star. I stopped by o Friday Sept, 8th early morning to get my favorite salsa, (almost as good as Moms' salsa) it was about 0730, and since the self check out is becoming the norm, all of those check out registers were open, all of them were in use. two costumer had their shopping cart full.... full... using the self check out registers.... ABSOLUTELY UNACCEPTABLE. I voiced my frustration to the only register attendant, which; she was doing a good job helping all the costumers who did not seem to have an understanding on the use of such registers. She directed me to the manager, and I voiced my frustration to her as well. my frustration was related to the fact that: 1: all of the registers were in use, 2: two of them were being used by costumers who had a full shopping cart. and two more, were used by costumers who seemed to have trouble using the self check out registers. the response from the manager was that there would be one at 0800. at this point the manager suggested I call corporate.The worst: I liked the manager's suggestions and called corporate, twice. what I got during the calls, was an offer to a voucher or a wall mart shopping card, the first person who attended me, understood I was not interested on the card, nor the voucher , but rather I want to talk to someone about my poor experience. on my second call, the attendant was very insistent about the offers, voucher VS card. I was firm and and kept asking her to please connect me with someone who would listen to my complaint. she kept pushing the "gifts card and or voucher" so much that I actually told her that since she was not been helpful with my concerns, I would hang up before getting pissed off and start yelling at her.UPDATE: THANK YOU MR B.M. FOR YOUR RESPONSE. NOW WHY AM I WRITING ON CAPS? IT IS VERY IMPORTANT FOR YOU AND OTHER PEOPLE WHO MAY TAKE THE TIME TO READ MY REVIEW, TO UNDERSTAND THAT IT WAS NOT ANY OF THE ATTNEDANTS LACK OF ASSISTANCE THE MADE ME MAD, IT IS THE FACT THAT, AS A CORPORATION, YOU DO NOT HAVE THE APPROPRIATE AMOUNT OF EMPLOYEES TO ASSIS COSTUMERS WHO ENJOY DOING THEIR WEEKLY SHOPPING EARLY MORNING. BOTH THE ATTENDANT AND THE MANAGER/SUPERVISORWERE HELPFUL. V E R Y H E L P F U L. I HOPE THIS MAKES IT CLEAR. MY SECOND ISSUE WAS, WHEN I CALLED COSTUMER SERVICE TO MAKE A COMPLAINT, AND ALL I RECIEVED WERE ATTEMPTS TO MAKE ME FEEL GOOD BY OFFERING ME A GIFT CARD AND/OR VOUCHER. AND THERE WAS NOBODY WHO WOULD ADDRESS MY CONCERN/COMPLAINT. LEAVE YOUR EMPLOYEES ALONE, THEY CAN ONLY DO SO MUCH, ESPECIALLY IF YOU DO NOT PROVIDE THE APPROPRIATE AMOUNT OF STAFF TO PROVIDE APPROPRIATE SERVICE TO YOUR COSTUMERS. I'LL SAY THIS ONE MORE TIME. A COSTUMER WITH A FULL SHOPPING CART, REGARDLESS OF HOW EARLY IT IS, SHOULD BE ASSISTED WITH HIS/HER CHECK OUT PROCESS AND N O T U S E THE SELF CHECK OUT REGISTERS.
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June 2023 by Gisselle S.
If I could give them 0 stars I would. I came in for lunch and had the worst customer service. As I was trying to order food the lady in the taco section was super rude and had an attitude the whole time. I proceeded to ask for a fresh pressed juice and the lady didn't even bother to clean out the machine from the previous juice she made and halfOf my juice was the previous juice. The juice was nasty and lady and rude manager both refused to remake my order even after I kindly asked them too. The place is always full and they can't keep the line going. Do not recommend coming here.
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June 2023 by Jerry T.
1118 E. Southern AveMESA, AZ 85204Store 507(480) 969-1270LosAltosRanchMarket.com
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June 2023 by Denise M.
Wonderful variety of Spanish foods and products: Juices, bakery, takeout, tortillas, fresh fish and meat too. Busy place. Friendly service. I appreciate their Accommodating my non fluent Spanish too. I purchase cleaning products and roasted chilies here too.
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May 2023 by Vanessa G.
As much as I love coming to this store for authentic food and groceries, it has never once been an easy check out process. Whether it be through self checkout or going through the cashier lane. This store has the absolute worst customer service! Employees are never helpful, majority of the time they are too busy having conversations with others instead of doing the job the got hired to do, and getting paid for! Today was the worst experience by far, we were in the self checkout lane and of course a message pops up stating we needed assistance due to buying alcohol, the employee who was supposed to be assisting and clearing the message was standing behind us but too busy chit chatting away. Not one time did she come by and clear the machine so that we could continue scanning our items, again too damn busy having a conversation. This store needs better employees, the way it is managed is pure garbage. You don't want rude customers do your effing job.
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May 2023 by Greg K.
We were having a couple of friends over to watch the Sun's game and wanted to do some Mexican Food since it was Cinco De Mayo . We know that Costco and Trader Joe's have prepared Carnitas but I decided to try and find something like the "Northgate Market's" in Orange County , Ca . I found Los Altos on Yelp and I am so happy I did . When we walked in the store being tempted by the Pan Dulce's just as you walk in the door and when stepping inside the rest of the store and it was immaculately clean and inviting . We arrived at 7:30 AM and went to the Cardenas Taqueria counter and asked about Carnitas and were informed that the Carnitas would be ready around 10 AM . As we moved into the store we came upon the Tortilla making operation and saw the fresh , warm tortillas that came in a package of 48 , way more than we needed but they were so fresh and $3.99 for the package ( they are the best tortillas I have ever had ). We went to the vegetable area and got the veggies we needed and were impressed with the freshness of everything available . I went back at 10:30 and got the Carnitas , Refried Beans and Rice. We prepared the dinner and the Carnitas were the best I have ever had as well as the great rice and beans . We will be back and enjoy this feast again and try some of the other options available . They also had fresh Cacique cheese and many other cheese options and I purchased some of the Cacique cheese . The best Mexican dinner I have ever had and hope to enjoy again soon .
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May 2023 by Mary D.
I am only reviewing the food court at this Ranch Market. I love this place and i love the food from this market. You cannot go bad with their tacos or any other food there...however...they need some sort of system to get people through the line faster. It seemed unorganized. There was a line of 20 people while i was there and it took a good 20 minutes to get through. This was about 1 pm. We wait because the food is good but the wait is frustrating. Please, someone in management, try and get a aystem to get people theough the line faster. Food 5 stars. Service alow. Ambiance, cafeteria atyle.
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March 2023 by Gladys T.
The food had amazing flavor and it should be a stop on any trip to Arizona! They also make sure to get you your food as fast as possible, and ensure that you have great service.
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February 2023 by Flor F.
4 of 5 times juice extractor was down, . Not happy at all, do not sell juice if you are going to have juice extractor down 80% of the time, or lazy employees? Just saying going to Genuine Fresche better.
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January 2023 by IvanTweet C.
Tacos are great & cheap! What more do you want? Definitely a great spot for lunch tacos!