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July 2024 by Jakob Marx
He entirely wasted my time based on his poor logic and ignorance
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December 2023 by Chris Howard
***Update***
Still have yet to hear from anyone at the company. I have taken my truck to a very reputable company here in Mesa Hayes Transmission. I just got my bill and it was just over $1,600 which further goes to solidify my below review.
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My experience with AutoVaun has been utterly disappointing and unacceptable. I brought my car in on 11/20/23 and spoke to an individual at the front desk. Right from the start, I sensed a lack of competence.
I clearly communicated my car's issue and specifically requested a quote for rebuilding the rear differential and fixing the hub. Instead of providing a straightforward answer, he seemed unsure and vaguely mentioned the cost being in the thousands, which raised immediate doubts about their capabilities, knowledge and experience.
The real shock came the next day when I received a call from a service writer claiming an exorbitant price of over $5,000 to replace the entire differential with used parts. When I mentioned I'd been quoted less than $2,000 for a rebuild elsewhere, the staff member dismissed it arrogantly, refusing to acknowledge the possibility of a more reasonable price.
When I arrived on 11/22/23 to retrieve my car, I was informed of an unexpected $161 charge for diagnostics, which I explicitly did not request. The staff's attitude and insistence on payment for unagreed services were appalling. They pointed to a sign about charging for all work orders, conveniently undisclosed during my initial inquiry. The signed gave a price of $60. When I asked why it was more they said because they did a diagnostics
Furthermore, when I demanded to speak to someone in charge, the same disrespectful and unprofessional behavior continued. Instead of addressing my concerns, they attempted to deflect responsibility and accused me of being unreasonable, which is utterly unprofessional and disrespectful towards a paying customer.
AutoVaun's lack of transparency, dubious pricing practices, and disrespectful treatment of customers like myself reflect a company more interested in exploitation than genuine service. I strongly advise potential customers to avoid this establishment due to their unprofessional conduct and questionable business ethics.
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December 2023 by Kathi M.
I have used Autovaun on several occasions. Always have a great experience. Staff is very helpful and friendly. Services are reasonably priced. So glad I found this shop! Thank you Autovaun for the great customer service. My Toyota runs like a top!
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November 2023 by Tony Curtisi
Great service! Great communication!
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November 2023 by Michael McCrite
Oil change service, done right on time.
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October 2023 by Steven Swint
As a repeat customer, I am and have always been impressed with Autovaun's service and price. The work they do is top quality, and they take the time to talk through issues with my vehicle in a way helps me to make the right decisions. We really do need more business like this, and if you need auto work done, this is the place to go!Service: General repairs & maintenance
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October 2023 by Deborah Magish
Bought a truck from them and it's a really nice vehicle. What another shop destroyed the engine, they replaced it and we haven't had a bit of trouble with it since then. Going to take another truck in this week. Nice people
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October 2023 by Raymond Hernacasi
This shop is garbage. I took a car for a simple check up. The car had no warning lights on and they returned it a check engine light on. Don't trust them.. at all. Shady
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September 2023 by Sam Gullatte
These guys were incredibly kind and helpful, even to the point of saving me a tow bill when I broke down in a nearby parking lot. They gave me two options to fix the vehicle in case I wanted to save money. I opted for replacing more parts in order to ensure no problems in the near future and they got me back on the road. Haven't had any problems since. Thank you!Service: General repairs & maintenance
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September 2023 by Ralph Jerome (PSJ Supplies)
I've been a customer for over 20 years and the service is always excellent and fair. I won't go elsewhere. I highly recommend them.Services: Steering & suspension repair
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September 2023 by Samuel Gullatte
These guys were incredibly kind and helpful, even to the point of saving me a tow bill when I broke down in a nearby parking lot. They gave me two options to fix the vehicle in case I wanted to save money. I opted for replacing more parts in order to ensure no problems in the near future and they got me back on the road. Haven't had any problems since. Thank you!Service: General repairs & maintenance
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September 2023 by Es. White
Great place get your vehicle fixed or looked at .
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August 2023 by Cameron Stafford
I can't say enough good stuff about these guys! I'm on my first Fiat, and needed an oil change. Called in and had an appointment an hour and a half later! They shuttled me home, and back when the work was done. I'm very impressed, and happy that I found them.
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August 2023 by Nicklaus Kimball
This is a great shop. Honestly, I picked them a few years ago because it was close to work, but got very lucky. They have always done right by me. They even diagnosed a bad WalMart battery, paused their work and let me go swap it at wally world before they could finish my car and free up their work bay. What a great accommodation rather than just sticking me for a new battery!
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August 2023 by Moe Alabdy
My first time here with what seemed to be a complicated Wrangler overheating issue. These guys figured it out quick.They are efficient and knowledgeable.Know what they're doing kinda shop.I highly recommend this place to anyone. There's no reason for me to go anywhere but Autovaun going forward.Special thanks fo Richard and his team.
