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February 2024 by Stephen Bishop
Luis is incredibly knowledgeable. He was able to fix my phone temporarily until the part came in. Didn't ask for money, didn't ask for a tip. Just helped out. When I tried to tip, he refused. He just was genuinely intrigued by my phone not working. He fixed it and ordered the part for me. I couldn't reccomend Luis enough!
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February 2024 by Jesse K.
Fixed my S22 Ultra very quickly and offered a lifetime screen warranty if it stops working without any external screen damage. Good service.
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January 2024 by Rachelle Garner
Excellent customer service! Saved my daughters phone!
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January 2024 by Dick S.
Never contacted me or leave me a message. So bought a kit and did it myself. Do NOT reccomend these persons !
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November 2023 by Veronica Williams
Luis helped me get my iPhone back to working very quickly!
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September 2023 by Nicole
Hack job and awful customer service.We brought my husband’a recently cracked phone in, back in July 2023 to get the back panel replaced (where it had cracked). Was told by an associate we would have to wait a couple weeks as it was a special order (not sure why, he has an iPhone). Paid a $10 deposit and was called to bring phone in weeks later to drop off for repair. Did such, and when we went back to the store to pick up his phone, the associate informed us that while installing the new back panel, he cracked it. He told us that he did not have another one in store and would have to special order it and it would take a couple of weeks, just like the last time. So we were sent home to wait for the part with his phone installed with the new cracked back panel.This made us very nervous leaving with another cracked back panel, as we do not have the funds to fix anything that could potentially happen with the cracked back while waiting for a replacement.Sure enough, while waiting for the replacement part, the phone screen starting glitching and eventually turned black permanently, not allowing him access to anything. We brought the phone in for them to examine and was told that there must have been water damage and that since the phone wasn’t in their possession during the waiting period for the new part, that they weren’t liable for it.Our biggest fear came true, and we were forced to spend almost $1000 for a new iPhone and are unable to trade in his old one, since it is rendered useless without the screen working.All Mobile Matters was irresponsible in not ordering a back up part, as mistakes can and do happen. They also failed to take ownership in leaving us longer with a broken part, which increased the chances of the phone potentially being damaged, which is exactly what happened.Picture to show the “new” cracked screen they installed, which led us to having to buy a new phone.
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September 2023 by Nicole T.
Hack job and awful customer service. We brought my husband'a recently cracked phone in, back in July 2023 to get the back panel replaced (where it had cracked). Was told by an associate we would have to wait a couple weeks as it was a special order (not sure why, he has an iPhone). Paid a $10 deposit and was called to bring phone in weeks later to drop off for repair. Did such, and when we went back to the store to pick up his phone, the associate informed us that while installing the new back panel, he cracked it. He told us that he did not have another one in store and would have to special order it and it would take a couple of weeks, just like the last time. So we were sent home to wait for the part with his phone installed with the new cracked back panel. This made us very nervous leaving with another cracked back panel, as we do not have the funds to fix anything that could potentially happen with the cracked back while waiting for a replacement. Sure enough, while waiting for the replacement part, the phone screen starting glitching and eventually turned black permanently, not allowing him access to anything. We brought the phone in for them to examine and was told that there must have been water damage and that since the phone wasn't in their possession during the waiting period for the new part, that they weren't liable for it. Our biggest fear came true, and we were forced to spend almost $1000 for a new iPhone and are unable to trade in his old one, since it is rendered useless without the screen working. All Mobile Matters was irresponsible in not ordering a back up part, as mistakes can and do happen. They also failed to take ownership in leaving us longer with a broken part, which increased the chances of the phone potentially being damaged, which is exactly what happened. Picture to show the "new" cracked screen they installed, which led us to having to buy a new phone.
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September 2023 by Joel Turner
Quick and easy service fixing my broken ear bud jack lodged in my phone. Highly recommended.
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August 2023 by BH
Needed to get a screen replaced asap so I texted the number on their website. They gave me a quote and helped me overnight the part my phone needed. I walked in the next day and they had it replaced in 30 minutes. Very much appreciated, thanks!
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July 2023 by Noah Humble
These guys helped me out with a charging port issue it only took them about ten minutes. I would highly recommend them!
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June 2023 by lual lual
This store has really taken care of me. They always go above and beyond for services and throughly exam all possible issues and explain it well to the customer so no misunderstandings are had. John was favorite employee. He has extensive knowledge within all technology aspects and is all around a good employee
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June 2023 by Sharon Ruffner
What a nice business. Went in to get my grandsons tablet repaired because it wouldn't charge. He fixed it in a minute. No charge! Super awesome
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June 2023 by Juston Slocum
Greatest customer service I’ve ever had very knowledgeable John was amazing
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May 2023 by Lori U.
Jared was super helpful and friendly!! Thank you for getting us all taken care of!! unfortunately Jared's staff has now lost our battery twice. When we called to make sure everything was all set now (we received an email telling us the CORRECT battery was in) John was so incredibly rude and sarcastic. He says it is not there however he never asked our name or anything. Jared, please get in touch with us
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April 2023 by Martessa Norman
Order the part first! my phone screen wasn't instock so it took a couple days and fixed within a few hours. But I didn't realize at the time they left dust/specs on the lens and then replaced the screen so all my selfie pictures come out blurry Or I'll get a notification to "clean my lens".??
