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November 2024 by Sara Clayton
Brought my car in for break issues, this place is amazing Lori and staff were so friendly and helpful, service was very quick! will definitely use them from here on out for any car repairs needed!
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November 2024 by roman macias
Went in for rattling noise in engine when accelerating. They explained that I needed a new transmission. Later that night I open my hood and found my battery cover not even attached, loose bolt on my auxiliary battery and wires as well. Took it next day to other shop and said it was a missing screw and fix the problem and put everything back to normal. Disappointed and waste of time and money. I also took a video if the manager want to see video.
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October 2024 by Crystal Sarazin
If I could give them a zero star rating I most defiantly would! My husband took in the truck to get it fixed. He spent over 1k . They left old parts on the truck that left me stranded in this hot Arizona heat. They promised him a spot the next day to fix this problem which we were very appreciated for that as they were going to fix their mistake. Then my husband took time off of work and left early when he should up they gave his spot to someone else. Horrible customer service after all. I would not recommend anyone going to this place.
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October 2024 by chris m
Manager Lori is wonderful very helpful. Technicians are amazing! Precision work in a timely manner. Fair pricing. Thank you Team at #151
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October 2024 by Alyssa Grone
I will definitely be returning here for all future car maintenance! My first time at brake masters and I had a very wonderful experience. I needed my rotors resurfaced and they were very skillful, quick, professional, and friendly! I would say the price was very affordable as well. Just an all around great experience. They even followed up with me the next day to make sure everything went smoothly for me. (:
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October 2024 by Rachael Henderson
The staff was super friendly and attentive! They quoted me about and hour for full repairs and had it done in 45 they were great!
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October 2024 by Giovanni M
Place did an oil that was higher priced than the sign they had outside. Then they told me I needed brakes and said rotors couldn’t be cut. They quoted me about $500 for front brakes. I told them Midas was cheaper the guy at the front said he’s never heard of Midas. I thought that was funny but I went to Midas where they were able to cut my rotors and I got my brakes done for about $200. Will NEVER go back to brake masters for any work on my car whatsoever. I advise you all to avoid this establishment as well.
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October 2024 by Dante Satcher
I recently visited Brake Masters to get some car issues sorted out, and I couldn't be happier with the service I received! The team did a fantastic job diagnosing and fixing the problems with my vehicle. Not only were they efficient and thorough, but their customer service was also top-notch. Colin was the main person I interacted with (shoutout to Colin) but everyone was super friendly and incredibly helpful. I highly recommend this Brake Masters for anyone in need of reliable and professional car service!
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October 2024 by Michael Dunavant
I appreciate your honest diagnosis.
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September 2024 by jj az
Wanting for a suspension evaluation was not told I was going to be charged anything for them to look at it $48 later never took off my tires walked around with a flashlight Will never go back been a loyal brake Master customer for years
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September 2024 by Donella Lindsey
Great deals and great customer service!!
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August 2024 by Gail Jozitis
Handled my problem with my vehicle in a timely fashion very professional I will be going back
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August 2024 by Paula Rubin
Great customer service, I needed a lot of work done on my ? car. It was expensive but they found me coupons and gave a bit of a discount! The work was finished in a timely manner and I've been going to the same location for years and never have had a problem where "one thing is fixed then another thing goes wrong" with this shop. Thanks ?
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August 2024 by Matthew Troxell
Called because the Brake Masters location I had repairs done at had a phone issue. Even though my questions regarding the previous work was completed at a different shop he took the time to look up my account and answered all of my questions. Not a customer and killer customer service.
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August 2024 by Daniel McClendon
On Thursday, I took my car to the BrakeMasters on Baseline when my car started making grinding noises as I applied the brakes. It was a very stressful day for me, because I use my car for work. I wasn’t sure if I could afford new brake pad/rotors but I had to take my car into the shop, before it got any worse. Laurie and Colin at BrakeMasters did an excellent job of letting me know exactly what was wrong with my car and even gave me a payment plan so it relieved some of the stress from my day. It took about 1-2 hours to finish the work on my car and it drove like a brand new car. Laurie and Colin had excellent customer service and I will definitely be back again because I can trust them to do a great job with my vehicle. I’m so grateful and thankful for them! ????
